“I was very impressed by the quality of the goods on arrival. Very impressed b6 the efficiency of the ordering, the delivery updates, the delivery itself..... Thankyou. You are highly recommended.”
“Purchased an ‘ex display’ chair with a significant saving on the usual price. Delivered well packaged and in good time and it’s perfect.
Beautiful pattern on the fabric and excellent quality overall.”
Dear Danies,
Thank you for taking the time to give us feedback.
I have looked into your order and can see that there was some confusion with the lead time for delivery. We had advised that delivery would be 4-6 weeks from your order date. You then made contact with us to enquire when delivery would be. We advised of the above lead time which you stated you were unaware of. After various emails and telephone calls, we were able to expedite your order and get it to you within 3 weeks. However, you then decided to cancel the order. Unfortunately at the time of cancellation, the chair had already been dispatched to our carrier so we could not issue refund until the chairs arrived back in our warehouse.
I can confirm that your refund has been issued to you on the 6th of December and should be back on your original method of payment.
If you would like to discuss this further, please feel free to contact us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Customer Service Team
“Arrived sooner than expected. What a delight! The mugs are a good size and keep your drink hotter for longer. Lovely designs on all 4. The cushions are gorgeous and fantastic value for money when you see the quality. I will be buying more of both!”
“Very pleased with purchase, been looking for weeks for something to fit into newly decorated living room. It looked amazing on web site and did not disappoint. Well made frame on print, well packaged. Very fast delivery and easy to use website.”
Dear Customer,
Thank you for feedback. We do include care instructions on the label of all our products. However we will endeavor to make these more visible going forward.
Kind Regards,
Lauren
Voyage Customer Service
