Hi Melanie, thank you for taking the time to leave us a review and also for the images that you sent to us yesterday.
I am sorry to hear that you are unhappy with the cushion back and seat. Our Florence chair is one of our best sellers and we have never had a complaint of this nature before so have immediately looked into this with our design team.
The cushion inner for both the back and the seat has a foam core with a fibre and feather wrap. They are designed this way to make sure that the cushion never collapses. The feather and fibre wrap provide additional softness. The inner cushion cover is a hundred percent cotton and has a finish to prevent any feather escape, this is an industry-standard. The outside fabric of the cushion cover has to be fire retardant by law which can cause some stiffness in the fabric but this should soften over time.
If you would like to discuss this further, please contact us on 0141 641 1700
Kind Regards,
Lauren
Voyage Team
“Voyage Outlet offer their beautifully designed, high quality furniture and home accessories at amazing prizes. Orders are packaged well and orders processed and delivered promptly, with good customer communication. I’ve ordered a wide range of their products; chairs, cushions, vases, pictures etc., and have always been highly impressed by both service and goods.”
“Pleased with my cushions, fast delivery … well packaged and efficient service. Always looking for more lovely furnishings, will definitely be using again, very soon😜”
“Placed an order 10 days ago - no updates - emailed and said 2:3 weeks for delivery 🤷♂️It was for a birthday present which sadly it now won’t be here for .
Possibly a few more updates on orders would help . Love the products which are stunning - but admin poor.”
Hi Vicki,
We apologise for the delay in fulfilling your order and will endeavour to make sure communication is more fluid with regard to lead times in future. Your order was despatched yesterday and the tracking has been sent over to you this morning.
If this is no longer suitable, please contact us on 0141 641 1700 and we can arrange to have the item collected and refunded in full.
Kind Regards,
Lauren
Voyage Customer Service
“I love the Voyage floor cushions but the last one I ordered was meant to be a large circular one but I received a small rectangular one instead which was disappointing.”
Hi there,
Thank you for your feedback. If you can please contact us on 0141 641 1700, we can resolve this for you and get the correct cushion sent to you as long as the cushion you have received remains in its original condition.
Kind Regards,
Lauren
Voyage Customer Service
“I am very pleased with my curtains, I bought ready made and knew I would need to alter them, but we’ll worth it and a very good price. Excellent service as well”
“Ordered material various different ones, when they arrived one rOLL OF 5M OF MATERIAL MISSING FROM THE ORDER 50 POUNDS WORTH, , THIS IS NOT THE FIRST TIME THIS HAS HAPPENED, had to phone up replacement was sent , but disappointing that this keeps happening”
Thank you for your feedback on our service. We are very sorry to hear that you have experienced multiple issues. We greatly appreciate your repeat business and for being a returning customer.
We have passed on your feedback to our warehouse team to ensure that these types of errors are not made again.
Kind Regards,
Lauren
Voyage Team
