“Goods are of good quality & delivery is usually quite quick . Only gave three stars as it takes an age to get a refund if you need to return anything . It took me over a month to get my money back on some curtains I sent back .”
“Ordered two cushions and was disappointed with the material on the back, didnt match at all, then had to pay £18 to return
Would not use this company again
Lynn McShane”
Dear Lynn,
Thank you for taking the time to leave a review. I am sorry to hear you were unhappy with your purchase. As per our Terms and conditions, we do state that we do not offer a free returns service. However, we take on board your comments regarding the lack of images of the back of the cushions and will look into adding additional images in the future.
Kind Regards,
Lauren
Voyage Team
“Excellent products as always and at a good price too. The delivery service was very timely and my item was exactly as expected - even better if I'm honest and very well packaged. I love this site”
“Ordered two items and first part arrived quickly and all good. Second item was a few weeks and then sent wrong item, returned item and informed them of mistake and then sent wrong item again.”
Dear Wendy,
Thank you so much for taking the time to speak to me this morning. I am sorry that you have experienced several issues with your order. This was due to a labelling issue in our warehouse which has now been resolved so thank you for bringing this to our attention.
I hope that the token gesture offered goes some way to apologise for the problems that you have experienced and if I can do anything else to help, please let me know.
Kind Regards,
Lauren
Voyage Team
“My lampshades are beautiful, I love all voyage fabrics they have a peaceful look to them and capture nature really well. I could spend a fortune, if I had it, on all their stuff.”
