Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

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Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Leaving Vodafone UK just 6 weeks after joining! After messing up my direct debit (causing me to lose £35 in interest) they then locked my phone for an afternoon, then a few days later left me without data for a week and a late payment fee! Several phone calls later, no data. Now left with a HUGE termination fee! Abysmal service! AVOID.”

Helpful Report

Posted 9 years ago

“The poorish company i have ever dealt with, went to vodaphone shop with a account problem as my daughter has been over charged and sold self she does not require , shop said cant deal with it ring customer services , customer service said not there problem go back to shop , happened many times , ask for manager to ring back , no one rang , wrote a complaints letter , did not deal with complaint reckons , i should ring another number . no one at the companies will answer any of my question . Customer service they dont know the meaning of the words . Suggest do not do businbess with them !”

Helpful Report

Posted 9 years ago

“don't ever go with Vodafone. They took four months to set up a direct debit, in fact Santander set it up from their end in the end. We lost interest as it was linked to a 123 account. Vodafone admitted they were wrong still did not refund the late payments they charged. Have also been charged for calling Personal Roadwatch at £25.58. The call was never made. I was promised two call backs by managers, no calls. I have written, posted recorded, twice, replied to one but not the second. They have admitted they are in the wrong but still they will not refund any of the losses. Please do not end up wasting the eight hours I have spent on the phone trying to get through. Small claims court here we come.”

Helpful Report

Posted 9 years ago

“Should have a no star option”

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Posted 9 years ago

“I have been a vodaphone customer for many years with no problems, but I went in to my local shop in Mersey square stockport this morning to ask for a little bit of help on changing my tone on texts as I have hearing problems, the guy I spoke to just looked at me and said google it and sort, how rude is that.”

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Posted 9 years ago

“They disabled my SIM when I was in the US. Took me 5 days to get it fixed, that was the easy part. Getting compensation was like sticking pins in my eyes. The call centre staff (S Africa and Egypt!) have no authority to authorize payment and keep scheduling management call backs. Most times these do not happen so you have to recall and its groundhog day all over again. Every time I call they start to deny they disabled the SIM yet 8 calls ago they admitted it. Currently on 36 minute hold to talk to someone about cancelling my contract. I think they person just put me through to a closed call centre to get rid of me.”

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Posted 9 years ago

“I have never experienced such atrocious service as I have with Vodafone. Never Ever!!! since Day 1 there have been problems - mistakes with billing, that take days and days and days to resolve, inability to access my account, which I am now 4 days in with repeated phone calls and no end in sight. They promise to call back, but never do. Clearly this is a systemic problem and lie on their part if you read all of the other reviews here. I won't bore you with the details, but STAY AWAY!!!! I just hope i can survive the year until my contract is up. I tried to cancel but no-one answers the phone!!! I was on hold for over an HOUR!!!!! Shockingly bad service.”

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Posted 9 years ago

“My 7 year old ran up a very high Bill on the roaming Internet charges without my knowledge. Phone many times to ask them to negotiate and reduce the bill as it was my 6 months wages the bill ran into within a few hours whilst I was taking a nap! They would not budge or reduce it by a pound. Even though I've been a customer for 25 years!!!”

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Posted 9 years ago

“Worst company to be with... hate it and I can't wait to leave this company can't wait till my contact ends been with Vodafone for 1 year and seriously ever since I have been with them it's been a big headache... ever month I will call them about a problem specially them adding on to my bill making it go high... putting a bar on my account can't make no calls can't send no messages even after me paying my bills every month it's disgusting WORST WORST WORST company to join I advice everyone not to ever go with voda!!!!!!”

Helpful Report

Posted 9 years ago

“Probably one of providers who does not cap data internet data. Their app does not show correct usage. They push people to pay extra bill for data usage. Tricky and dishonest system to their costumers.”

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Posted 9 years ago

“Customer service abysmal..attitude almost discriminative. Rude. Obnoxious...i cld go on but had at least two hours today trying to explain to rude customer service assistants. I cant comprehend how entirely useless and rude they were. ESPECIALLY Jason”

Helpful Report

Posted 9 years ago

“I am currently 1 week in, trying to resolve a complaint with Vodafone and I can honestly say it has been the worst experience I have ever had dealing with any organisation. On Monday I started to receive strange calls from people telling me my mobile number was calling them multiple times, which I of course reported to Vodafone. After speaking to a rude and slightly patronising member of staff about my issue, I was told that a Manager would call me back within 24 hours. While this was far from ideal given the fact that my phone number was clearly being used by a third party and I was receiving multiple call backs an hour, I agreed, mistakenly believing they would prioritise an issue like this. I also went to the local store, who could not assist but did give me a new SIM number just in case (it did not make a difference). After spending my day apologising to strangers who were receiving 6 calls an hour from my number, I decided to be pro-active and went on live chat. Mitesh tried his best to assist but could only suggest I removed call divert (which was not the cause) and then escalated to the fraud team, which would take 72 hours. Calls started in the morning again, with people now phoning back about double glazing sales calls they were receiving, again from my number. One lady had innocently sent me all her personal details by text message, which was concerning, as at this stage we had no idea if my number had been hacked. I called the lady back to warn her of the situation but this was now taking a lot of time up screening calls and apologising to strangers for the inconvenience. As my promised call from the manager never materialised (this has been a theme), I called the customer services line again to discover my initial call had never been escalated to the Manager as promised. Thankfully I had been proactive in the interim, otherwise I would have wasted 24 hours! After a long conversation with the advisor, where I had to explain myself several times and pretty much threaten to leave, it was suggested they block my line and I take a temporary number till the issue was resolved with the fraud team, which would take up to 72 hours from the second time I logged the call. While far from ideal, I could see no alternative in the interim and so let immediate family know my new number while waiting for a call to say the issue to be resolved. The following day I received a text to say no fraud had been identified and to call the CS Team to discuss anything further. My heart sank. After 1 hour and 20 minutes, in which I spoke to every department and explained my issues multiple times, I was told that the number change team would call me and would be able to explain if the issue had been caused by my number being accidently recycled.(The number change team are yet to call me). Shortly after this call I received a text message, with terrible spelling errors, to suggest I block future nuisance calls with an app (this would mean inputting 14 numbers a day) or to change my number, which Vodafone would do. No explanation of what had happened, why or an attempt to resolve? They also sent a customer satisfaction survey, which I responded to extremely honestly. That evening I called again and was told that even if I wanted my number back I could not have it, as they had already re-allocated it. How could this be if they had an unresolved fault on the line and also without my permission. I was very cross and asked for a Manager to call me back (none are available in the evenings apparently). I was assured this would happen in the morning. By this stage I fully believed Vodafone had no interest in helping and wanted to another company to pay my £45- £75 a month bill to. As expected, no manager called me back but I did receive another mis-spelled text in which I was told my complaint was resolved, as I had agreed to change my number and the calls had stopped. As I had only ever agreed to change my number temporarily while Vodafone investigated and the only reason the calls stopped were because they blocked the line, I did not consider this resolved. Why should I be forced to take a new number with all the hassle that entailed, without anybody explaining to me what had happened (which I now strongly believe is Vodafone's error). Since then I have spent nearly every day in some sort of communication with Vodafone. The conversations are always long, involve promises to call back which never materialise, don't explain the situation and focus on accusing me of lying when I say I never agreed to a permanent number change. It has also been suggested that perhaps my friends were playing a prank on me? The most recent call was a voice message to confirm that I can't have my old number back due to it being re-allocated (again, how when there is a known issue? and also if somebody else owns it, why does it not ring when called?) Vodafone have never once offered an explanation, never admitted they don't know what the problem is or as I suspect, are refusing to tell me. They have forced me into a permanent number change and have cost me countless hours in calls/Emails in a futile attempt to get somebody to listen. I am preparing to call again tomorrow, but it is a real test of endurance and if you want good service from a provider, who has an interest in resolving your issues or at least valuing you as a customer, definitely avoid Vodafone.”

Helpful Report

Posted 9 years ago

“Useless and unhelpful staff, poor signal. Complete and utter rubbish service and network. Will never use Vodafone again”

Helpful Report

Posted 9 years ago

“open letter to voderphone About two years ago I and my sister shared a flat, and we realised we could get money off our phone bills by having a joint account with Vodafone - who I have been with for over a decade. Since then I got married and moved away and with our contract up for renewal, we have been trying to split our accounts. The first stumbling block was that my sister wasn’t allowed to do anything with the account nor have any information about the account. So I called them and Vodafone told me that if we split the account, my sister would not be able to upgrade for 3 months and so they advised upgrading the account - then splitting it. I authorised this and my sister received a new phone … but Vodafone failed to split the account. So I called again. Vodafone said they would do it, but again didn’t. In the mean time my sister again tried to sort it out - both over the phone and in a store. Neither time was she allowed even to know her own account details, let alone to do anything. By this time my sister was so fed up she wanted to leave Vodafone, so I called wanting to request a PAC code for her number and a bag to return the phone in. Apparently this can only be dealt with by the returns department. So when I called the person answering the phone would verify who I was, ask why I was calling and then put me on hold saying they would transfer me to the returns department. About 2 minutes later I would hear some computerised voice say something along the lines of “Press one for Crystal, press two for Symbol” there was no warning, and a second later before I could respond properly (Which was tricky because I have no idea what Crystal or Symbol are) the phone would start ringing and someone from an apparently random Vodafone department would pick up the phone, and have no idea why I was calling. I would tell them, and they would reply that this needed to be dealt with by the returns department, and that they would put me on hold while they transferred me… This happened approximately six times. I eventually begged the person to get the returns department to call me instead of having this happen a seventh time. She agreed, and I ended the call. Were upon my phone’s battery promptly died. I was in the middle of a conference and wouldn’t get back to my hotel until late evening. So I got my laptop out and started a live chat. The live chat person took some convincing that I couldn’t answer the phone right now (they wanted to start the merry go around again, for the seventh time), and eventually said they would get the returns department to call me back in 24 hours. They eventually did just as I arrived in a station, returning from the conference. It was very noisy, but I couldn’t leave the platform without going underground. I had no means of writing down the PAC code they tried to tell me over the phone and so asked them to text it to my sister - and to send her a returns bag. They said they would, but neither of these things happened. Since then I have tried to contact Vodafone numerous times, but never managed to get through. I understand that this is due to the high volume of calls they are receiving at the moment - I’m guessing that this is people wanting iPhone 6s. But because of this my sister has already gone past her 7 day return policy Vodafone has, and it most certainly isn’t our fault. We are both tired and angered by this situation and would greatly appreciate it if Vodafone would pull their fingers out of their collective arses and actually do what they have said they would do several times and send her a PAC code and a bag to return her phone in - and without charging her for it. I already have my PAC code, and I will be leaving as soon as I am sure her phone situation is sorted out. (I don’t want to pull the plug and leave her suddenly without a phone she depends on for work).”

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Posted 9 years ago

“Vodafone's competence is non existent unless your taking out a new contract. I'd be surprised if they're still around in 10 years”

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Posted 9 years ago

“hideous, worst company i have ever dealt with in my life , passed around to incompetent staff that lie time after time, escalated issues so many times to no avail, tonight iv'e been passed to 5 different people each one says 'ok if you can just hold for a few minutes' then surprise surprise a totally different person answers the phone and this very frustrating,get me nowhere cycle starts again, as i type ive been on the phone for 48 minutes and am on hold yet again listening to hold back the f@@@@n river waiting to speak to the 6th person tonight who will ask me exactly what the previous 5 did 'how can i help you' an absolute joke”

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Posted 9 years ago

“If I could give them a negative rating, I would. Absolutely the shittiest company on this planet. And i have been with AT&T which is terrible in its own right. I have been with them for 4 years (mostly because I signed a 2 year contract when I arrived without knowing much and didnt have time to do research come contract renewal time and plus they try to entice you with shitty deals). My bad. But at least I speak from 4 years of experience: DO NOT USE THEM! USE ANYBODY else. EVERYONE is better. Seriously. I have friends on other networks and I myself have switched now. I am amazed that a company can treat its customer so badly they cry tears of relief when another company treats them normally. They have put me on expensive price plans without my consent, their tools to track minutes didnt work (this was 3 years back), their franchise scammed me out of 100 GBP, their dont insure the mobile device you get for free, they even messed up my number transfer. Oh and their customer service agents are rude and lie. CONSISTENTLY! This isnt a one time thing. Across 4 years they cant get their story straight! I can't believe a shitty ill managed corrupt company like this is still in business. Mine isnt a one off negative experience. It is consistently been bad. Oh their network coverage is also pretty poor outside London. most of my friends on O2 or Three have better networks than I dis especially for data. Anyways if you don't avoid them you'll probably learn the hard way. But they are TERRIBLE. I wouldnt deal with them again even if they paid me.”

Helpful Report

Posted 9 years ago

“I am horrified but not surprised by these reviews. They are all identical to my experience with Vodafone. My own experience is following an upgrade I was charged for a handset when the deal was no upfront cost. The price plane was £33 a month but the first bill after this was at £41.25. The sim was not activated - I was told a manual re-coding was needed - incidentally Vodafone were found wanting on this very same issue by Watchdog a year or two ago - I then had the 72 hour merry-go-round of call backs and promises that didn't materialise spanning three weeks. They then had the audacity to charge me for the handset at £63.84 - a charge I had not agreed to resulting in a total bill of £150.18. Some 13 hours of phone calls later to call centres that can only follow a script and no further on I wrote to Mr Jeroen Hoencamp CEO of Vodafone UK . His address is 'Vodafone House, The Connection, Newbury Berkshire RG14 2FN ' if you want to do the same. No response. I had instructed Vodafone that they were not authorised to take money from my bank account which I had not agreed as part of the contract but six days after they received my tracked letter they took the money! I am now in dispute and reporting the matter to Ofcom. I am also petitioning interested MPs in the House of Commons relevant committees to consider if Vodafone is too big - they have millions of handsets globally so customers that cant get issues resolved are simply collateral damage - this is a competition issue for the UK - my view is they should be broken up as a company because they are failing customers and they only get away with this because of their size. I also sit on a pension fund as an employee rep and we have shares in this company - quite ironic that my pensions savings are propping up this company that grotesquely abuses its customers. I will be petitioning them to attend Vodafone's AGM to see if there is a means to move a vote of no confidence in Hoencamp. If he cant get a grip on customer care should he be in a job? I would be embarrassed and ashamed if any of my own staff treated our clients in this way. My view is Hoencamp should be accountable - the whole company's systems are rotten to the core. If anyone UK customers want to raise the Vodafone ' too big to care' issue with your MP its really easy - just get the name of your MP off the web ( your post code will tell you if you don't know) and the address to write to is House of Commons London SW1A 0AA Ask them to pass your comments onto the All-Party Parliamentary Group PICTFOR ( The Parliamentary Internet, Communications and Technology Forum) with a request for the committee to explore poor customer care by mobile communication providers. This will not solve your problems with Vodafone overnight but at least we might collectively be able to put some heat on them to make them accountable for their shoddy treatment. Customers are treated like dogs so lets bite back!”

Helpful Report

Posted 9 years ago

“Changed my price plan early July 2015. there the trouble begun. first I didn't have any service at all abroad for 2 weeks. That then got fixed somehow. However, using mobile data didn't work... for nearly 4 months!!! I sepnt hours and hours, countless e-mails back and forth, with Vodafone customer service giving me the ever same useless answers. Nothing worked. Talked to someone new almost each time. Web chat is just as useless and so are their reactions when you twitter. As said it took almost 4 months. Now they disconnected and reconnected my phone. with the result that the services work, but I have to start over with installing spotify, I cannot access my account. they keep sending me SIM cards to wrong addresses.... seriously, dealing with Vodafone has been a nightmare. The worst customer services by far I have ever experiences everywhere. It is actually hard to believe that you get such a concentration of incapability, incompetence and indifference combined in one place.”

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Posted 9 years ago

“I've been with Vodafone for many years but as soon as my contact is up in switching. I've spent hours trying to contact their customer service team on various occasions. A couple of times I've spent well over an hour in a queue only for the phone to cut off without warning because their offices have then closed. I think the longest I've waited in a queue to speak to someone was 1 hour and 40 minutes. Diabolical. I went away on holiday last week and came home to find that I'd been burgled and a relatives phone has been taken. I called Vodafone and selected "lost, stolen or damaged" and STILL waited an hour to speak to someone to put a block on the number. Their customer service team aren't in the UK so I don't know if that has any thing to do with the amount of time you spend in a queue. Anyway, the phone that was stolen was up for contract renewal. My relative began a new contract with EE and early this morning (09:15 Sunday) we called Vodafone for a PAC number and were still told "we have exceptionally high call volumes" and waited for nearly an hour to speak to someone (yes even at that early hour). When we stated we wanted to cancel the contract and get a PAC number we were passed on to the "cancellation team" in the UK who asked "is there anything we can do to make you stay with Vodafone?" To which we stated all of the above and said "tell your owner they need to employ more staff". We were then given an apology by the nice lady on the phone who said "we have experienced high call volumes for the last few weeks" to which we replied "this has been going on for years, not the last few weeks, regardless we're not staying with Vodafone". We got the PAC number, phoned EE, got through within seconds, spoke to someone in the UK and were dealt with within 2 or 3 minutes. How can EE (and other service providers I suspect) get it so right and Vodafone get it so wrong?”

Helpful Report

Posted 9 years ago

Vodafone is rated 1.2 based on 2,012 reviews