“First I had a problem with shipping, but after i send an email to the costumer center, they had apologize for theier fault and send me my order per DHL Express, which is more expenisve as standard shipping. I recommend VQ Fit. The trouser looks really nice! Thank you from Germany!”
“Vanquish's items are great. I already bought the black pants with the grey stripes on each side and i'm in love! The fabric is amazing and there is a good stretch in them too!
The only disclaimer is that the returns are not free, in my case i needed to pay 18$ to get a refund of 25$. It was also a bit tricky to print out the return-sheet, but the products are great and chris provided a good service.”
“Had some communication issues with previous reps but the last one to communicate was very understanding and helpful! Changed my mind big time on customer service!”
“Ok , so i ordered some new awsome outfit , they are awsome but got some difficulties to receive it , was hard to resolve and took times but the support managed to solve the issues .
Thanks to my advisor Charlotte .”
“Nice and cosy clothes! I ordered multiple clothes and most of them fitted perfectly. I exchanged the ones who didn't. This proces was a bit difficult because it took a while before they send something back to me. My exchange got lost and there were problems with administration. As compensation they gave me a 10£ discount on my next order. Very fast response of the helpdesk and after all my exchange arrived to me.”
“I needed help with an exchange so I emailed customer service and got a response within 24hrs! They were very helpful and understanding!
The material is great and super comfy!☺️”
“Fast refund and great service. Had a good communication with Chris from the team who supported me with a good customer Service. Quality of the product was good, but unfortunately you have to pay the delivery costs for the refund yourself.”
“Price is quiet high, but the quality is very good. My latest refund was also supported by a good service and a fast cashback. Unfortunately, the delivery costs for refund must be paid by your own.”
“Finally I got my clothes with a huge delay~~~ thank you for the help, CHARLOTTE, I love the clothes with good Quality but customer service have to improve because my order didn't processed immediately, I feel disappointed during a month. Hope I can have a happy shopping next time .”
“Order was dispatched quickly and the products fit well. Pants broke within a couple of days but got fast and extremely kind customer service from Chris. :) All in all happy”
“J'ai reçu 2 articles qui ne me satisfaisaient pas et le service client a été très réactif et à l'écoute.
Ma demande a été traitée par Charlotte qui a été très patiente et amicale.”
“I didn't give Vanquish fitness 5 stars (however their clothes deserve 5 stars) I had to do a return and after several e-mails and over 3 months I finally got a rep that was able to resolve the issue. I take in exchange students from Europe and they like this brand of workout clothing. I gave them 4 stars because it took so long to get it resolved. Had that happened right away they would have gotten 5 stars. Just make sure you order the right size so you do not have to do a return. I am really happy to finally get the matter resolved. I am happy with the final outcome.”
“My representative was Chelsea, who was very helpful with resolving my issue. I received a pair of joggers for christmas, only worn them a handful amount of times since then. After my last wash and dry, I went to wear them and the left pocket was complete removed out of the stiching and then right pockets stitching was coming loose as well. Thats why I'm giving it 4 out of 5 stars other than that the clothing feels nice, I've a shirt as well that's soft and breathable from Vqfit.”
