“Ordered sample paper and when it came a quarter of it was blank, obviously the end of the roll. It was morning chorus so I assumed there would be a bird on the paper. At £1.50 a sample I expect to have the whole piece covered in wallpaper not 3/4 of it.
It has made me doubt whether or not to purchase it now.
Regards
Louise and Graham Fuller”
Dear Customer,
Thank you for taking the time to leave us the below feedback.
I apologise that you have recieved an incorrect sample and have popped another one in the post for you today. I have also issued a refund for the sample and hope that this doesn't deter you from ordering from us in the future.
Kind Regards,
Lauren
“Purchased two Luna Grass Belatrix cushions, they are absolutely beautiful I am very pleased with them and they arrived very quickly. But I would like to ask why the same cushion in heather has gone up in price as I was going to buy it for a friends birthday gift?”
“I have purchased quite a number of items from the Voyage Outlet shop over the last six months including four stone framed pictures, a footstool and a throw. They are all of excellent quality and there have been no issues with delivery. I recommend this site highly!”
“I buy a variety of voyage products quite often. The items are always excellent quality, very reasonably priced and delivery and packaging always efficient and well protected”
Dear Belinda,
I am sorry to you are unhappy with your purchase. I have given you a call today (17/01/23) to speak to you regarding this. Can you please call us on 0141 641 1700 to discuss further.
Kind Regards,
Lauren
Voyage Outlet Customer Service Team
“Placed an order for 3 cushions on 9 December. Received DPD Trivial Pursuit game instead. Replacement cushions ‘sent’ on 18 December. Enquired after their whereabouts on 23 December and again 3 times in January. Was told on 4 January they had been received back in warehouse, but we’re being sent out again that day. One week later, enquired again, and was told they were being sent out that day-12 January. Enquiring about delivery date on 16 January was told they had not had these cushions in stock, yet they had taken the money and repeatedly told me they were en route. A sorry tale.”
“The products are beautiful but the administration is quite poor. I only ordered cushion panels. 1st order that came wasn't as described. 2nd delivery wasn't our order and they still haven't responded to email sent before Xmas. Just received a 3 rd delivery and it's still not as described or pictured. All of these deliveries were sent with a ridiculous amount of plastic packaging. !!”
Dear Pamela,
Thank you for taking the time to leave us a review. I apologize that you have experienced issues with your order. I can see that you emailed on the 22nd of December which was the day we closed for Christmas. This will be why you did not receive a response until the 4th of January on our reopening. Looking through your correspondence, It does appear that all issues have now been resolved. However if there is anything further i can help with, please call us on 0141 641 1700. We are happy to help in any way we can.
Kind Regards
Lauren
Voyage Customer Service
Dear Denis,
Thank you for taking the time to leave a review.
Deliveries to Ireland are taking longer than normal to Ireland at present. This is why we have increased our delivery lead time in our Terms and conditions section of our website. I have included the link for your perusal, (https://www.voyageoutlet.com/pages/ireland-shipping-return-terms-policy)
I have just had an update from the carrier and they have ensured me that your order will be with you by Friday 13th of January. If you would like to discuss this further, please call us on 0141 641 1700 and we will help in any way we can.
Kind Regards,
Lauren
Voyage Customer Service
“Have recently discovered Voyage Outlet and have been very impressed. Many beautiful things priced incredibly reasonably in the sale. It took me ages to choose which lovely cushions to buy for my sister. Delivery rather pricy but was efficient and fast, especially considering all the strike action going on all around before Christmas.”
