VizardsGunsAndAmmo.com Reviews

Name: VizardsGunsAndAmmo.com
Address: 21 White Mountain Hwy, Tamworth
Rating: 4.06

4.1 Rating 1,013 Reviews

75 %

of reviewers recommend VizardsGunsAndAmmo.com

4.1

Based on 1,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About VizardsGunsAndAmmo.com:

Why Order From Us?
We value all our customers and want to ensure you have the best buying experience with us! We offer competitive product pricing and flat rate shipping. If you place your order before 1 EST then your order will ship the same business day
Ammunition: We currently ship ammunition to 01 FFL dealers in California & New York. We ship ammunition to all other lower 48 states. This also includes residences in CT, MA, IL, and select zip codes in NY.

Flat Rate Shipping $11.95
Excellent customer service 24/7
All in-stock products are ready to ship
Secure payment Best security system

Visit Website

Phone:

603-974-2639

Email:

sales@vizardsgunsandammo.com

Location:

21 White Mountain Hwy
Tamworth
03886

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give them a -10 because of the fact that I tried to cancel the order with the weapon still on the Fed ex truck and they won’t do it I think they have a very sorry policy and now since the gun has been sent back they are going to keep my money and the gun”

Helpful Report

Posted 4 years ago

“Ordered an items on Dec 14, Dec 16 received email it shipped but no tracking number. Sent a message to customer service about Jan 10 and never heard back. Called customer service on Jan 18 to ask about the shipment. They say they've initiated a FedEx tracking on it and finally give a tracking number. The tracking number shows that they never gave the box to FedEx. So after waiting for my products more than a month, customer service says it'll be at least 2 more weeks before they hear from FedEx and they'll get back to me. So I don't have my equipment, I'm out the money waiting for them, and they already know that FedEx never received it based on the tracking number they're spending 2 weeks waiting to hear about. How is this any form of customer service or meeting their "Buy Safe" commitment.”

Helpful Report

Posted 4 years ago

“They suck NO customer service at all, will not answer you by E-Mail or by telephone, I will NOT recommend them to anyone. They will be placed on my blog as DO NOT buy from them”

Helpful Report

Posted 4 years ago

Hello CIndy, As stated previously via email live chat, and telephone, you ordered 28 gauge ammo and it was delivered in full on 12-11-20. All ammunition sales are final. Have a nice day. Vizardsgunsandammo.com

Posted 4 years ago

“I received the wrong items in my order. I was able to contact Vizards & they knew about the problem with their web site. They said they would take care of problem & that was the last I have heard from them. My calls & emails have gone unanswered since. Poor customer service, shop elsewhere!”

Helpful Report

Posted 4 years ago

Hello Duane, Thank you for your feedback. The last order and contact we have had from you was over 5 months ago, September 2020. The order was for $50 was already shipped and delivered. Have a nice day. Vizardsgunsandammo.com

Posted 4 years ago

“I feel taken by this purchase. The description on every page describes 50 rounds in a box and 20 boxes in a case. Nowhere does it indicate that you are only receiving one box. Very deceptive advertising.”

Helpful Report

Posted 4 years ago

Hello Wendy Thank you for your review. As stated previously via email, I have reviewed the order and it is correct for two boxes of 50 rounds. If you wanted twos case it is 40 boxes of 50 rounds. This is 20 boxes per case. Please review the product description again. You did not order 2,000 rounds of 9mm for $100. AGUILA 1E092110 9MM 124 FMJ 50/20 Mfg Item Num: 1E092110 Model Number: Pistol Purpose: Personal Protection/Target Series: FMJ Unit of measure: BX Caliber: 9mm Luger Bullet Type: Full Metal Jacket (FMJ) Bullet Weight: 124 GR Muzzle Energy: 342 ft lbs Muzzle Velocity: 1115 fps Rounds Per Box: 50 Application: Personal/Home Defense Casing Material: Brass Have a nice day! Vizardsgunsandammo.com

Posted 4 years ago

“Just because you ordered it, doesn’t mean it’s actually in stock and you will be receiving your new gun. Apparently, the need help in keeping their inventory accurate, scary, actually. THOROUGHLY letdown. I THOUGHT I could tell my wife that I had finally found her pistol.....good thing I kept my mouth shut....I placed the order, received confirmation, credit card was charged, the following morning I receive an email stating sorry, inventory mistake, your order is cancelled, refund issued....but my card won’t be credited for several days....perfect !!! I’ll steer clear of this store.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We are working diligently to correct the issue with the stock errors on these high demand products during this Covid Pandemic. Unfortunately, ammunition is in a very high demand with low stock and there may be stock errors due to multiple consumers trying to purchase at the same time. We will continue to work towards getting our inventory correct. If you would like to continue to discuss this, please reach out to our customer service at Sales@Vizardsgunsandammo.com. Thank you for your time. Vizardsgunsandammo.com

Posted 4 years ago

“You need to specify online if I’m buying a box or a case. I thought I was getting 200 rds of 556 for 43 dollars. Instead I got 20. I will never be back”

Helpful Report

Posted 4 years ago

Hello Austin, Thank you for your feedback. Please review the product descriptions because it states that the price is sold by box not a case. We strive to offer low prices, fast shipping, flat rate shipping $11.95 per warehouse and excellent customer service. Have a nice day. Vizardsgunsandammo.com

Posted 4 years ago

“If could give zero stars to the Vizard's guns ammo I would. This has been the start of a hellacious experience with these shysters. I canceled this order on 05Oct20, 6 hours after I ordered it. Far prior to the order ever being fullfilled. In fact the order email response continued to show NOT YET FULLFILLED for 4 days after the online purchase was made on October 5th. I called and left 3 messages on their voicemail on Oct. 5th. I had my FFL call and fax them saying that the order was canceled and he would not accept the delivery. And then on Oct 9th my Visa charge went from pending to billed 4 days after I cancelled the order on Oct. 5th. I then emailed them and got a response a couple hours back saying that this was the first time that they have had contact with me and there would be a restocking fee! Unbelievable! They don't answer their phones they obviously don't check their messages and they don't check their fax machines. Furthermore, they never shipped or delivered the firearm, but they're going to charge me and a restocking fee to boot. Now I have to go through a dispute process with my credit card company to recoup the charge and the bu$#$it restocking fee that they want to charge me. I don't know if they're working out of their basement or a trailer and they don't hear the phone but stay away from this company it's an internet scam.”

Helpful Report

Posted 4 years ago

Hello Joseph, As stated in the previous 5 emails and telephone cll. You requested to cancel your order and as stated in our policy there is a 15% restocking fee. This order has been cancelled and refunded on 10-10-20. This is in our policy which you agreed to when you made your online purchase. Please refrain from threatening our sales team on future calls about your profession as a police officer. If you need additional assistance please contact us via email; Sales@Vizardsgunsandammo.com.

Posted 4 years ago

“shipping too high for one tiny box of ammo.”

Helpful Report

Posted 4 years ago

Hello, Thank you for the feedback. We offer flat rate shipping $11.95 per warehouse. You may be better off purchasing locally for one box or purchasing additional boxes. Have a nice day, Vizardsgunsandammo.com

Posted 4 years ago

“First and last time I from them They don’t provide tracking info They don’t answer the phone They don’t respond to messages They don’t respond to email questions”

Helpful Report

Posted 4 years ago

Hello Conrad, Your order was placed 9-8 and shipped 9-10. This information was emailed and is also in your account when you log into you account. Have a nice day.

Posted 4 years ago

“I would recommend using anyone but Vizards. They cancelled my order due to insufficient stock and offered not alternative options.”

Helpful Report

Posted 4 years ago

Hello Toby, Thank you for your feedback. We are working diligently to correct the issue with the stock errors on these high demand products during this Covid Pandemic. Unfortunately, ammunition is in a very high demand with low stock and there may be stock errors due to multiple consumers trying to purchase at the same time. We will continue to work towards getting our inventory correct. If you would like to continue to discuss this, please reach out to our customer service at Sales@Vizardsgunsandammo.com. Thank you for your time. Vizardsgunsandammo.com

Posted 4 years ago

“You guys suck! You show stuff in your inventory, and after purchase you cancel the order due to inventory after 3 days!!!”

Helpful Report

Posted 4 years ago

“BUYER BEWARE! We received an e-mail on Sunday from Vizards that our order had been cancelled because the FFL had not been received. We sent the FFL twice and it was verified received by telephone by Vizards office. This was done on the 15th of this month. Attached file of FFL copy by e-mail was sent. Furthermore I was reassured that the item in purchased had been set aside for shipment. 5 days later Vizards cancelled the order? This is twice Vizards has done this, the first time with a Jericho in 45 ACP and now with a Bersa Thunder 9. After this I verified the location by Google maps satellite view plus street view, and guess what? A shoestring operation out of someones home and a small shed down the street. Further phone calls and chats during their working hours have not been answered and/or totally ignored. Stinks of a business tax deduction scheme for someone. I have requested to be taken off their mailing list and blocked them for advertisements as I will not do business with them again, ever. A total BS company. NOTE SENT E-MAIL THAT WAS VERIFIED RECEIVED BY PHONE: On Sep 15, 2020, at 5:27 PM, Merritt Island Gun Company wrote: Attached is our ffl for transfer for Carlos DelaFuente order ID is #131762. Merritt Island Gun company”

Helpful Report

Posted 4 years ago

Hello Carlos, This order was cancelled and refunded due to no ffl license. Have a nice day.

Posted 4 years ago

“I placed an order, they billed my credit card then said they could not deliver to my FFL. The FFL was chosen from their website and my FFL promptly forwarded FFL info. After several days of not being able to reach someone to discuss, with over an hour wait each time trying to call them, I gave up out of frustration. They probably make more money off this type restocking fee than on selling products. Absolutely the worst online purchase attempt ever!!”

Helpful Report

Posted 4 years ago

Hello, We would need more information than anonymous to review this order. If you selected an ffl dealer and they had an expired or compromised ffl license then it is illegal to ship there. This would mean you would need to select a new ffl dealer. Thank you for your time. Vizardsgunsandammo.com

Posted 4 years ago

“Before doing business with them, read their high number of complaints at the Better Business Bureau. Never have a seen a company with so much negativity on their review, and I will join those reviews as they are incredible liars at their games... https://www.bbb.org/us/nh/tamworth/profile/gun-dealers/vizards-guns-and-ammo-llc-0051-92044817/complaints”

Helpful Report

Posted 4 years ago

Hello Anonymous, We would need more information such as name, email, and order id to review it. Thank you.

Posted 4 years ago

“When I inquired about ship date, my order was canceled? Don't understand your shipping or order policies....”

Helpful Report

Posted 4 years ago

Hello Roger, Thank you for your feedback. We are working diligently to correct the issue with the stock errors on these high demand products during this Covid Pandemic. Unfortunately, ammunition is in a very high demand with low stock and there may be stock errors due to multiple consumers trying to purchase at the same time. We will continue to work towards getting our inventory correct. If you would like to continue to discuss this, please reach out to our customer service at Sales@Vizardsgunsandammo.com. Thank you for your time. Vizardsgunsandammo.com

Posted 4 years ago

“Terrible customer service whenever you try to talk to them they hang up on you or disconnect your chat and if you try to email them either they don’t respond or if they do respond they say the same thing over and over very hateful”

Helpful Report

Posted 4 years ago

“Placed an order for ammo, then realized Vizard's wanted a copy of my driver's license when they emailed me (it says nothing about a license on their website unless you read the fine print in "shipping policy". I promptly told them i couldn't provide my license with correct info on it that they wanted because I just moved, and I needed to cancel my order. A few days later, the person on email said they cancelled and refunded my order. They never refunded anything as they took my money out of my bank 2 days later after saying they "refunded" my money. I am still arguing back and forth with Vizard's about this. They hung up on online chat with my wife, and now they are acting stupid like they didn't take my money. I had to dispute charges at my bank and now I'm seeking a way to press criminal charges against Vizard's.”

Helpful Report

Posted 4 years ago

Hello, Hello Mike, Thank you for your feedback. As states in our policy, drivers license and verification is required. This account shows already refunded a month ago. Thank you for your time. Vizardsgunsandammo.com

Posted 4 years ago

“Most unresponsive customer service I have ever experienced. Email reply does not address my situation and comes at least a day after my post. Chat is worthless as well. Try and get something other than a boilerplate response by telephone. Good luck! You will be asked to leave a message and nobody returns your call”

Helpful Report

Posted 4 years ago

Hello Steven, As stated via email, live chat, and telephone, per CA state laws, all ammunition orders must ship to an FFL dealer. It is illegal to ship to your residence. Vizardsgunsandammo.com

Posted 4 years ago

“Poor Customer Service and very slow to ship. They state up to 10 business days, but it is longer than that. When you contact them to find out how long it will be, they don't respond.”

Helpful Report

Posted 4 years ago

Hello, We apologize for the delay during the Covid Pandemic. As states on our website, there is an increase in sales during this Pandemic which has caused some shipping delays. Have a nice day.

Posted 4 years ago

VizardsGunsAndAmmo.com is rated 4.1 based on 1,013 reviews