Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our new wheelchair was delivered a week ago and so far we are very pleased - it has certainly been a very personal service and produced a personalised electric wheelchair for my husband - thank you David at Vivid Care. We know you are there if we need you and we will be in touch to let you know if anything does need attention!”

Helpful Report

Posted 10 months ago

“I'm a moving and handling trainer and we use the Raiser Chair within our bedded units and out in the community. The Raiser Chair has to be one of the best pieces of equipment I train with. Maxine has been so helpful.”

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Posted 11 months ago

“Following a poor attempt to purchase a chair from another company I was put on the right track of which to buy by the lovely lady in the office .(Maxine) . She really was helpful and listened to our needs and advised accordingly . I was going to buy completely the wrong thing so it was amazing to find someone who was prepared to go over and above in her role . Many thank Maxine for your help . Dad is very comfortable now. It’s made a huge difference to him . Regards A Carrick”

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Posted 11 months ago

“Engineer Jamie very cortuous and efficient Chatted to introduce himself and then carried out the work. Left everything completely clean and tidy.”

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Posted 1 year ago

“My wife has early onset dementure and slips off the sofa a lot- 2-5 times a day. i was lifting her but it was getting harder. I searched and talked to many folk, their recommendations would not suit, mostly because my wife has no understanding of what is required and is very frightened of slings etc. Eventually i spotted the raizer2 chair which looked ideal but because of cost i hesitated and kept looking. I phoned the makers and soon Maxine of Vivid care contacted me and very kindly sent a Raizer2 chair to me to try-- It is Fantastic, the first time i lifted my wife, she giggled!! I use it at least twice and sometimes 5 times a day, i feel fine and my wife's shoulders are much more pain free (one shoulder had been bothering her a lot) I am so grateful that i could try the chair first as it is expensive-but worth it. I would be happy to talk to anyone who is thinking about it. For a patient with dementure, i cant find anything better. Thank you Maxine and Vivid Care.”

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Posted 1 year ago

“Maxine is smart tenacious and very helpful. We were in the market for a Raizer II but was the reason you got our order. Fast and relevant response god solid hard work. Well done her. In addition you have proven to deliver what you promise so well done you all 👏 ✔️ 👍”

Helpful Report

Posted 1 year ago

“Bought a Raizer II. Excellent piece of kit. Received e mail of helpful hints from Vivid Care. Very helpful service and prompt responses to questions. Delivered on time. Would definitely use again.”

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Posted 1 year ago

“I am delighted with vividcare, Amber and others, after sales help. We are currently looking at a possible fault with the belt, which seems to inflate too easily.(which gets expensive) I am sure vividcare will sort the problem for me”

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Posted 1 year ago

“My initial enquiry for information and sugsequent order was dealt with very quickly and efficiently and arrived promptly. All very satisfactory.”

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Posted 1 year ago

“Prompt service, very efficient, knowledgeable and pleasant engineer .”

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Posted 1 year ago

“Very professional explaining everything easy delivery vivid chair set up by engineer brilliant phone manner from all involved and very understanding in health matters regarding chair”

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Posted 1 year ago

“Brilliant chair, all our carers say it is the best one they have ever used.”

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Posted 1 year ago

“Excellent from start to finish!!”

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Posted 1 year ago

“Excellent and very patient service from Zoe Bashforth”

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Posted 1 year ago

“There aren't enough adjectives to describe the superb co-operation I experienced dealing with Vivid Care. Tentative enquiries involving Maxine were dealt with sympathetically, expertly and professionally, with no hint of pressure selling or empty promises. Our chair was delivered on time by an engineer who brought the chair indoors and made sure we knew how to use it - his insight was awesome. Well done to an exceptional UK company - the chair shouts quality and our carers oozed envy while using it.”

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Posted 1 year ago

“I was able to have a teams assessment meeting for the provision of the Lento R/R chair for a client of mine in hospital. The subsequent quote was prompt and following my order the chair was delivered within 2 weeks, very pleased with service.”

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Posted 1 year ago

“My sister has a Lento chair which needed some adjustments a very helpful young man came to do the job he was very helpful and was a first class worker. I can certainly recommend this company top class service from all departments.”

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Posted 1 year ago

“I bought my Lento riser recliner from Vivid Care because I had had dealings, of a smaller kind, previously and I knew they could be trusted with my ever-decreasing abilities after 60+ years of arthritis. I was not wrong. From Maxine, who dealt with my initial enquiry (always helpful and patient and friendly: never at all pushing) through the delivery guys who set it up, Natalie who sorted a service for me (probably unnecessary as nothing wrong but after over a year I wanted to be sure) to the lovely, very competent, helpful, kind young man who did the servicing, everything was good and reassuring.”

Helpful Report

Posted 1 year ago

“Booked a wheelchair service. Great technician who made it fit for purpose, and ordered futher parts for full job. Helpful office staff too! Thanks”

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Posted 1 year ago

“Excellent customer service from Maxine. Lots of advice given, even leant me a belt to try out before buying”

Helpful Report

Posted 1 year ago

Vivid Care is rated 4.8 based on 512 reviews