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Vodacom Reviews

1.4 Rating 122 Reviews

8 %

of reviewers recommend Vodacom

Company Reviews

1.4

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Vodacom 5 star review on 23rd November 2023

Vodacom 1 star review on 22nd November 2022

Vodacom 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a call from Vodacom Upgrade offering upgrades at minimum additional charges only to find out I was signed up for a new contract. Sent device back when realising this in June 2022. Sadly to say I'm still paying for the device I no longer have. One excuse upon the next. Shocking to say this happened now twice. I won't recommend Vodacom to anyone. Don't care what they respond but this is what happened to me. Going to cancel my current subscription as soon as possible and going to go over to new supplier. No one deserves this additional stress, anxiety and unplanned expenditures. Sooo upset”

Posted 1 year ago

“Having been a customer of approx. 20 years, I called in today to do an upgrade only to be told that due to changes in their T's and C's, I would have to pay an additional R600 to R800 per month to get exactly what I have on my exisiting contract. Completely ridiculous and Vodacom will be losing many a loyal client including myself.”

Posted 1 year ago

“Order a contract on Black Friday, only after contacting Vodacom after a week do I now here they sold a contract to which they have no stock of the device...”

Posted 1 year ago

“Worst customer service ever. I got a call to upgrade, went ahead with it and no upgrade was done after trying to get a status on it for 2 weeks because when they call, they hang up. I finally got through chat, having to wait 10min+ for 1 reply. The agent had a bad attitude too, claiming they do 8+ chats at a time. If you can't handle 8 chats then don't do it, customers can't wait 10+ min for a response, that is unheard of and pathetic customer service. I've tried calling too, but that was a waste of my time and breath. I will never recommend Vodacom. See the screenshots, I'm still waiting on a reply 20min later. What a joke. I want to cancel my contract, and since it's so difficult to do, you're basically taking my money and scamming people. 0 stars if I could.”

Vodacom 1 star review on 22nd November 2022

Vodacom 1 star review on 22nd November 2022

Posted 1 year ago

“Applied for a relocation over a month ago. 1. It was logged under the wrong SP 2. Got an incorrect quote 3. No one picked this up everytime I followed up until this week 4. Still not sorted 5. And there is nothing they can do to help 6. Applied for an interim solution - they told me I can’t get that either. I have been on the phone with Vodacom everyday for the past week more than twice a day but still nothing”

Posted 1 year ago

“I have a Vodacom contract for 5 years now..I applied for a home internet bundle this morning for R550pm, Vodacom replied in the afternoon and said that Im approved but do not qualify. I found this strange because i have a good credit score, I don't miss any payments, whether it's with Vodacom or any other service provider. I phoned Vodacom to find out why and they stated its because of my low credit score.. according to them it's below 300 and I can only qualify for a deal below R200 a month. This is actually dumb because the contract phone I have with them I'm paying R620pm. My contract is due for an upgrade soon and I wonder if they're gonna have an issue with that too. Out of curiosity checked my credit score and it's 673 out of 705. I previously had a telkom package which I was paying R950 a month and they didn't ever have an issue. I spoke to 6 different consultants and nobody could assist. Vodacom is incredibly difficult to deal with and if you want headaches then go to them.”

Posted 1 year ago

“We use fixed data lines for our internet connection. It has now been down for longer than 48 hours and still they cannot provide us with an ETA! Do not consider Vodacom for business purposes.”

Posted 1 year ago

“Crooks. Customer service is terrible. Everything about this company screams day light robbery. Would give them 0 but 1 is the lowest.”

Posted 1 year ago

“Vodacom's customer service system is appalling and highly ineffective. With an ongoing problem you end up having to explaining the SAME problem over and over again to different people every time you follow up. When the person you spoke to initially doesn't do the thing they said they were going to do, you end up completely stuck, with no proof of your conversation. There is nothing ever put in writing. This is not fun for either their customers or their employees who have to spend time figuring out your problem from scratch each time and endure your increasingly growing wrath.”

Posted 1 year ago

“I wouldn't recommend them to anyone. I was charged extra content services that I never consented to and when I asked to block them the same charges would be back in the next month meaning i had to pay vodacom money for a service i don't even use. Their call centre is a joke i have been calling since Friday and sending emails to no avail. The only thing they know is to send you through to the next call centre agent. My issue is yet to be resolved since 09/09/2022. Wouldn't recommend it. After sending countless emails and speaking to what feels like a 100 agents my issue is yet to be resolved. Definitely rate them a 0 out of 10.”

Posted 1 year ago

“I purchased a phone online with Vodacom in July, I returned the phone within 3 days. In July Vodacom took R669 from my account for the phone as it was on contact. They acknowledged that the phone was returned. Yet they have not returned my money. I've called their customer care line for almost 2 months now, and it's September and they still have not returned my money. Pathetic company. Quick to take but take forever to return what is rightfully mine. I will never use Vodacom again. I'm also changing my wifi services that I use with this ridiculous company.”

Posted 1 year ago

“Terrible service....”

Posted 1 year ago

“I get better customer service at home affairs. Only giving one star because I can't give zero.”

Posted 1 year ago

“Vodacom service is the worst. They don't even deserve a star. The manager at the Westwood Mall does not take calls, provide incorrect information. Does not even know his products. Just as well the staff has the same attitude. It been 3 months I am trying to finalise my package, and no one can assist”

Posted 1 year ago

“After my contract's end date, which was the 30th of May 2022, an employee contacted me enquiring if I want to upgrade or cancel my contract and I've told him that I wish to cancel the contract because prepaid works better for me in terms of my always traveling lifestyle. But, even after the telephonic communication, Vodacom still provides me with the package and I can't use Vodacom services without using the package thus still charging me for the package. I contacted Vodacom at the end of June after seeing that Vodacom has not yet cancelled my contract and the response I've received from an employee was "I can't cancel the contract, because it's going to be a long process". This is very unprofessional and brings up a lot of concerns. Even after I've spoken to 2 employees from Vodacom, not 1 of them even mentioned how I can cancel the contract or even assisted me with the proper services. Vodacom has clearly employed too many incompitent people who obviously do not care about Vodacom's image. It's ridiculous. I’ve sent an email to Vodacom’s cancellation department on the 20th of August 2022 regarding this matter and still no interaction from them whatsoever. I did a follow up yesterday morning and this morning. It disgusts me how careless Vodacom is towards their clients. All their care about is how much you are carrying in your pocket. Vodacom has accelerationism written all over them.”

Posted 1 year ago

“The most disgusting, passive aggressive online customer “care” I’ve ever received. Refusal to assist with reimbursement of data which a glitch in Vodacom’s systems made disappear, and a convenient disappearance when asked for their name resulting in no assistance being received.”

Posted 1 year ago

“I bought vouchers on vodabucks, they expired and I can’t get my 600”

Posted 1 year ago

“Vodacom's service is beyond poor! You upgrade (in your mind your current number), but no, THEY ISSUE you with a NEW NUMBER/LINE with the device (this you only notice when you get the device). Then you phone the call centre and log a collection of the parcel, yet 3 weeks thereafter it is STILL NOT COLLECTED. But wait, the best part is they BILL you for everything, your current number and device (which is just), the new number and device (which is theft). I had this issue with a previous phone upgrade as well, took it up with their management, but I was blamed for the fault. My personal opinion is that there are sales targets to be met, and this is how they do it. They do it at the cost of the CLIENT. Worst service experience ever!!!”

Posted 1 year ago

“worst service. call customer care for query. running in circles can't get through to talk to agent. the most expensive network to use with the shitiest customer service of all networks. USELESS THAT IS WHAT IT IS. when someone says vodacom🤢🤮🤮”

Posted 2 years ago

“I have already told you in my previous review that the administration service from Vodacom is terrible. Under 0662210322 the contract has expired but not the debit order which is now debiting me with R6.33 for what??? Whatever it is for, I don't want it - ONLY CANCEL THE MONTHLY DEBIT ORDER. Is that too much to ask. It seems so as I got a standard message from Vodacom -which I replied to -asking in what connection so that they can get a'human' to contact me. Guess what - no further contact from Vodacom. Vodacom are only interested in sales and making money, not their customers. At the end of all your questions I am unable to submit this review”

Posted 2 years ago

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Vodacom is rated 1.4 based on 122 reviews