“I have had some fab items from your outlet and will purchase more in the future looking forward to new additions to your store. Would recommend a look.x”
“Lovely cushion and vase. Colourful vase more mauve than the pink shown on the website but it was nice enough so decided to keep it. Delivery was very fast.”
“I'm really happy with the quality of the fabrics. However, if you could write a bit more accurate description for the discounted fabrics/cushion panels that would be great help for me to know more about the fabrics before I place the order, i.e. length, width, what made of etc. Now it looks like all the descriptions come out of same template.”
Hi Gina,
Thank you for your review and for your valued feedback. We will certainly look to improve our listings in any way that will help our customers and this feedback will be taken on board.
We are pleased to hear you are happy with the fabrics and the quality.
If there is anything more we can do to assist you please feel free to contact us at voyageoutlet@voyfab.co.uk
Kind regards,
Customer Service Team
Voyage Outlet
“I was given an Organiser as a present and I really like it - it's the sort of thing I've always wanted and I use it a lot. I bought two more items, one organiser and one plain writing-book, to give to other people for presents. They are nice products, interesting and tasteful, and very useful as well. Attractive for gifts.”
Hi Kate
Thank you for taking the time to leave us a review. I'm glad you liked your organiser gift so much you came
back to us for more products!
Kind regards
Natasha
Voyage Customer Service Team
“Absolutely love VOYAGE products.
Wish you had an outlet shop to view items...especially when purchasing chairs and furniture.
Find the postage expensive - it ha spit me off buying items in the past.
Difficult returning items too.”
“Lovely products but slow to process refunds - although still within stipulated timeframes if an item is received by them then it could be processed more quickly than it is”
Hello
Thank you for your kind review, and for your feedback on our refunds process, we are currently upgrading our returns process which should make this much easier and faster for our customers
kind regards
Natasha
Voyage Maison Customer Service
“Initial two orders were accepted but one item then unexpectedly cancelled - presumably not in stock but otherwise communication was very good. The only comment was that the packaging seemed a little excessive - a smallish picture arrived double wrapped in one box and then in another huge box - it kept it well secure but a little OTT in this day and age! BUT - the clearance basket is very good value and I will certainly purchase again.”
“I have a broken zip on one cover but the lovely lot at Customer services are dealing with it . If I get satisfaction I’ll be very happy as the chair and delivery has been perfect .”
Hello Rebecca,
Thank you for taking the time to leave us a review. I am sorry to hear about the broken zip on your chair cover, I'm glad to see our customer service team were on the ball are sorting it out for you. Perhaps you could update your review to let us know if you are happy with your resolution
Kind regards
Natasha
Voyage Customer Service Team
