“Items were good quality but unfortunately a bit on the big side in me. But still worth it as the prices were very good for the sale period they had. Delivery was very quick as was the returns and refund of this. Will definitely buy from here again :)”
“My delivery came quick and efficiently much to my delight. However there was an issue with some of the clothing that was ordered. After emailing customers services we got everything sorted on the same day. Would definitely use again. Many thanks to Chris for sorting everything out for me promtly”
“My order was back to Germany because of shipping issues the first time. Sent an email to customer service, where i got quick and good response on where my package was, and how i could follow the shipping process.”
“My purchase came in good time. Unfortunately, the t-shirt did not fit me as it was too long. When I returned the t-shirt it was outside the return period however the supervisor (Niall) was very kind to give me a refund and the customer service was great. Thank you!”
“l had an issue with new pants I recently brought from VQ. back and forth with them in order for the issue to be resolved. Not only did they respond fast, by the second response they gave me two options to choose from to resolve the issue that I thought was very generous of them. They made me feel safe buying their product in the future and I felt valued as a customer. Great Experience!”
“I had to replace one item and this was dealt with promptly and efficiently, their advisor Chelsea kept me informed. My son is happy with the purchase.”
“The item I ordered never arrived, which was very frustrating, but Charlotte in customer service fixed the problem almost immediately. Very happy with the customer service and the companies effort to keep customers happy.”
“Customer service is great, thanks to Chelsea, the customer service manager. Delivery time was a bit on the slow end, 15-20 days (Norway), and finding tracking information was difficult too, as I had to contact VQ Fitness in order to find the correct adresse. Would recommend!”
“They were very polite when communicating. And while it took longer for my stuff to get here this time their customer service got back to me immediately with an estimated delivery date.”
“Great customer service.
I had ordered a pair of tapered sweatpants but upon receiving them I noticed a hole in one of the seams. All it took was a simple email and three days later I received a response from "Chelsea" from customer service reassuring me this wasn't standard of their products. She gave me the option of having a new pair sent to me or the option of receiving a gift card of equivalent value (I didn't even have to go through the trouble of returning the original item either). Overall happy with the experience I received.”
“I had some problems with changing up my order, but after they got back to me they resolved the issues in a timely fashion, thanks Charlotte for helping me”
