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Vodacom Reviews

1.4 Rating 122 Reviews

8 %

of reviewers recommend Vodacom

Company Reviews

1.4

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Vodacom 5 star review on 23rd November 2023

Vodacom 1 star review on 22nd November 2022

Vodacom 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our business internet line went down. We reported it. We then waited a week with zero response to any of our calls. Kept phoning the 082 1940 number with a logged ticket but was constantly kept on hold listening to your inane hold music, all the while being passed from pillar to post, left on hold for literally hours, and then put through to various consultants that are incapable of doing anything but put us through to yet another incapable human. Even the second tier squat leaders number doesn't answer their phones on 087 289 1538. You get an answering machine that is a pointless waste of time since I don't doubt that they won't return a call either. VODACOM IS APPALLING AT COMMUNICATION AND CUSTOMER SERVICE.”

Posted 4 months ago

“I was contacted by Vodacom telling me that they can migrate my package and add R20 to what I was paying,few days after I called and that was not the case,I tried to cancel the migration,the agents kept on saying I will be contacted by managers to resolve these…till these day no body contacted me,be careful with Vodacom”

Posted 4 months ago

“What terrible customer care. It should be customer Don't care. I'm having trouble with my router through vodacom. Talk about lack of professionalism!!! It was disgusting.. There was so much noise in the background that I could barely hear the agent. He couldn't hear me either. I even asked if he was working from home and he assured me he was in the office. I ended the call, hoping he'd call me back. That didn't happen. It's the first contract with Vodacom and will certainly be the last.”

Posted 5 months ago

“Who in theeeee hell does Vodacom think it is!! To bypass my cellphone's lock screen in order to send me a message ask me whether I want to subscribe to one or the other subscription service. MY TELEPHONE IS IN MY POCKET AND WILL AUTOMATICALLY PRESS THE ACCEPT BUTTON BY ACCIDENT. And just because the universe is against me that day it will press it again to confirm. I have taken this up with them before, but I am still getting these messages. And come on, let's face it.. they couldn't give a sh*t! Make you jump through hundreds of hoops just to unsubscribe. Wtf Vodacom??!! Really?! Who gives you any right to bypass my lock screen!! Go ahead... hide behind an incompetent call centre agent who can't even speak properly!”

Posted 5 months ago

“Stole my SIM card and sold it to someone else”

Posted 5 months ago

“I used to work at Vodacom I do not want to lie there was a s**t manager called Nafiesa and she was so racist and mean towards black people I hope one day she won't be looking for a new job”

Posted 5 months ago

“This company doesn't give a flying sh*t about loyal clients! I fell behind on my payments then PAID THEM IN FULL to end my contract and release my number! It is almost a year!!!! The emails stopped for demand of payment, but my number has never been released. Surprisingly nobody knows what happened!!! They got their money and still they couldn't give two shits!!! STAYTHE HELL AWAY !!!”

Posted 5 months ago

“Vodacom is nothing but a useless network service provider because there is no network and I would advise those who wanted to use it...Stay away from Vodacom is just useless using it while it provides bad services to its customers😤😤😤”

Posted 5 months ago

“BAD SERVICES- VODACOM SCOTTSBURGH... Rude with attitude...Told me he the sole owner of shop. Shocking services to sort out an advance payments on account while traveling oversea... So now you will only get when I can pay it...”

Posted 5 months ago

“My experience with Vodacom was terrible. You cannot hold a job and deal with Vodacom. It's pass the ball all the way and when you finally find that there is possible fraud going on and the fraud dept. confirms that there is no upgrade and therefore relating to fraud and the legal dept. which communicates now blocks your ID with the voice message because they possibly don't know what to do. My advice is stay away from Vodacom. They don't get back to you and they are not reliable”

Posted 5 months ago

“Utter garbage website! Barely works, OTP non existent, can't get any correct billing/statements from them.”

Posted 6 months ago

“Bad network lost of packet loss and fps very bad. Most terrible network you can get. And they dont care.”

Posted 6 months ago

“I purchased a vidacom portable wifi and it's pathetic! I can't use my computer and TV at the same time! How freaking pathetic. Now if I want to cancel this ridiculous so called service I have to pay in! People be very wary”

Posted 6 months ago

“Having a service provided by this company is an absolute nightmare and their incompetent support team is even worse!! What a bunch of pathetic losers. This is the second time in 2023 where my Fibre services get cancelled without my consent nor knowledge NOR A BLOODY EXPLANATION! I raised my concerns and issues with the SM team and they blatantly ignored them. I am not going to accept this nonsense this time around. 1. I asked to be contacted by the manager - I have Not been contacted by anyone - I provided my contact details 2. I want an explanation on why my services were cancelled without my knowledge or consent - this has not been provided and I am not accepting “ We don’t Know “ as a reason - that is very pathetic 3. I was inconvenienced twice this year whereby services were canceled, I had to incur unplanned expenditure on prepaid data because of this company's incompetency - and I asked to be reimbursed for this in the form of a payment holiday - BECAUSE IT IS NOT THE FIRST TIME IN THE SAME YEAR!! They are blatantly ignoring this and trying to sweep this under the carpet like they always do! I am not going to accept that!!! I am not going to be taken for a ride by this company like I am not a paying customer. I want the above 3 points addressed immediately!!! You have my number you know where to get a hold of me And I now also want a person of contact which my lawyer can speak to!”

Posted 6 months ago

“I have had an endless battle with vodacom for the past 3 weeks. Upon what was supposed to be a simple upgrade turned into numerous phone calls TO vodacom ( no one ever returns your calls, all full of promise they will) and numerous fights with different people from different departments and still nothing has been resolved. Vodacom did not make any effort to make sure that my requests were met regarding deliveries and therefore ram delivered on the days i requested that i was not at the deliver address. Due to 3 delivery fails, my upgrade was then returned to vodacom and i was told i could not have the same upgrade due to no stock and was advised to choose another phone of which i agreed to, only because i was so tired of fighting with vodacom for a simple upgrade which i might add iv been a customer with vodacom for many many years. When finally on saturday this past weekend i thought we had finally resolved things, ram delivers but wont release due to my ID number being incorrect on their invoice. The ID that vodacom had given ram was incorrect. Once again i spent ALL morning phoning vodacom and again, numerous promises to call me back but nothing!!!! Many customer care agents and many departments later, this issue has still not been resolved! And another week will go by, Ram will make 2 last attempts to deliver of which i cannot do anything about due to VODACOM and my upgrade will be sent BACK to vodacom of which let me guess, no stock and offer me something else. Im ready to cancel!!!! i cannot keep doing this every week, taking time out of my working day to sit half a day trying to get just ONE person to at least give me some information of what is going on. After years of being a vodacom customer, now all of a sudden my ID is changed and incorrect, and I must now rectify it by sending emails and making phone calls to sort out something that is vodacoms fault!!!! What i dont understand is when you call them they do security checks, and one of them is your ID number, i give them my ID number and no one ever says its incorrect and they proceed with assisting me, but yet when i phone to say that ram has the incorrect ID number on their invoice from vodacom, they say that according to their system, my actual id number is not what they have on their system!!!! Please SOMEONE explain this to me!!!! Another thing, being a customer of so many years, howcome now after many upgrades and deliveries made in the past, now all of a sudden my id number is incorrect on their system!!!! All im going to say is, be careful who you take your next contact out with, they good to you in the beginning but vodacom is incompetent, and useless and they dont know what they are doing! they give you a whole long speech when you call them about keeping your data safe etc but yet information with vodacom gets changed and altered and you sit with the hassel of trying to sort it out!!! A simple upgrade which should have taken 3-5 days has taken me now 3 weeks and still not been resolved. To those out there, i would NOT recomment vodacom no matter how good their deals are, they will just screw you over and mess you around!!!!! There is NO effort from vodacom to help or assist or even try to resolve simple issues. The few that do return your calls (few, being 1 person!!!!!!!) still have not resolved my issues or cannot, should i say. i honestly dont know what more i can do, i have been on the phone nearly EVERY day with vodacom, speaking to different agents, managers never phoning me back, going to different departments, emails etc, how do i get anything resolved if no one will help me! I think its time to cancel and actually find a company that will not use and abuse me as a customer and will actually take time out to assist me!”

Posted 6 months ago

“Fraud ... they incompetent. Please stay away from this network service”

Posted 6 months ago

“Slegste ervaring ooit ek het 2 weke trug al n online upgrade gedoen met n request vir 3rd party delivery. En elke keer as Ram die foon moet aflaai is daar n probleem met die delivery details want dit wys nie by hulle 3rd party nie ek het nou al 3 keer vodacom gebel en gevra om seker te maak Ram kry die 3rd party delivery details maar nee vandag weer kan hulle nie aflaai nie want vodacom het dit nie vir hulle gegee nie, genade mens kan mos nie 2 weke lank sukel met dit nie en die bestuurder kom ook nie eers trug na mens toe as jy vra hy moet jou kontak nie.”

Posted 8 months ago

“Oi, Vodacom! What's going on with your customer service? Tried to sort out a business contract on the 8th of August. Got left hanging by Lugeshni Pillay for almost a week! No 'out of office', no heads up, nothing. Just pure radio silence. Thought I'd give 'em a ring and ended up speaking to Tarryn. She was no better. Shoved me off saying since Lugeshni was "helping" (if you can call it that), she couldn't step in. What's that all about? Almost gave up, but popped into the iStore and met this legend, Aliziwe Tubeni. She sorted it all out quick-smart and got me sorted with my phone. Top lass, that one. Sort it out, Vodacom. Not everyone's gonna be lucky enough to bump into an Aliziwe. Your service is all over the shop.”

Posted 8 months ago

“Vodacom has become the Telkom of old. Such bad service. Contracts gets renewed with being told. Subscription are being increased. Just pathetic service. I am stuck with a tab for years now that I cannot cancel just to be told I have renewed the contract and am stuck with it till 2025”

Posted 8 months ago

“Customer service non existant On the 30/06/2023 I have received a message via whatsapp that there will be a price change effective 01/08/2023 with a link to view and manage my fibre package. I then followed the link and decided to upgrade my package to the 250Mbps download and 250Mbps upload unlimited package for R999 per month first 6 months its R699. I then proceeded to call Vodacom on the 04th of July 2023 to request the upgrade and received SR230704-246298 I was informed it will take 3 days. After no change was detected we then called Vodacom again on the 07th of July 2023 where we were in form it will take 14 days. We waited the 14 days and then contacted Vodacom again when we were told it takes 30 days. After 30 days we contacted Vodacom once again where we were given SR230804-337407. This was on the 04th of August 2023. On the 04th of August 2023 I received a call to inform me there was a system error. We were placed on the upgrade but then we were placed back on our previous package. Nobody could tell us why this happened as this was not requested. The lady then informed me that the change will be done within 3 – 5 work days. On the 8th of August 2023 I received a email from Vodacom informing me that the migration is complete and to restart the router at the wall plug. I have proceeded to do so however there is no change in my speed. It is staying between 23 – 27Mbps download and 30-45Mbps upload. No where near 250 download and 250 upload. I have responded to the same email immediately and waited 24hours and proceeded to restart the router at the wall plug again. Still the speed is the same as my old package. We are currently on day 37 since my initial request and yet my speed is not fix. Nobody seems to want to help”

Posted 8 months ago

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Vodacom is rated 1.4 based on 122 reviews