Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently on hold and have been for the last 47 minutes.... listening to the same cack over and over again, having been passed to 4 different departments. What should be a relatively easy query to sort out has now turned into a extremely difficult situation...in that I am about to COMBUST...! For the sake of my mental health well being...never again!!!”

Helpful Report

Posted 9 years ago

“Worst provider ever- my partner is being driven insane by this company. They take random amounts of money out each month- from £45 to £185 and back again. You ring for an answer and they waffle on about services you don't have and international companies you haven't called! They pass you around and around in circles repeating the same mantra and then when they can't give you an answer they put you on hold and cut you off!! We're now fighting to get over £200 back and no joy- on the way to the ombudsman. This is a company full of crooks who steal money right out of your account- I'd rather not have a mobile at all than use Vodafone!”

Helpful Report

Posted 9 years ago

“Am surprise a company is still allowed to operate under such horrible customer service. Vodaphone is even overcharging for calls now. I was charged £23.00 for a £3.00 call. Were is trading standards when you need them. I wish everyone would do what am about to do. Stop paying monthly payments so I can get my money back. Am owned over £70.00, two months now Cn't get my money back.”

Helpful Report

Posted 9 years ago

“Can never get through to them on the phone, always get pre recorded woman saying enter your phone number or asking you to press 1 or 2 for PAYG or contract, when you press 2 she says " sorry i didn't get that" 3 times n then cuts you off, this has to be the worst telephone service ever, so bloody frustrating!!!!”

Helpful Report

Posted 9 years ago

“having spent a good half an hour listening to the same 2 songs on loop when trying to enquire as to why i had been inexplicably over charged for my monthly bill, i decided to trapes down to my high street vf store. i tried to explain my problem with the bill and that the help line was a nightmare. The response i recieved was "dunno bout that mate,we cant really sort that kinda thing in the branch. ya better off goin back home and phoning 191 again.... i got home and spent a further 35 mins on hold then finally gave up. a real bang your head against the wall moment. UTTERLY DIRE SERVICE THAT BEGS BELIEF!!!!!!”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“I have just tried to contact vodafones customer service helpline over the fact I have been way over charged for my bill and I was on the phone over 48 minutes on hold, which is terrible customer service, also listening to the same 2 bloody songs for 48 minutes is just draining, if they aren't willing to speak to their loyal customers I will be happily leaving once my contract is up ????”

Helpful Report

Posted 9 years ago

“Dreadful, dreadful, dreadful! - staff don't tell you about friends and family discounts worth 20% if you work for NHS or other big companies. - items on display in the shops are routinely unavailable and staff have no idea when they're coming in. - manager in my local branch (Epsom) hides in the back office "on his lunch break" at peak times, leaving staff to handle queues of angry customers (and turn them away if they need something "only the manager is authorised to do").”

Helpful Report

Posted 9 years ago

“Worse mobile phone company i have ever dealt with avoid avoid avoid they tell you nothing but lie after lie and deny they ever said things to you , when you ask to get a copy of the call that's meant to be recorded they can't find it how convenient”

Helpful Report

Posted 9 years ago

“zero customer protection.pick pocketed in becarlona. Bills reached £800+ where they then barred the phone for calls to Senegal. Apparently I was liable for calls they knew I did not make as they have never featured before on my bill nor have I ever gone over my bill of £54 in the 3 years I have been a customer! Very very disappointed. Unable to replace the iPhone 6 that was stolen and now have a Nokia (£40 phone) on the same monthly chargé. Thanks Vodafone!”

Helpful Report

Posted 9 years ago

“I ordered 2 sim cards on the 16th and it is the 23rd now. 1 has not arrived. the 1 that has arrived has ZERO coverage. every time you switch phone on it says NO NETWORK COVERAGE so cant even make a call never mind text data, etc... so called Vodafone after 2 days thinking it would sort itself out while numbers etc were being transferred by PAC code. over the next 4 days I have called, chatted and emailed Vodafone only to be told after waiting upto 1hr 20 mins (min 40 mins each time) that there is an emergency their end and they cut the call. I have used online chat and told them the issue and mid conversation the chat cuts off also my calls cut off when I get through to the department on phone. it seems like they don't know how to fix so they either say hold on I pass you through to a team and I find myself back in the que listening to the automated options I just spent 40 mins going through already or when the person picks up they cut the call. I have counted .. wait for it.. an unbelievable 22 calls to Vodafone where my call has never made it to the end., it always cuts off. well yesterday finally I have had enough and still in my 14 day get out clause I called to cancel both. guess what.. the call cut off but straight after I got an email to say they had disconnected the number! this meant that any pac code to keep my number could not be received by text to the phone as they disconnected the number! I called for THREE hours last night and spoke to 5 advisers who each cut me off or dropped my call. this morning before the rush I was up at 5 on chat.. no joy getting an adviser and 7.30 - 10.15 I was on a call being passed once again pillar to post to get hold of the PAC code. I did not get it. so the number I have had for 22 years is somewhere out there in the world for anyone to get thanks to Vodafone and their shoddy service. when I called to tell them to cancel the contracts they said I had 35 days to use the pac code. when I use the pac the service with them would disconnect. instead they immediately disconnected me leaving me without communications and causing considerable damage to my company as I couldn't take bookings or field customer calls etc.. that aside the time and anxiety this has caused is immeasurable. the only number I could get through on is a chargeable number that has now cost me £80.60 in calls. thanks a bunch Vodafone. get this. in my desperation I even went in store but the woman laughed and said I would have to call them once again. extreeeeemly frustrating being left on hold and told all sorts of stories being told you are being transferred to another department and doing security questions over and over and all for what? last night I was so stressed with it I couldn't sleep and all day today I have been on the phone sorting this. it is now finally sorted buut has taken a further 2 hours of my time. I am exceedingly stressed and as for the other sim card?,... you guessed it it never arrived but guess what.. they charged me £25 for a months use of it and now I have to call again to get a refund... DO NOT EVEN CONSIDER VODAFONE. COVERAGE IS POOR AND SERVICE IS EVEN WORSE. good luck trying to get hold of anyone. one interesting point though. online there is a chat service. when you select that you want to leave it says "sorry you are leaving and goodbye" but there is no one to help on chat due to high demand... if you click that you are a new customer or have a bill query .. hay presto! you get through!!! this company is a joke... and then some. im actually getting trading standards onto them and it became such a fiasco calling and getting cut off over and over with no call back that I started recording the calls. im so infuriated and stressed out with Vodafone that I am going to put on YouTube later for all to hear. the last guy I talked to actually laughed down the phone at my predicament and then ... dropped my call after I had waited 42 mins to get through.”

Helpful Report

Posted 9 years ago

“I have been a customer of Vodafone for 10 years and they show absolutely no respect to loyal customers whatsoever! I rang to renew my contract and see if I could get a new tariff after buying an iPhone 5. After having a long conversation with an agent over the phone and she offered me a nice new price plan with 4g which is what I was after... at no point did she mention that vodafone do not supply 4g to iPhone 5's! By the time I got my phone and transferred the sim over to the new sim I had missed the cooling off period and they refuse to take responsibility for LYING to me about supplying 4g. Its a shame that they think there is "nothing they can do" when really they have the power to treat loyal customers as they deserve to be treated. Instead I have been lied to and tricked into them getting more money out of me. I'm now stuck on a 24 months contract with a phone that I cannot use 4g on!!! Its safe to say that I will NEVER be using Vodafone EVER again!! If they continue to treat their loyal customers this way they won't have many left. Onecom and Vodafone = AVOID AT ALL COSTS. They are just a money grabbing corporation!!”

Helpful Report

Posted 9 years ago

“The Vodafone customer services department used to be all fine and good until I left the country to travel abroad for business. I had only recently canceled my Pay monthly contract to switch to PAYG, as I was aware I would be out of the country for a very long time, but wanted to keep my Vodafone SIM and number. Then all the trouble began. First I noticed I could neither make nor receive calls or even recharge my SIM, which had been blocked and several attempts to get through to Vodafone left me constantly getting the following message: "We're currently experiencing extremely high call volumes Sorry for any inconvenience. Why not speak to an adviser online using Live Chat? Alternatively you can get help and advice using the My Vodafone app or our support site, or by logging in to your account." A Live Chat service which always seemed to carry the message: "Live help back shortly. Try again shortly." And whenever I, by some miracle did get through, I was tossed from department to department and the problem was never solved, until I finally got through to someone who told me my number had been "retired" (deactivated), and there was nothing I could do to get it back. So annoyed and disappointed at a Vodafone customer services department that used to be so helpful.”

Helpful Report

Posted 9 years ago

“Been dealing with Vodafone since start of August and now nearly October and the issue is still ongoing, terrible if you ask me!! They keep passing me around to different people, telling me someone will call me back but never does, I'm the one always chasing them! Disgraceful customer service”

Helpful Report

Posted 9 years ago

“In a nutshell Phone broke 17th August, promised new one in store 1st September, didn't turn up. Promised new phone 11th September, didn't turn up basic answer was "tough, you'll have to wait." After 4 hour web chat and phone call ( yes 4 hours) with "customer service" promised new phone would be delivered to my home address on 15th September, after staying in for 10 hours for delivery, no phone and no explanation. New phone promised in store today, guess what? no phone. Store manager told me it was nothing to do with Vodafone it was the repair company! Only given 1 star because I have to. This is, by some distance the worst "customer service" I have ever encountered.”

Helpful Report

Posted 9 years ago

“Vodafone have by far the WORST customer service I have ever experienced - do not go to them!!! I've spent hours and hours (probably days) on hold waiting to speak to someone - even their 'live chat' function is less than useless - and then when you finally do get through they fob you off saying they will speak to a manager and call/text you back with more details.. Of course they never do. So you end up in a vicious cycle of spending another day on hold, rinse, repeat. Unless you will never need any support or help with your contract DO NOT GO TO VODAFONE. It's not worth the hassle.”

Helpful Report

Posted 10 years ago

“It is a shame that they cannot be awarded zero. Vodafone is the most appalling company I have ever had the misfortune to deal with. My phone stopped working over a year ago, the report said it was water damage, the only water it had been near was in my pocket, and I promise I did not wee myself! They would not replace the set, the phone didn't work so I have had the pleasure of paying for a service that they didn't give me for over a year. I tried to cancel my contract today, I spoke to 5 different people and still have not been able to cancel it yet, I will try again tomorrow. To say they are con merchants is to under egg the pudding, they are the equivalent of the highway robber of olden days, and should end up the same way as Dick Turpin, buried in York!”

Helpful Report

Posted 10 years ago

“Vodafone Coverage is Appalling - Princess Royal Hospital Locksbottom, near Farnborough Absolutely zero coverage at the Princess Royal Hospital Locksbottom, near Farnborough. My mother is in Hospital there and it is impossible to call my family with my mobile to update them on her progress. Not to mention they are unable to call me due to the non existant coverage. For Vodafone not to have any coverage at all in a London borough NHS Hospital is totally unacceptable, and shows what a useless mobile phone company they are.”

Helpful Report

Posted 10 years ago

“I have been with Vodaphone for two years, I took out an Iphone 4 with 8 GB that they sold me for £54 a month!!! Not knowing much about phones, I took it and have never been as disgusted with customer service!! I'm finally at the end of my 24 month contract and cannot speak to anyone to cancel my contract, it is IMPOSSIBLE to speak to someone over the phone. I never have 3G anywhere, nevermind 4G as I was told. Literally such a waste of time and money, its a wonder how they're still a company. Worst phone experience EVER.”

Helpful Report

Posted 10 years ago

“Absolutely dreadful, I was leaving Vodafone due to constant lies and miscommunication over an upgrade I wanted. The upgrade was a month lat and upon several attempts at finding out what is going on, one advisor told me that it would be delivered that day, despite no communication from vodafone or courier. The phone never arrived kept being told few more days. I ended up cancelling, my whole contract but waited till the actual termination before using the Pak code. I needed an updated pak code, potentially 10 mins tops once in the right department. I kid you not, I spent 4 hours was transferred 7 times from billing to cancellations and back, no one could give me a Pam code. It's ridiculous. Stay away!!!!”

Helpful Report

Posted 10 years ago

Vodafone is rated 1.2 based on 2,014 reviews