Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Poor customer service as the guy called Murad was texting whilst dealing with customers. Shame on you!!!!. Better be representing your company and not texting to your mates!!!!! Staff like this should be better trained. Better staff better service.”

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Posted 9 years ago

“Simply the worst network out there, been with Vodafone since 1995 they have no loyalty the reception is very poor customer support non exsitant, staff in shops appalling, prices a rip off. This company has cost me thousands in lost customers, not being able to contact me due too poor coverage, please people steer clear of this shambles of a company. Vodafone what a joke!”

Helpful Report

Posted 9 years ago

“The worst mobile network in the world. They sold me services are that wont work. Their customer services are terrible. The instore staff are incompetent and the only thing they care about is selling contracts. Don't bother asking them to fix a problem. By phone they regularly leave customers on hold for over an hour. Then they either wont listen to customers problems or don't understand, let alone actually help. The online live chat is a joke. Last time I tried that the advisor totally ignored what I told him, changed my account login and sent it repeatedly to at least one other customer. So I was locked and I spent most of my day trying to get them to listen to my problem. I've no idea who else they've sent my account login to and I'm worried about who else now has access to my personal data including my bank details and my children's phone numbers. If you're looking for a mobile provider go to anyone else.”

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Posted 9 years ago

“Stay away from Vodafone Phone and Broadband, absolutely rubbish. Customer service are to say the least useless”

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Posted 9 years ago

“I would like to give nil stars if could. Customer service experience is worst experience ever. Zero skills or ability to sort anything out whatsoever. Been trying to exit contract since August 2015 but they never seem capable of actually actioning it”

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Posted 9 years ago

“I regret taking out a contract with vodaphone. Their customer service is the poorest I have ever encountered and customer service team the worst trained employees I have ever had to deal with. Advisors are not bothered about fixing a problem or taking ownership. Due to a vodaphone fault, my direct debit has failed 3 successive times, affecting my credit rating and leaving me without coverage - I have called vodaphone at least 6 times over 2 months to sort this out. I was promised a management callback 5 times but never got one. Yesterday spent 3 hours on the phone being passed around billing and cancellations team - spoke to six people in one call. vodaphone are failing to provide a basic service and also not allowing me to be released from my contract unless I pay them £400. Just the worst commercial experience of my life. Ever. I would not recommend anyone take contract with them.”

Helpful Report

Posted 9 years ago

“After 10 years treated like dirt On line chat are both rude and predictable. 191 services just dont listen. Writing to head office by recorded delivery ignored. He right doesn't knows the left is doing. Worst customer service experienced in 70 years a disgrace. I would like to give -0 if such a mark was possible.”

Helpful Report

Posted 9 years ago

“I've never been able to login and use bt wifi even though I've been trying for 2 years. I should get 1gb free with my contract. I've been into several of their stores and the poorly trained staff tell me to use my vodafone login and password. It never works and the staff in my dirty local vodafone stores can offer no other advice. I've called their customer non-service line many times and waited for over an hour to hear the same thing. Yesterday one of their advisors called me about some negative feedback I'd left and about why I'm cancelling one of my contracts and going to talk mobile instead. I mentioned my BT wifi problems and the fact that I feel deliberately mislead about my contract and what I'm actually getting for my money. He could only tell me to use my vodafone login details and had no other ideas to help me. So today I tried their live chat. Oh my days where to start about that. My first session ended unexpectedly. Then I spoke to Rohit who's terrible grasp of the english language has made my problems even worse. I really don't think he understood me at all. He said he was sending me a password via email to login with. He didn't send it. What he has done is stopped me logging into my vodafone account at all. Now my login, which worked fine i might add wont work on their site and I cant open the vodafone app on my phone either. I HATE their customer services I called them on saturday to cancel a contract and waited for an hour and a quarter before my call was answered. The operator was neither polite nor courteous but I'd guess that was because the poor guy is so over worked. I wish that I'd never switched to vodafone. I wish I could leave. I'm going to see a solicitor about what I feel is breach of contract I don't get what I've been paying for for over 2 years.”

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Posted 9 years ago

“So after an hour of being transferred by Vodafone I finally speak to someone about my account only to be told despite paying substantially to be removed from one com I am still with them. Vodafone response was "apologises our staff lied but we haven't transferred your account" so they tool my money and did nothing. Requested to speak to complaints and told sorry your not happy but speak to one com. VODAFONE are a lying joke that take money and treat you like rubbish.”

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Posted 9 years ago

“Very very poor customer service in my life.i can't understand one of the biggest company got very poor quality for the customer service.”

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Posted 9 years ago

“Sales experiences was great - been with Vodafone for nearly 15 years and this upgrade was fine. Happy with the deal etc. I had an issue with the new phone and wanted to exchange it. Delivery became an issue (I work during the week) and so discussed with Vodafone for help. That's when the issues started!!! Long call waiting times Rude staff who are unhelpful Failure to call back as promised I clearly asked to log a formal complaint..... 7 weeks later and I'm still waiting for a response! The call operator was happy to cancel my contract when I said I had no alternative to the week day delivery In the end I contacted DPD the delivery company and arranged my exchange directly with them. Service was great from DPD. I'm still waiting for Vodafone to call me back, resolve my complaint but considering the ludicrous service I received I'm not holding my breath. Absolutely disgusting. Vodafone has gone downhill significantly in recent years which is a shame because I pride myself on company loyalty. Will not be renewing again and have warned all my friends and family away from Vodafone.”

Helpful Report

Posted 9 years ago

“I was in store with my parents while they were upgrading their phones and the person in store upgraded my phone by mistake (as it is under my dads account). This totally left my phone dead. I couldn't make and calls or texts. The didn't seem too fussed about the issue either. All they could say is that it was completely their fault. On top of this they had to go across to another shop to get some change for our refund. Unbelievable customer service. Wouldn't recommend to anyone.”

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Posted 9 years ago

“Just an absolute waste of time. Out of the blue and without consent, they increased my plan charge by £10 and I have now spent over 8 months calling to correct this. Constant empty promises and I've literally spent hours and hours to get through to them so they can correct their mistake. Should've left a LONG time ago.”

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Posted 9 years ago

“I have never had such terrible customer service . This company is not even worth one star .”

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Posted 9 years ago

“Honestly do not know where to start, they crashed my Vodafone app so I couldn't check my allowances, then charged me ridiculous overage, took 4 months to get my app fixed and about 30 live chat sessions that 99% of the time ended up with them cutting me off. Promised refunds that have never arrived, callbacks I have never got, and to top it all off another £80 taken from my account today, despite being told yesterday it would be considerably lower 'this time' due to a refund they were taking off my bill (which surprise surprise they haven't) & (while I'm on the subject this refund was supposedly issues to my bank nearly 4 weeks ago? So how could it have been refunded and taken off the bill but neither actually happened?? Someone's telling more lies...). Constantly making false promises, I want to know if they are even regulated??? Honestly I cannot stress enough how horrific they are, worst company ever, everyone just go to o2 at least they treat there customers right!!!”

Helpful Report

Posted 9 years ago

“Vodafone will lie to you, customer service cant speak English, and when they do they still cant fix any problems. Vodafone director support staff are useless, just more lies. if you complain or use bad words , they start crying , and they threaten to turn your sim off. they told me I had 72 hours before they turn my sim off, but turned my sim off within 2 hours. leaving me with NO phone over xmas. ive been a Vodafone customer since 1999, and had nothing but trouble recently. now with EE and so much better and cheaper !! KEEP AWAY FROM VODAFONE ESPECIALLY IF YOUR PHONE IS IMPORTANT TO YOU.”

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Posted 9 years ago

“Took over a week to receive my phone then had to wait 4 days before my sim card worked. Wouldn't even recommend to my worst enemy”

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Posted 9 years ago

“I found vodaphone very helpful and as usual I got a great deal.very good.well done.”

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Posted 9 years ago

“Diabolical service from Vodafone! My 80 year old mother has been scammed for £40 from her pay as you go phone in 2 weeks. Customer services promise to investigate and call back but never do, their online chat say they are unable to help and just keep referring back to customer service line at 35p a minute. Dare I suggest it's an internal scam?”

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Posted 9 years ago

“Since May they keep charging me 4.99 for skysports app which is for free with red xl bundle. Customer service is full of people who cant sort simple things cant speak English and they keep lying that they will sort everything. For last 3 months they cant set new DD. Since September they didnt reply for my written complaint. I was forced to open a case against them with Services ombudsman. Im hoping that they will help me to cancel my contract with this shocking company. Avoid !!!! Avoid !!!! Avoid !!!! And btw signal is crap. If you are in cooling off period cancel your contract before it will be to late.”

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Posted 9 years ago

Vodafone is rated 1.2 based on 2,012 reviews