“Items received appeared to be of good quality - but we're not accurately described on the website. Had they been fully and accurately described we would not have ordered them at all - as they were not what we wanted. This was apparent as soon as we looked at the cushions - I telephoned Voyage immediately and they arranged the collection and return of the cushions. It has taken 3 weeks (and a telephone reminder) to receive a refund for these returned goods. The refund has only been made by Voyage for the cost of the cushions - I have requested Voyage to make a refund is made to cover the substantial unnecessary postage costs. As previously stated we never would have incurred these costs had the descriptions on the website been accurate - as we would never have made the order!”
Dear Customer,
Thank you for taking the time to leave a review of your order.
I can see that you chose to return this as you felt the cushions that you ordered looked different. We issued you with a refund for full cost of the order including the carriage.
As is described on on all products on our site, Product images are shown for illustration purposes only and may vary slightly due to product enhancement and the screen settings of the device being used.
I hope this answers any questions you still have regarding your order and refund amount. However, if you would like to discuss this further, please call us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Customer Service
“Absolutely love my lamps.
It would be good if there was more communication regarding delivery.
I felt the delivery time was too long. I wrote twice and never received a response.
The lamps just 41/2 weeks later.”
“I have made several purchases from this company and am over the moon with every one! Beautiful quality, great range and quick delivery and well packaged, will be back.”
“I had some Voyage Maison Cushions that were getting past their sell-by date & your Outlet website popped up on Facebook. Curtains weren't part of the plan but, when I saw these Azima Indigo abstract ones I went for them to update my lounge. Easy to order & very quick delivery. Good quality & lovely design. As they were extra long I made cushions with the fabric that I cut off, one very happy customer.”
“Beautiful curtains as always with voyage the quality is in a class of its own and the designers who are behind Voyage certainly know their job
Thank you”
“The cushions are gorgeous, just what I wanted and the quality is brilliant, will differently be ordering from you again, They arrived sooner than expected, thank you.”
“Extremely high delivery cost and I had to pay for returns. I returned an item and three weeks after they had received it back they were still no refund I kept phoning. I was simply told they are running late on refund. This is not OK!! Prices can’t be trusted they fluctuate every day. Products were good but these issues put me off.”
Dear Caroline,
Thank you for your feedback. Unfortunately we have not received any items back from this orders so we are therefore unable to issue a refund. I have tried to call you to discuss this further and see if I can help resolve this for you. Alternatively, please call us on 0141 641 1700 and we will be happy to help.
Kind Regards,
Lauren
Voyage Team
