“Have used voyage twice and on both occasions had to ring customer services to chase my order. The second order they sent the wrong product and following phone calls , emails they agreed to a refund and replacement . I waited a further two weeks and was told that they had tried to deliver my fabric on three occasions. I did not receive any notification of this . I am still waiting for my replacement and will not order anything from voyage again.”
Dear Teresa,
Thank you for leaving the above feedback.
We have spoken several times regarding your order.
Due to an issue with the description on our website, you were sent the incorrect items. We issued a full refund to you and agreed for you to keep what you have for free as well as picking another fabric panel to be sent to you free of charge as a gesture of apology.
Unfortunately the delivery driver had made multiple attempts to deliver your free of charge panels but these were unsuccessful ( we have also sent you copies of the tracking detail) After the third attempt to deliver was unsuccessful we had to wait for the goods to be sent back to us before we could re-despatch to you.
If you would like to discuss this further, please call us on 0141 641 1700. I have also attempted to call you today 06/03/23 to try and get this resolved.
Kind Regards,
Lauren
Voyage Customer Service
“Excellent products, communication and service. The only gripe is the multiple postage charges for different elements of the order,can add up to quite a total.”
“Not received my order yet. So can't comment on the goods but waiting weeks for delivery have contacted Voyage Outlet who tell me product is in production?? This is supposedly an Outlet?”
“Would have been 5 but still waiting for a replacement Wimborne duvet set. The first one developed splits in the fabric after 2 washes and I mended the splits. I requested a replacement with photos of the damage and we agreed on the style and size. However, I am still awaiting the new set several weeks later.”
“I have been waiting since September for the Keble bench and found out yesterday after I chased via email then phone that it won’t arrive till end Feb from the manufacturer at least. I have asked for refund which I was told I had to send an email for and not has confirmation or acknowledgement. I assume you are short staffed but I am very dissatisfied”
Dear Rachel,
Please accept our apologies once again for the delay with your Keble Bench. You had asked for a refund on 02/02/23 and the refund was issued on the 03/02/23.
Unfortunately, due to a supplier delay, your delivery had been postponed further and was now not expected to be with you until the beginning of March. We appreciate that this must have been frustrating for you as the date had moved several times. Occasionally, suppliers will delay deliveries but we do try and keep our customers up to date as much as possible.
If you would like to discuss this further, please contact us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Customer Service
“The Lucius hand blown glass vase is even more stunning in real life, especially when sunlight hits it ! Really very happy with it.
And it was packaged extremely well too, thank you.”
“The cushion I bought is gorgeous and perfect. The highland cow 🐮 is more gorgeous and even more perfect than the cushion. I admit I wouldn’t have been able to afford the full price of the cow but he’s here now and we ❤️ him. Perfect service and would highly recommend Voyage Outlet. Thank you.”
Dear Alice,
I am sorry to hear that you are unhappy with your order. Unfortunately we have had no correspondence from you regarding your order so we were unaware of any issues. We have tried call to see if there is anything that we can help with but have had no response. Can you please call us on 0141 641 1700 and we will do all we can to help?
Kind Regards,
Lauren
Voyage Team
