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Vulcan Strength Training Systems Reviews

4.8 Rating 3,358 Reviews

95 %

of reviewers recommend Vulcan Strength Training Systems

Company Reviews

Product Reviews

4.8

Based on 3,358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Vulcan Strength Training Systems:

Vulcan Strength Training Systems is US veteran owned company and primary supplier and innovator of high quality strength training equipment. Vulcan Strength Bumper Plates, Olympic Barbells, Kettlebells, Squat Stands, Rigs and Racks are used in Crossfit and Olympic weightlifting gyms all over the world.

Visit Website

Phone:

8779864313

Email:

vulcan@vulcanstrength.com

Location:

655-H Pressley Rd,
655-H Pressley Rd
North Carolina
28217

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Vulcan Strength Training Systems 5 star review on 25th March 2024

Vulcan Strength Training Systems 5 star review on 27th February 2024

Collin Del Balso

Vulcan Strength Training Systems 5 star review on 21st February 2024

Hipolito Garcia

Vulcan Strength Training Systems 5 star review on 12th February 2024

Vulcan Strength Training Systems 5 star review on 29th January 2024

Vulcan Strength Training Systems 5 star review on 29th January 2024

Vulcan Strength Training Systems 5 star review on 19th January 2024

478

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service is extremely sub par. Tried to order something and every time I called they just disconnected me. Have no idea on how good the items are as I don't know. Just my experience with customer service.”

Posted 3 years ago

“This was a birthday present for my son. He loves it!! It does take a little bit of muscle to move when loaded with weight plates but that just completes his workout!!”

Posted 3 years ago

“Unfortunately, I discovered quality issues with every item I ordered: the flat foot power rack is missing a washer and didn't have clear build instructions, the prime adjustable bench had chunks of rubber pinched off from the rubber feet as well as an off-center weld, one of the bumper plates came warped out of the box, the barbell has some kind of chemical mark on it from manufacturing that won't come off, the dip bar has some pieces of metal rattling around inside it, and the weight storage plates had sharp pieces of metal on the posts that sheared off metal from the inside of the bumper plate metal collars. I notified customer service on April 1, and after multiple follow up emails I didn't receive a response until over a month later, on May 4. They have still been slow to respond and they haven't resolved the issues as of the date of this review--June 8. The site promises a 100% satisfaction guarantee on their products and to date they haven't honored it.”

Posted 3 years ago

“One order I received 2 unmatched bumpers that Vulcan refused to fix and my other orders Vulcan canceled after over a week went by with the status checker saying the orders were in an advanced state of processing. Another order I was on the phone for 2 days straight trying to cancel because Vulcan only let's you cancel by phone and they kept hanging up before anyone got on the line.”

Posted 3 years ago

“Its so hard to figure out where to start with Vulcan. I ordered March 19 at the beginning of the lockdown for Coronavirus. I understand that it was a hectic time for garage gym equipment suppliers, but as an owner of my own small business I can't really let everything that happened slide. I ordered two items on March 19. A shipping label was made and I was told it would ship Monday. When it didn't ship Monday I figured it was crazy and would go out in the next days. One week passed, then two. On week three I decided to try to get in touch with them, since they said on their own site and instagram they were experiencing a backlog and order shouldn't take longer than two weeks. I finally got someone on the phone the third day in a row I called and she told me she didn't know anything about my order and that they didn't have an internal tracking system. The internal tracking system is called your feet and your eyes. I've been inside the warehouses of companies that sell weightlifting equipment, they aren't that big. It takes less than 30 seconds to walk across the warehouse and maybe another minute or two of digging, but I was told there is no internal tracking system. I then wrote them at the month mark on Instagram, and was told the same thing. I responded to their boilerplate copy and paste message saying that it shouldn't take longer than two weeks that it had been four and I got no response. Well, I've got good news and bad news. 32 days after I placed my order I got the notice that my package was shipping, but they only had 1 of the 2 items in stock. I was getting a refund for the thing they didn't have a $7 gift card.... I think that might cover the difference in shipping, but I won't be ordering from them again. There is no chance I can find the other item i ordered at this point, so I really appreciate them making it impossible to find with their incompetence. 36 days after I first ordered i received the largest pair of change plates I have ever seen. This is a business that can't communicate, continues to take orders when they aren't shipping out what they have already sold, doesn't keep any track of their inventory, and possibly sells items out from under customers who have already ordered because they are so disorganized. All I can say is use a company that hires people who say things other than "We don't have an internal tracking system" and cares about taking care of their customers.”

Posted 4 years ago

“Still haven't received all items from my order, which was placed on Black Friday. It's been nearly 3 months, and Vulcan customer support claims they have no idea when the rest of my order will be available. Poor customer service all around.”

Posted 4 years ago

“We got these wall balls a month ago. One of the 16# has already broke open.”

Posted 4 years ago

“Poor customer service. Items arrived late and some didn't arrive at all. Experience was Meh AF!”

Posted 5 years ago

Hi Neil, We are sorry we were unable to make you happy with the purchase. Please let us know how we can improve. Thanks

Posted 5 years ago

“It has been 5 weeks since I ordered and I still don’t have anything. I have had to reach out to them twice to get any status or update. One part is apparently out of stock and will not be back in stock for several more weeks. They have responded quickly to my emails, but I wish their communication had been more proactive than reactive. Very dissapointed so far and wish we would have gone with our second choice. That opinion might change if we ever get our stuff... but definitely not a good first impression as a company.”

Posted 5 years ago

“I canceled my order as a mistake within 12 hours and no one acknowledged it. I further emailed 4 times and called multiple times and the order still went out. I would like to give small companies my business but my situation is an advertisement for amazon.”

Posted 6 years ago

Sorry we shipped so fast! Our apologies!

Posted 6 years ago

“Receivers 2 incorrect shipping confirmations and then you shipped to the wrong address. Still have not received product. Would not order from you again.”

Posted 6 years ago

Hi Arly, Sorry for the mishap with the incorrect shipping address. The address was corrected and the tracking number was sent to you via email. Please et us know if we can asist further.

Posted 6 years ago

“Great t!! So glad that it is a tri-blend shirt. Ill be ordering more!”

Posted 8 years ago

Thanks for the review. It is just 1 star though. Possibly mobile compatibility. Can you please re submit. Thanks again!

Posted 7 years ago

“speedy delivery and look great. thank”

Posted 8 years ago

Josh! You gave us only 1 star.

Posted 7 years ago

“I love love my new home gym. The entire experience was professionally handled and the quality of the product as well as the expertise of Cyrus was priceless. THANK YOU! Deni”

Posted 8 years ago

“Do not expect the weight variance to be "within 25 grams". When I requested a replacement for a bumper 2 1/2 times this amount underweight I was informed "we cannot guarantee the weight variance on the econ color bumpers". I verified the weight independently with UPS scales. I was offered a full refund, if I returned the plates.”

Posted 8 years ago

Dean, You wanted a discount and we do not offer discounts on a product that you yourself described as defective. We refunded your money and we still have not received the plate back.

Posted 7 years ago

“Great plates. Sturdy and durable. Well worth the money. Vulcans service and promptness is impressive. Il be purchasing from them soon”

Posted 8 years ago

“Great plates. Sturdy and durable. Well worth the money. Vulcans service and promptness is impressive. Il be purchasing from them soon”

Posted 8 years ago

“Love my new Vulcan Gym - couldn't ask for a better product!”

Posted 8 years ago

Thanks Deni! But you only gave us one star!

Posted 7 years ago

“Priced right, top quality, these collars are fantastic.”

Posted 8 years ago

Hi Christopher. Thanks for the review. We are confused by your rating. You seem to state very high satisfaction but your review is 1 star.

Posted 7 years ago

“Priced right, top quality, these collars are fantastic.”

Posted 8 years ago

Hi Christopher. Thanks for the review. We are confused by your rating. You seem to state very high satisfaction but your review is 1 star.

Posted 7 years ago

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Vulcan Strength Training Systems is rated 4.8 based on 3,358 reviews