We're thrilled to hear you benefited from one of greatest value-adds to customers...our stellar sales consultants! We hope your Astoria Pratic Avant and Macap MXD Grinder both serve you well. And we're here to help if you need anything else. Thanks very much for being a Voltage customer!
“Purchased a Espresso machine from Voltage. I had trouble late at night (my fault) trying to get the machine set up correctly and was very worried I wouldn't be able to open shop the next day. Voltage's tech support called me at 10:30 pm my time and helped me get things going.
They are top notch and for sure will get future business from me. !!”
“I bought brand-new Victoria Arduino E1 Prima and Mahlkonig E65S GbW together. Victoria Arduino E1 prima only worked properly for two weeks! Then the machine had issues: 1. no water pump pressure, 2. large vibration and noise 3. the machine locked itself. I sent the machine to a local repair shop for six weeks. Till today, I am still waiting, and not sure when I can have my machine back.
Besides, after I received the machine, I rarely received any helpful support except for a bunch of Youtube video links. I left a lot of voicemails and ask help on how to use these machines, never received one return call to address my questions.
Overall, the entire user experience is horrible... I regret my decision to buy coffee machines at Voltage.”
Feng, we're disappointed too about the issues you've had with your Victoria Arduino E1 Prima. I'm glad we could connect you with the Simonelli warranty team, and as I'm sure they shared, the issues you experienced are not common for that product. And my service team informs me that the tech company who serviced it for you has been attempting to contact you as it's ready for pickup. Please see the email from Myles on my team for details on how to arrange that.
Lastly, as Myles mentioned, it seems looking at your past correspondences with our team that you have purchased commercial grade espresso equipment however you may not have commercial espresso experience. As previously communicated prior to your purchase, we cannot and do not offer that type of training. We would suggest reaching out to a local coffee roaster that may provide that type of specialized training as a service.
Take care, Feng
We're thrilled to hear that, Matthew! We're eager for your La Marzocco GS3 Manual Paddle to get into your hands sooner than later. And from the Sales Team's latest update it sounds like it should be on the sooner side. Don't hesitate to reach out if you have any questions or need anything in the meantime. Thanks again for choosing us, Matthew, we appreciate it!
“I have worked with these guys before and I keep coming back! Very helpful, friendly and knowledgable. I have bought several pieces of equipment and they have helped tremendously with the decisions that I needed to make Worked on pricing, shipping and the right product. I would recommend this company.”
“Happy With Our Transaction... Voltage was a wonderful company to do business with. They were very attentive with their communication and answered all the questions I had about the products I was inquiring about. I plan to continue using this company in the future for our office needs and highly recommend that people take their business here.”
“The ordering process was super easy and the price was great for the item I got! Customer service was super helpful. The item did take a very long time to get delivery, but I understand delays with production and distribution during this time.”
“Voltage coffee supply is not only sale products but also takes care of customers. I have questions and they respond very quickly detailed answers. They offer a great price in coffee market so I recommend highly. Voltage coffee supply will cover from beginners to professionals of coffee.”