“This was my 3rd order, first two were refunded as fabric was out of stock or part of the order was out of stock, despite website showing lots in stock. Had to chase the first order - no updates. Descriptions are unclear. I ordered pom-pom trim, actual pom-poms are huge - description was unclear - so it was pot luck. Whoever is writing the website - make it clearer and you need better communication support, this lets you down. The actual product quality is good.”
Dear Customer,
Thank you for your feedback. We are currently adding more in-depth descriptions which will include width, depth and height to all items on our site. This should hopefully give better guidance for future orders.
I am sorry that your orders have been cancelled previously without notification, however, I had a look at your account and could only see one order. I have tried to give you a call but was unable to leave a message. Would it be possible to give us a call to discuss this so we can try to resolve what has gone wrong? Our number is 0141 641 1700. We endeavour to keep our customers updated at all stages of the order process and apologise that we have fallen short on this occasion.
Kind Regards,
Voyage Team
Good Morning Kay
Thank you for taking the time to leave us a review. We have tried to give you a call regarding your review as we are not sure which item you are referring. We would love to get this resolved for you so please call us 0141 641 1700 Alternatively, please send us an email with a photograph of the issue to voyageoutlet@voyfab.co.uk
Kind Regards,
Voyage Team
“The product is lovely - but to charge £40 delivery to Northern Ireland is extortionate! I had the picture delivered to a friend in England, who then posted it on to me for £6! If she can do this, surely some bright spark in dispatch could also manage it?”
“Incorrect rug size received despite being advertised online. The contact to inform you was very efficient and Andria arranged for collection, which was for the next day. Unfortunately the delay in being reimbursed is expected to take some time and as I can’t afford to buy a replacement until then,feel disappointed with the transaction.”
Dear Elizabeth
Thank you for your feedback.
We always check our parcels before dispatch, however, it seems that there has been a mistake made on this occasion. Please accept our apologies for the error.
Your refund was issued on 27/06/22 and this should show back on your original method of payment within 3-5 working days.
We are very sorry for any inconvenience this has caused you.
Kind Regards,
Voyage Team
Dear Customer
Thank you for your feedback.
We advise all customers to check for any damages or anything you are unhappy with when delivered, and to then contact us so that we can resolve any issues as quickly as possible. Unfortunately, on this occasion, we have not been made aware of the fault until you posted this review.
If you would like to discuss this further, please call us on 0141 641 1700.
Kind Regards,
Voyage Team
“Excellent products, prices and fast delivery! I’m a regular customer who is always delighted with the products and service! Very highly recommended *****”
“Although part of my delivery didn’t arrive on the due date it was soon put right and I can’t fault the customer service I received. My email was answered within minutes. Andria arranged for another Morning Chorus foot stool to be sent and it arrived within a few days. The foot stools were so wonderful I ordered two more in different design for another room and they arrived without any delivery issues and are just as gorgeous. Voyage products are timeless and beautiful and are more than just a functional item of furniture, they add class and interest to a room and because of their artist created fabrics they will never date. I’ve had voyage Morning Chorus curtains and lamps in my sitting room and kitchen for 5 years and I still love looking at the birds and flowers depicted in the design. I can fully recommend the Voyage Maison outlet to anyone looking to create a beautiful home without breaking the bank!”
“Bought a lot of items including fabric panels. The panels were cut too short (within the black guidelines cutting off corners and sides) emailed for exchange and was asked for photos which I emailed by return. NO RESPONSE. Rang & left messages as no one picked up. AGAIN NO RESPONSE. Come on Voyage! Sort this out - I’ve spent hundreds of £££ with you.”
Good Afternoon Claire,
Thank you for taking the time to leave us a review and for taking my call.
As discussed on the phone, unfortunately, we never received the images from you so we could not proceed with your claim. However, upon receiving your images this afternoon, we are getting your cushion panel reprinted today and will get these to you by Thursday at the latest.
Please accept my apologies once again for the delay in resolving this issue and please don't hesitate to contact us again if you need assistance with anything at all.
Kind Regards,
Voyage Team
