“Ordered 3 pendant lampshades, and all were beautiful. Unfortunately, they were all delivered at different times. Almost all the packaging was recyclable. Thanks”
Hi Nicola,
Thank you for leaving us a 5 ⭐ review! Lovely to see you are happy with your products and service
kind regards
Natasha
Voyage Maison Customer Service
“Lovely products but slow to process refunds - although still within stipulated timeframes if an item is received by them then it could be processed more quickly than it is”
Hello
Thank you for your kind review, and for your feedback on our refunds process, we are currently upgrading our returns process which should make this much easier and faster for our customers
kind regards
Natasha
Voyage Maison Customer Service
“I love all the products I’ve purchased in the last couple of years . The quality is fabulous I have several pieces from the Fox and hare collection and now pieces from the collector range . I’ve had several lanterns from the starlight range which are great for lights and plants . The fabric and trimmings are good too . Ordering is super easy and delivery always prompt. Overall 10/10 . Sue Co Durham”
Hi Sue,
What a wonderful collection of Voyage products you have! Thank you for sharing such lovely feedback with us, I love the idea of using the lanterns for plants.
Hopefully, we will be seeing more orders being shipped out to you
Kind regards
Natasha
Voyage Customer Service Team
Hi Shona,
Thank you for taking the time to leave us a review and give us 5 stars!! We love seeing our products in our customers homes, thank you for sending us an image
Kind regards
Natasha
Voyage Customer Service Team
“I’ve ordered on two separate occasions. The second time it was obvious Voyage Outlet has worked hard to improve its customer service communication. The goods I ordered both times were unique and beautiful, extremely well packaged and delivered on time. I will continue to be a customer and am very happy to recommend to others.”
Hello Jacqueline,
We are so happy to see you would recommend us to others and very pleased to see your customer service experience has improved. Looking forward to seeing more orders coming in from you soon 😊
kind regards
Natasha
Voyage Maison Customer Service
“I have bought a number of items from Voyage Outlet and the product quality never disappoints. A contemporary look can be created or, as in my case, a classic country look. The products are so versatile and won't look outdated. The orders have always been delivered on time and very well packed. I can highly recommend using Voyage Outlet!”
Hi Linda
Thank you so much for leaving us a kind review and a 5-star rating! We agree our products are versatile and can be used in so many lovely ways especially to make a classic country look.
kind regards
Natasha
Voyage Maison Customer Service
Hello Eleanor,
Thank you for taking time to leave us a review, the curtains you have ordered have taken a bit longer than usual to get to you. They were despatched yesterday (1st June) so should be with you shortly. As these curtains are printed in house and then made by curtain makers in the UK sometimes the manufacturing process can take a little longer. We are really sorry about the delay, we hope when your curtains arrive they will adorn your windows beautifully! Please do not hesitate to get in touch if you have any other queries.
Hope you have an amazing bank holiday weekend.
Kind regards
Natasha
Voyage Customer Service Team
