Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

Write Your review

Tell us how Vivid Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, no useless sales patter, great price, good business practices, can't speak highly enough, will keep in touch for future purchases, highly recommended”

Helpful Report

Posted 1 year ago

“What an amazing service. Zoe contacted us to let us know the Knaresborough Road store is closing. She remembered that we had expressed an interest in a bed. My 94 year old mother and I went to the store and David was amazingly patient and helpful in Zoe's absence on holiday. He was keen that she got the right bed for her - in the same way Zoe had taken pains when a chair was chosen. We have dealt with an alternative provider for both these items and they had to be sent back. My very particular choosy mother is extremely satisfied with her current purchases”

Helpful Report

Posted 1 year ago

“Zoe was an absolute pro - understood what I needed and made it happen. Many thanks.”

Helpful Report

Posted 1 year ago

“You were great in working out what would work best for my brother. He and his carers love the new wheelchair. But the delay in the manufacture of the wheelchair was a huge problem, made worse by them not keeping us up to date with delays in manufacturing. But you did all you can to find out what the situation was.”

Vivid Care 5 star review on 27th November 2023

Helpful Report

Posted 1 year ago

“Fantastic customer service and attention to detail. Thank you!”

Helpful Report

Posted 1 year ago

“As an Occupational Therapist, Vivid Care have been good to work with on different occaisions. They are always quick to respond and helpful during product demonstration visits. David Jordan even went the extra mile with a query we had, sharing a video after the visit.”

Helpful Report

Posted 1 year ago

“Very prompt phone service no waiting in queue. Engineer came the next day for repair urgently needed. Excellent contact during repair. Shame everything is so expensive but I guess that’s the nature of disability.”

Helpful Report

Posted 1 year ago

“Very helpful and and professional service when we visited to view, and then purchase, a walking aid.”

Helpful Report

Posted 1 year ago

“A very helpful and professional service when we visited to see and then purchase a walking aid.”

Helpful Report

Posted 1 year ago

“Great service and very quick to visit my mum’s home to check her chair”

Helpful Report

Posted 1 year ago

“Most helpful and even though you are not on our list of suppliers, they still helped with the order and now we have the item which was much needed. It would be good if we could have Vivid as one of our suppliers so we may order more equiptment”

Helpful Report

Posted 1 year ago

“Very happy with product and very happy with the service.”

Helpful Report

Posted 1 year ago

“Your service was friendly, informative and efficient. It was made very clear that if we had any problems with the chair we could phone you and ask for support. We didn't need to but I was confident the support would be there if needed.”

Helpful Report

Posted 1 year ago

“Vivid care responded quickly to my concerns.”

Helpful Report

Posted 1 year ago

“Item as described, thank you”

Helpful Report

Posted 1 year ago

“Excellent product knowledge and customer service”

Helpful Report

Posted 1 year ago

“Faulty part replaced.quickly Last time took 2weeks for a small screw!”

Helpful Report

Posted 1 year ago

“Maxine Walton was fabulous for two of my patients who were experiencing regular falls. Our service will happily use vivid care again.”

Helpful Report

Posted 1 year ago

“Many thanks for servicing our equipment prompt and professional as always great service”

Helpful Report

Posted 1 year ago

“As an occupational therapist, I have been using the services of Vivid care for over 18 years. They are always knowledgeable and professional and respond promptly. Their products are of an exceptionally high standard.”

Helpful Report

Posted 1 year ago

Vivid Care is rated 4.8 based on 512 reviews