Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Vodafone is a communication company bent on reaping people off. After paying off vodafone and cancelling my contract, was charge another fee from the air. Gave my details to drs to disturb my life. Always overcharging me that I got scared to use the line. Paid 168 pounds in a month, infact of u love ur life, dont dare using Vodafone.”

Helpful Report

Posted 9 years ago

“Only go with Vodafone if you can tolerate them removing a lot of money from your bank account for several months. Some people could loose their home if what Vodafone has done to us happened to them! After getting 3 upgrades with them in June they have basically helped themselves to money out of our account ever since. one withdrawal alone was for nearly £300. we have called them at least 15 times which last approx. 1.5 hours a time whilst we repeat what has happened again and again. The phone calls always end up with apologies and the promise to refund the money they have STOLEN and its never shows up. I get that companies make mistakes but 3 months of calls and promises and 2 visits to store and they still have our money. This is totally unacceptable and if anyone else took money from someone without their permission it would be call theft! The worse thing of all I queried the bills before the 1st payments were even taken and was assured by Vodafone that it was an error and no money would be taken from our account. Lies Vodafone Lies!”

Helpful Report

Posted 9 years ago

“I have just been in your Beverley shop . I was helped by two very polite and friendly young men. I am an elderly lady so only use my phone for texting and calling. They soon sorted my queries out evening ringing my phone to make sure it was alright . You have got some very good staff in those two young men . Many thanks Mrs Smart”

Helpful Report

Posted 9 years ago

“Vodafone are the most dreadful company I have ever had to deal with. Someone has cloned my account and I am in the U.S. For a couple of months and no one can help me and then they have hung up on me after being on hold for two hours trying to sort out more mistakes that someone has made on my account. I have worked in the service industry and can not believe they can get away with treating people like this. I would avoid them at all costs your sanity is more important than a mobile phone.”

Helpful Report

Posted 9 years ago

“Had a recent upgrade and been promised £26.17 including VAT, 3 months on and l am paying £35!! First phone that l had send out was faulty, and had a replacement send instead, but been charged TWICE £40 x 2 months!!! I got my upgrade on the 31st of the June, but VODAFONE decided to make my contract and charge me from 13th of the same month!!! And that's not all.., when l called 'customer service' of this disgraceful company and spoke to number of South African assistants for 4 hours, l had a refund issued for me, amount of £63.73 instead of £82.21, reference nr IN01432023115 Of course when l checked my account, refund wasn't paid in full and my contract still remains £35 a month instead of £26.17!!!! I will make sure that this is going to be passed around all over the internet and EVERYONE knows about incompetence of this company!!!!”

Helpful Report

Posted 9 years ago

“There are so many terrible reviews for Vodafone that I'm sure they have given up on trying to address them in any meaningful way. They're just relying on the fact that new customers will care more about the deals they are offering than the reviews which demonstrate their inability to provide what they are offering. I took on a contract thinking that Id be ok because if there were any problems I could cancel it in the 14 day cooling off period. There was a problem and I did cancel it. But Vodafone reinstated it against my wishes and now I'm being billed for an inactive number. Call centre staff drop calls, divert them and do anything to avoid the issue going to a manager. I've never been able to speak to a manager. I believe there is a paddock behind Vodafone HQ where they graze like anxious unicorns in ill-fitting high street branded suits.”

Helpful Report

Posted 9 years ago

“Customer service is rubbish. Charges appear on the bill for no reason, and are false. Data usage occurs when the phone is switched off ! and ou cant cap it ! Vodafone is crap do not use they are crooks”

Helpful Report

Posted 9 years ago

“Vodafone is a disgrace to phone networks. I am a very unsatisfied customer who has been struggling with Vodafone on a two year contact. Oh the joy. I have had many problems AND THEIR "HELPLINE" SERVICES CAUSE ME STRESS AND I HAVE HAD TO BE ON MEDICATION BECAUSE OF THIS. (A bit of an over exaggeration) Yes Vodafone may have good deals. That's about the only good thing they have going for them but by the end of the day it's about which network can be the most helpful, useful and pleasant going. Something Vodafone doesn't seem to do. I would have given this 0 stars if I could, but evidently you cant as mine wouldn't have the single star. After ordering a phone, my phone arrives with 2 sim cards... neither of them capable of actually providing me with the Vodafone network service... If I wanted a lame phone I would have brought a brick phone nokia; at least they don't bend. If Vodafone continues to not provide customers with the deals and policies as promised then they will quickly loose their customers and which phone company will want to take Vodafone... (except for no one). VODAFONE PICK YOURSELVES UP AND ACTUALLY HELP YOUR DAMN CUSTOMERS! Seriously! You say "power to you" but you hold it all and expect your customers to irrationally wait on the phone as you give pointless suggestions (like we hadn't thought of that before) and then put us on hold to the most insulting music of every generations that has lived on earth. Your service makes me envy those who had no knowledge of the telephone and had to write letters instead; so this has urged me to write a review instead. A bad one amongst the many who aren't fond of Vodafone just like I am. However, just like in movies where there is a 75% chance of a happy ending I guess I shall end on this lighter note then I started off with. If Vodafone actually picked up it's network, like helping it's customers and having their services on point (like all mobile networks do anyway...) with the good deals and if chosen to improve the network then Vodafone would be an excellent mobile network provider and would give others a run for their money. (I'm guessing something that hasn't been done in a long time.) Well my comments may never be read or even seen by a fellow Vodafoneian I hope that change within the network will quickly advance because this network could be great once again - but until then enjoy dealing with these many unpleased customers (including myself) and have a great day.”

Helpful Report

Posted 9 years ago

“Awful awful awful. Waiting 2 weeks for an upgrade. After 10 hours on hold listening to James bay singing over and over on hold I am leaving them. Over a decade of me being loyal and they treat you like dirt, customer service is non existent. DO NOT GO To THEM!!!”

Helpful Report

Posted 9 years ago

“Don't make the mistake of going with Vodafone!!!!!!!!!!!! They have absolutely shocking customer service!!!!!!!!! What have I done!!!!!!!!! I am getting ripped off and nobody is helping me. Just spent 1 hour on the phone to be told they will call me back on Sunday to solve the problem. Also been told that they are going to charge me an extra £10 a month for 18 months and I can't do anything about it.”

Helpful Report

Posted 9 years ago

“Vodafone are a terrible phone company..., I am on my first contract and they over charged me £14.50 on my bill, keep cutting me off due to their errors of not taking the money and do not help in any situation!! I suggest you do not go for Vodafone, their business is slow and utter rubbish, and they are take additional charges for NO REASON!!!”

Helpful Report

Posted 9 years ago

“I have only ever been with Vodafone for over 20 years. Customer service was always great, no problems with signal and always get a good deal. However Vodafone have now pushed me to breaking point, after unlawfully taking money out of my bank for 3 months for a sim that was canceled within the cooling off period due to their inability to transfer the phone numbers. For the past 2 months I've spent calling Vodafone 2/3 times a week no call less than 40mins or in excess of 2 hours, just for them to admit their mistake, as nobody in the customer service dep seem to leave good enough notes for the next person to make any sense of. Now finally I've been offered a full refund but wait, after waiting the 14 days refund period to realise I still have no money, to be told I have to wait another 14 days and yes the same thing happened again, so I've been waiting well over a month for my money to be returned to me and I still don't have it. I will never use Vodafone again, for a company to be soo good to have gotten really poor in a very short space of time and have made my life hell for the past 5 months is unacceptable and they should be held accountable for what they are putting people through.”

Helpful Report

Posted 9 years ago

“I have a small business account and i have been with vodafone for over 20 years customer service has been great , but now the call centre has moved to south africa i cant start to explain how bad it is, i have had an issue with my online login and have spent atleast 4 hours on the phone on numerous occasions and they do same every time and never resolve the. Issue the service is shocking”

Helpful Report

Posted 9 years ago

“My phone number doesnt even EXIST anymore, for almost a year and they STILL charge me. I finally removed vodaphone from my bank to stop this illegal payments and yet I still receive emails regarding my non existent bill. I don't even LIVE IN LONDON, I live in malaysia and paid so much money to call them internationally to get them to just go away and NO they are still harassing me. I am finally back in london after a year to call them without international charges and they have promised me 3 times in 1 week to call me back. I am currently on hold with them right now. RIDICULOUS. DO NOT USE VODAPHONE”

Helpful Report

Posted 9 years ago

“I cancelled my contract in December and all the payments were sorted. But now I am getting bills from voda and a debt collecting company which is affecting my credit score this is ridiculous voda are just trying to get money from me for no reason this is bullying and harassing as voda owes me money for poor network compensation absolutely appalled by voda behaviour.”

Helpful Report

Posted 9 years ago

“Absolute awful customer service, nobody at the call centre seems to know what is going on and so just tell you what you want to hear until the following month you have to call them again with the same problems!! I submitted a complaint over to phone and online, neither were follows up or even acknowledged, shocking lack of care about customers!! I took a call from them yesterday asking if there was anything they could do to make me stay with them, after a brief summary of why I was leaving all the guy could say was I don't blame you, they are awful at customer service and following procedures on complaints, if there own staff think that too....steer clear!!”

Helpful Report

Posted 9 years ago

“If you are considering taking a phone contract out with Vodafone, I urge you to think twice about this!!! I was lured in by their cheaper rates and promise to have great mobile network connection everywhere which quite frankly isn't true. Ever since getting my phone contract with Vodafone 5 months ago, it has been nothing but a burden to me. For the first 2 months of my contract i was unable to make or receive calls or text messages which a massive pain! Since that has been fixed it has been my internet that is not working. I pay £35 a month for unlimited calls & texts and 6 GB of data with a HTC one M9. There has not been one point of my contract in which i have been able to use my phone to its full capabilities due to Vodafone's poor network problems. I have spent close to 24 hours of my life over the past 5 months trying to sort out these problems. I have made over 100 calls to Vodafone's customer support which isn't support at all, been into the local shop over 15 times and nothing has been done! They are incredibly rude and do not help at all! No one has told me what is wrong with my account and nothing has been said about when it is going to be fixed. I have tried on many occasions to cancel my contract as they have broken the contract that i signed with them when i took it out but each time have been told i will have to pay in excess of £600 to cancel it which i will not do. I am now taking legal action against them to get this contract cancelled so i can go with a mobile operator that will provide me with what i am paying for. If you are reading this, I can't stress this enough; DO NOT GET A MOBILE CONTRACT WITH VODAFONE!!!”

Helpful Report

Posted 9 years ago

“AVOID LIKE THE PLAGUE. 3 problems spanning over a 13 month period to resolve. Over charging, false promises and blatent lies in regards to the "deal" they are offering you which is never written down in the notes so you have no way of proving what they said they was offering you. When you ask for a call to be pulled they are mysteriously no longer on record. Staff putting the phone down on you. Staff refusing to escalate to management, staff lying about writing notes on the system to show what they have done. I have had 19 callbacks set which no one has ever called me back on including managers! Waiting for 10 days at a time to be called back then having to chase again! I have probably spent a week on the phone to this company over the past year. I have been mis sold a tablet that I didnt even want by some upselling agent calling me directly, stating I will only pay an extra £2.00. Turns out its more like £25.00 a month!!! 1 month and half later STILL this has not been resolved, the call hasnt been listened to. I've been told I have to wait another 5 days for a callback as they are raising the case again. (3rd time). Call after 6pm and youll get a call centre in CAIRO where you will be lied to so they can get you off the phone. They will give you false names and I.D numbers or point refuse to give you their name and I.D number. Managers will put the phone down on you or refuse to help. Complaints you put in about these agents and managers do NOT get looked at. SHOCKING levels of customer service, I have never known any company like it. They need to be wiped off the face of the earth. I cannot wait untill september comes around so I can leave this bag of ISH company forever. AVOID AT ALL COSTS.”

Helpful Report

Posted 9 years ago

“Worst company I have ever had to deal with. Three of us in this house are with them and the problems we all have are never ending. Between signal problems nd problems with bills every month, I would never reccomend them to anybody.”

Helpful Report

Posted 9 years ago

“My experiences today Trying to upgrade my phone impossible via the website. Live chat with an "advisor" to spend more fruitless minutes waiting to be replied to. Telephoning them only to get an automated message informing me someone will ring back.They did 2 rings and no one on the other end. Think I will wind down the contract (2 phone lines) and go with someone else who wants my business.”

Helpful Report

Posted 9 years ago

Vodafone is rated 1.2 based on 2,012 reviews