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Vodacom Reviews

1.4 Rating 122 Reviews

8 %

of reviewers recommend Vodacom

Company Reviews

1.4

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Vodacom 5 star review on 23rd November 2023

Vodacom 1 star review on 22nd November 2022

Vodacom 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a cell phone contract with vodacom which I was supposed to pay R340.99 and they have been debiting R360 sometimes R380 in my account i have decided not to pay anymore. I don't have identity caller which frustrates the hell out of me and they charge me more than what I have agreed on.”

Posted 8 months ago

“I had a contract with Vodacom since 2016 and wanted to cancel, the process was terrible and nobody assist, I had called them more than 100 times (almost 4 months) and all agents tried to offer other products and I was bagging them please cancel my contract and I don't need this contract and finally I received the quote and I paid the penalty and I was told you have to send via email to customer care and I was searching on google I have found cancellations@vodacome.ac.za but I didn't receive the confirmation. However, I have tried to call them and they were taking me back and forth. Shame on Vodacom, it is acting so cheap.”

Posted 8 months ago

“I feel compelled to share a recent experience I had with Vodacom, which left me deeply disappointed and frustrated as a loyal customer. On July 4th, 2023, my daughter visited the Vodacom store at Cradlestone shopping mall to recharge my prepaid data bundle. However, what seemed like a routine transaction turned into a nightmare. The store clerk sold my daughter a new R200 data bundle, loaded it onto my existing sim card, and instructed her to follow specific activation steps. Little did we know that Vodacom reassigns mobile numbers, leading to the loss of my existing airtime and data on the previous sim card. Upon realizing this, we returned to the store on July 16th, seeking assistance. After much discussion, the manageress, Ayesha, acknowledged the mistake and promised to reverse the bundle and transfer it to a new sim card we had to purchase. To my frustration, this meant an extra R200 expense for data that should have been avoided. Adding to the disappointment, Ayesha assured us the process would take 7 working days. However, 8 days later, there was no sign of the promised reversal, and all attempts to contact her went unanswered. Today, on August 4th, 2023, my daughter visited the store to inquire about the status of the reversal. Surprisingly, Ayesha seemed to be avoiding her, and another staff member denied any refund or reversal, attempting to place the blame on us for not verifying the sim card's validity. This entire incident showcases a lack of professionalism and accountability within Vodacom's customer service. It's disheartening to see a company not owning up to its mistakes and not properly training its staff on internal processes. I hope that sharing my story will bring attention to the importance of customer satisfaction and transparency in business practices. As consumers, we deserve better treatment and service from companies we trust with our hard-earned money. Unless Vodacom promptly resolves this issue and offers a genuine apology, I regretfully must consider ending my association with the company and encourage others to think twice before choosing Vodacom as their service provider. Let's hope for a better future where companies prioritize their customers' needs and concerns.”

Posted 8 months ago

“I recently had the unfortunate experience of dealing with this company's customer service, and it was nothing short of dreadful. From the moment I reached out for assistance, it was evident that their support team lacked basic courtesy and professionalism. The first major issue was their unresponsiveness. It took days, and in some cases, even weeks, to receive a reply to my inquiries. This delay left me frustrated and feeling ignored as a customer. When I finally managed to get through to a representative, the lack of knowledge and expertise was painfully evident. It seemed like they were reading from a script and had no real understanding of the company's products or services. They were unable to provide me with any meaningful solutions or answer even the most straightforward questions. Moreover, the customer service agents displayed a complete disregard for my concerns and seemed disinterested in resolving my issues. Their dismissive and condescending attitude left me feeling undervalued as a customer. To add insult to injury, when I requested to speak with a supervisor or escalate my concerns, I was met with resistance and further delays. It was as if they were actively trying to avoid taking responsibility for their shortcomings. Overall, my experience with this company's customer service was nothing short of a nightmare. Their lack of responsiveness, knowledge, and basic courtesy left me with a bitter taste in my mouth and a strong desire to take my business elsewhere. I would strongly advise anyone considering dealing with this company to think twice, as their abysmal customer service is a glaring red flag that should not be ignored.”

Posted 9 months ago

“Reviews from the web 4,5/5saYellow.com · 6 reviews Reviews All contract13 experience13 professional11 consultant10 +6 Sort by Most relevant Newest Highest Lowest Tumelo Dee Local Guide·25 reviews·97 photos just now NEW This is the worst experience my partner has experienced.they deserve a minus 5 stars. She bought a new phone in April, and the guy who assisted her told her that they would create an e-sim for her as it was late and he wanted to knock off …More eric van der bank 3 reviews·4 photos 2 weeks ago NEW This shop has gone down the drain when it comes to service..... the constants are more interested in doing there own things then helping customers, you wait forever for the smallest things and when you are being helped they act like they …More Zoliswa Nongauza 10 reviews a month ago Worst customer service experience. Don't bother wasting your time going here for anything. I just spent 30 minutes waiting to be assisted bu technical team. There was not 1 person in technical yet it's 10:31 on a Tuesday morning. No one came to explain anything to me. Walked out unassisted still. 1 Kaone Kamogelo 19 reviews 2 months ago Experiencing horrendous service where they took my device for repairs and did nothing with it. Only after following up did they book it in and now insurance is declining the claim saying I brought it to the store too late. I've been at it …More za.africabz.com https://za.africabz.com › gauteng Vodacom 4U Fourways Mall Vodacom 4U Fourways Mall ... HORRIFIC SERVICE. The store was my favorite for almost ten years. However my last three visits since 21st March has been shocking. 3,0 (45) za.africabz.com https://za.africabz.com › gauteng Vodacom Shop Fourways The employees who work there are unhelpful, the management is useless and the functionality of the store is similar to that of dirt on the bottom of my shoe. To ... 2,1 (18) saYellow.com https://www.sayellow.com › view Vodacom Shop Repairs - Fourways in Sandton, South Africa Shop M7C, Fourways Mall, Cnr William Nicol and Witkoppen Street, Fourways, Sandton, South Africa. No matter what network you're on, trust Vodacom Repairs to ... 4,5 (6) South Africa Business Directory https://www.yellosa.co.za › review Review Vodacom shop fourways mall 18 Feb 2022 — I have been a Vodacom customer for over ten years and I am extremely disappointed in the service I got and I will take my money elsewhere and ... ivote.co.za https://www.ivote.co.za › view › vo... Vodacom Shop Repairs - Fourways in Sandton, South Africa - iVote Shop M7C, Fourways Mall, Cnr William Nicol and Witkoppen Street, Fourways, Sandton, South Africa. (011) 465-6716. Website. Write a Review. Indeed https://za.indeed.com › cmp › reviews Working at Vodacom Shop: Employee Reviews Vodacom Shop was a nice place to work at. The boss required us to work hard and reach our monthly target. I learned a lot while working there. I am very ... 3,7 (42) Cylex South Africa https://www.cylex.net.za › company ▷ Vodacom Shop Fourways, Sandton 30 May 2023 — Check Vodacom Shop Fourways in Sandton, William Nicol Drive on Cylex and find ☎ +27 11 465 8..., contact info, ⌚ opening hours. Facebook https://m.facebook.com › profile Vodashop Fourways - Johannesburg, South Africa Vodashop Fourways, Johannesburg, South Africa. 28 likes · 59 were here. Mobile Phone Shop. Missing: reviews ‎| Show results with: reviews NetPages https://www.netpages.co.za › Vodac... Vodacom:Fourways Mall (M7C), William Nicol Rd ... Get address, directions, reviews, payment information on Vodacom:Fourways Mall (M7C), William Nicol Rd:Vodacom Shop:Tembisa Mall, (51C), Andrew Mapheto Dve ... vodacomshop.com https://vodacomshop.com › our-stores Our Stores - Vodacom Shop Vodacom Repairs Tygervalley. Vodacom Repairs Tygervalley. Shop 122 / 124, Tygervalley Centre, Bellville, Cape Town, 7530. Tel: 021 914 2910. Email Us ... Tumelo Dee Local Guide·25 reviews·97 photos just now NEW This is the worst experience my partner has experienced.they deserve a minus 5 stars. She bought a new phone in April, and the guy who assisted her told her that they would create an e-sim for her as it was late and he wanted to knock off therefore cannot port her original Vodacom number. A few weeks later she starts receiving a million calls from different people, only to find that the number belonged to someone else. She then went back to Vodacom and she was told that Vodacom recycles numbers, if someone is inactive for 3 months their number is given to someone else. She asked for another number because that user was still actively using her number. The gentleman by the name of James said he will give her a different number. When we got home the number does not exist therefore the e-sim does not work. We came back today, only for James to tell us that now we need to pay R25 for him to activate her number. On top of this all, when we ask why doesn't she get monthly invoices for her contract he says Vodacom no longer sends invoices they just deduct funds. Now we left the store with another number which we have been told to wait 4 hours before we can get an activation code. That means we will find ourselves in this store once again. Working with Vodacom Fourways has been a pain and an inconvenience.”

Posted 9 months ago

“Vodacom are nothing but thieves, they gave me a contract under false pretense. I have not been using the number yet they have been charging me monthly for airtime when I finally get to use the number they have taken back the airtime that I have payed for they say airtime only last 2 months but I payed for the airtime why am I given time frame. Sign a contract with Vodacom you are in for big time robbery. They will abuse the access they have of your account. No one can help you. You will call from pillar to poll they just find new ways to mess you up like selling you 1g of data for R170. I curse the day I sign or agreed to a contract with this dishonest liars.”

Posted 9 months ago

“Poor service delivery on corporate accounts. Still waiting response from regional manager Mpumalanga.”

Posted 9 months ago

“The longer I use this service provider the less I want to use it. Service delivery is poor. Reception is good sometimes and pathetic at other times. Greed is killing this company.”

Posted 10 months ago

“It is Sunday 23/04/2023.... and we have no interest, all our devices depends on interest, now we have nothing. None of the call center/customer care numbers are working.... we have been off for hours. How will this be resolved. It's unacceptable and terribly frustrating”

Posted 1 year ago

“i took a 3 year cellphone contract, its hardly a year but already Vodacom is showing me flames. They charge me for caller identity (to see who is calling me), they charge me for loading airtime, they say its recurring and they dont want to remove it, i spoke to Jabulile Tshabalala and to Bridget Louw and Jabulile is very Arrogant. this is my first time buying a cellphone on contract and hopefully the last time.”

Posted 1 year ago

“They took my money for 3 minths and refuse acknowledging my proof of payments. Customer service does not exist only a voices on the otherside of the phone. They are the mist unhelpful people i have ever come across”

Posted 1 year ago

“Vodacom business wireless air, Useless, 5month no fix for poor download speeds high latency and intermittent connection. All I am getting is “We will escalate” I have no idea how they get away with this. Also cancellation not an option they wil just ignore you. Please don’t sign up with Vodacom”

Posted 1 year ago

“Nearly 3 decades of loyalty and a sound track record with Vodacom South Africa and their frill and thrill of calling clients red premium etc etc is just a load of hogwash. I have currently 3 of ny contracts which are due for uogrades and boy o boy won't yoh get the Vodacom hounds from retentions and rewards nag a person to no end. Firstly my interactions with a salesman who raw and uncut anc to listen ti a real fishmarket call their retentions and knock yourself out. The week long drama of calls which go on for an hour on average just to find out alk time wasted cos the deals don't exist and other nonsensical excuses. 13 different consultants but no one is able to transfer you to the person responsible or a manager. Service is gone to the dogs with a load of unskilled sales and management crew. Vodacom you have becone Vodadom! Stop messing around with clients”

Posted 1 year ago

“I will never ever recommend Vodacom to anyone. These people took my money twice and never issued a refund. The first consultant I got hold of, laughed and said to me that Vodacom will never help me and Vodacom proved him right. Disgusting to say the least.”

Posted 1 year ago

“Did 2 upgrades in the space of a month 1st Feb upgrade no 1 started and 1st Mar 2nd upgrade took effect I've been a vodacom customer for many a year now Anyway yesterday 1st Mar I get 2 smses from Vodacom yesterday informing me that the prices on these 2 CONTRACTS were being increased Increases are not decided on the spur of the moment especially in a big corporate company These things are decided a few months before so in all likelyhood it was already built into my new contract pricing They pulled this stunt last year blaming the pandemic and despite a backlash they ve done the same thing this year Tells uou they just dont care When I phoned yesterday which was a mission on its own I was told it was a shareholders decision What nonsense Shareholders dont decide these things Also because of loadshedding and get a load of this because of the theft of stationery They went onto to tell me there is nothing I can do about this Really we've got the tail wagging the dog here I was currently negotiating with Vodacom for fibre installation Guess what they blew that one right out of the window Not going to happen In summary you are in BREACH of your contract Your service sucks That frikking robot I have to talk to is an idiot Your call centre operation is a disaster You don't care about your customer base You keep doing the same ratings and surveys over and over but change nothing Its called going through the motions of cellophane packaging of your products and business that's all nothing more e.g. They wrote to me and welcomed me to being a red premium customer Who cares the way I feel I dont even want to be your customer but I have a contract which I am bound to As they say the empire strikes back In closing you are just another bunch of corporate muppets”

Posted 1 year ago

“Vodacom – Bad Service I’ve been a loyal Vodacom customer for 15 years, I never even had a single thought to move to a different Service Provider until just recently. Last year I received a call for an upgrade for my router and at first I wasn’t really interested but the deal they sold sounded so good, I thought why not, this will help me to work remotely when I need to. The contract was effective 30 September 2022 and to date (13 Feb 2023) the router could be activated even after I took it Canal Walk branch and more than on assistant was helping. The technicians could not assist me and advised me to book it in for repairs BUT they needed proof of purchase because they could not pick up the device on their system. I was confused and said “but you sold this device to me” how is it you cannot find it on your system? You have been billing for me for this device for all this time and now you say you can’t find proof on your system that purchased it from you?? So you’ve been merrily happy to take my money even while I could not use the device and it was not even activated. How are you even taking my money for a device that is not activated??? They were totally helpless, all they said was “ma’am you need to contact Customer Care and get us the proof of payment before we can book it in for repairs.” The next day I contacted Customer Care, who was helpless and told me to contact Vodacom Rewards, who was also helpless and told me to Elite Mobile who still was not able to provide me with proof payment…? What exactly is this? I’m being told to go from one point to another, nobody really able to help and shed light, and yet I am the one paying for data every month, data which I cannot access due to a defective device from Vodacom. If I miss one payment Vodacom would be all over me, but they are inadequately equipped to provide proper customer service. At this point I’m just furious and want to cancel the contract BUT they want R6000 for a premature cancellation…What’s next Vodacom?”

Posted 1 year ago

“I have been a client of Vodacom for 27 years, never had a default in 27 years so I see myself as a loyal client. I have a couple of contracts so almost every year I get contacted by phone by a company from Durban, stating that they are calling as a partner of Vodacom and I have an upgrade available. They give you such a performance on how this is going to reduce your monthly bills etc etc. Come the month thereafter your bill is SKY High, and BOY, the fun starts. No Mr Kotze you spoke to so and so and you have to deal with them, I am so sorry for the inconvenience caused....blah blah blah. It is a s&&% show from hell, and don't you ever think they would offer you discount for being loyal, oh no. I cannot wait for my contracts to end because I have been abused enough!! Try and get hold of those who helped!! I dare you.”

Posted 1 year ago

“Their internet speed is pathetic. I tested it a few times, it's 0.40 Mbps, which is the second slowest on Earth, South Sudan is the slowest. I keep getting these messages on my screen: "No internet." "Google unexpectedly closed the connection." Facebook cannot be found." What's next? "Elvis has just left the building."? They obviously throttle the bandwidth, it's taken me HOURS to connect to the web. On some occaisons, there's no signal for DAYS. When I call 082135 I get transferred, eventually get a reference number, and two days later, another reference number, telling me the matter is CLOSED. My data and airtime just VANISHES. If I take an airtime advance for R5.00 they charge R1.00 for the service. Corporate crooks.”

Posted 1 year ago

“I have no service for 3weeks now. Tried several times to contact Vodacom. Without success. I cant phone or sms. Cant receive calls and sms s either. Im want to cancel my contract.”

Posted 1 year ago

“DO NOT USE VODACOM. They charge whatever they choose, even if you are on contract, and they then steal your data. When you try to call to resolve issues you find yourself dealing with the stupidest, most unhelpful people on the planet. You will be transferred from department to department and cut off repeatedly, until you eventually give up. You will hold on for hours. Contracts mean nothing to them. Undoubtedly the worst service provider in the country. There are no words to describe how unethical and incompetent they are.”

Posted 1 year ago

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Vodacom is rated 1.4 based on 122 reviews