Hi Heather,
Thanks for taking the time to leave us a review. I am sorry to hear that you are unhappy with your Vase. If you could possibly send us some images of the Vase I will ensure this is looked into as a matter of urgency. Our email address is voyageoutlet@voyfab.co.uk or you can contact us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Team
“I'm really happy with the quality of the fabrics. However, if you could write a bit more accurate description for the discounted fabrics/cushion panels that would be great help for me to know more about the fabrics before I place the order, i.e. length, width, what made of etc. Now it looks like all the descriptions come out of same template.”
Hi Gina,
Thank you for your review and for your valued feedback. We will certainly look to improve our listings in any way that will help our customers and this feedback will be taken on board.
We are pleased to hear you are happy with the fabrics and the quality.
If there is anything more we can do to assist you please feel free to contact us at voyageoutlet@voyfab.co.uk
Kind regards,
Customer Service Team
Voyage Outlet
Hi Jill,
You're right, there is lots to love! Thank you for taking the time to leave us a 5 star review!
Kind regards
Natasha
Voyage Customer Service Team
“I have iordered 6 or 7 times now and nit one order has been right. Always some thing missing or wrong item sent.
Once sorted I am always over the moon with the product. But getting it right seems to be a major problem. Last order I didn't receive my Highland cow fabric but got something else instead ...couldn't be bothered to sort as it is embarrassing and feel like they will thing I pulling a fast one. Such a shame.
Never any details on when it will arrive either.”
Hi,
Thank you for your feedback on our service. We are very sorry to hear that you have experienced multiple issues and we will look into resolving this urgently. We greatly appreciate your repeat business and for being a returning customer so we will be in touch with you to resolve any outstanding issues.
We are pleased to hear that you are happy with the products and quality and we have passed on your feedback to our warehouse team to ensure that these types of errors are not made again.
If there is anything else we can do to assist you please contact us at voyageoutlet@voyfab.co.uk
Kind regards,
Customer Service Team
Voyage Outlet
“I was given an Organiser as a present and I really like it - it's the sort of thing I've always wanted and I use it a lot. I bought two more items, one organiser and one plain writing-book, to give to other people for presents. They are nice products, interesting and tasteful, and very useful as well. Attractive for gifts.”
Hi Kate
Thank you for taking the time to leave us a review. I'm glad you liked your organiser gift so much you came
back to us for more products!
Kind regards
Natasha
Voyage Customer Service Team
“I was very disappointed with Voyage outlet. The throw that I ordered was not did not go with the blinds that I had of the same pattern. The description didn't mention that it had a pale brown lining. It was an expensive mistake in carriage costs.I won't be ordering from Voyage outlet again.”
Hi Christine,
Thank you for your feedback. We are sorry to hear that you experienced an issue and some inconvenience with your order. Our website team have been taking all customer feedback on board and will aim to detail clear product descriptions and notices for each item to avoid this in the future. While we understand you wanted this to match exactly, the two items were from different ranges and were not the exact same in design, although quite similar. We have taken your valued feedback on board and will be adding clearer notices to our product pages so that our customers do not have to experience any confusion or potential return costs.
If there is anything more we can do to assist you please contact us at voyageoutlet@voyfab.co.uk
Kind regards,
Customer Service Team
Voyage Outlet
