“Bit of confusion over first order and free gift. Code for free gift never arrived, so contacted customer services who were very nice and promised to put gift on with the order. One box arrived designated 1/1 with onlty half the order. Second bow arrived two days later with other half but still no gift. Customer services again very nice and posted out separately. Next time I ordered and paid full delivery fee, it was sent DPD but instead of arriving at my house, it was delivered to a pick up point ten miles away, so I had to drive to fetch it.
Products are good but delivery leaves a lot to be desired.”
Dear Karen,
Thank you for the above feedback. I can see that the free gift was dispatched to you but was lost in transit so we sent another one out to you. We will take up your delivery issues with our DPD manager.
Kind Regards,
Lauren
Voyage Outlet
“I have bought 2 different fabrics for curtains and am delighted with both. The colours were exactly as depicted on line. My next item was a lamp which my whole family love.”
“Had an issues with a lamp base not arriving. It took a few emails before rectified. Not sure whether it was a delivery company issue.
But customer services were good and I received the second missing item.”
