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Vulcan Strength Training Systems Reviews

4.8 Rating 3,358 Reviews

95 %

of reviewers recommend Vulcan Strength Training Systems

Company Reviews

Product Reviews

4.8

Based on 3,358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Vulcan Strength Training Systems:

Vulcan Strength Training Systems is US veteran owned company and primary supplier and innovator of high quality strength training equipment. Vulcan Strength Bumper Plates, Olympic Barbells, Kettlebells, Squat Stands, Rigs and Racks are used in Crossfit and Olympic weightlifting gyms all over the world.

Visit Website

Phone:

8779864313

Email:

vulcan@vulcanstrength.com

Location:

655-H Pressley Rd,
655-H Pressley Rd
North Carolina
28217

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Vulcan Strength Training Systems 5 star review on 25th March 2024

Vulcan Strength Training Systems 5 star review on 27th February 2024

Collin Del Balso

Vulcan Strength Training Systems 5 star review on 21st February 2024

Hipolito Garcia

Vulcan Strength Training Systems 5 star review on 12th February 2024

Vulcan Strength Training Systems 5 star review on 29th January 2024

Vulcan Strength Training Systems 5 star review on 29th January 2024

Vulcan Strength Training Systems 5 star review on 19th January 2024

478

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an order coming at some point and I can’t reach customer service to add a lift to the delivery. I ended up doing it through FedEx myself. I also noticed the documentation doesn’t match in liability emails (one says a lift gate is $45 and the other $65). I called the 877-986-4313 number and got hung up on within 1 minute 3 times. It sure seems like this company doesn’t care about their customers. Maybe they’ll care if I leave a bad review.”

Posted 3 years ago

“Disappointed”

Posted 3 years ago

“Never respond to emails. Nothing in stock. Website constantly crashing. Poor customer service.”

Posted 3 years ago

Hi Robert, Our apologies for any inconvenience. It seems that you purchased during the onset of the Covid pandemic which was a very hectic time. Please let us know if we can assist in any way.

Posted 3 years ago

“I ordered a pair of black bumper plates from Vulcan; they were the first purchase of my home gym, yet the last to arrive. The time it took to arrive was outside the range they specified, yet customer service argued with me over it. Even more disappointing was the fact that the plates were scuffed and scratched when they arrived. I didn’t even want to deal with this company anymore, so I got rid of them right away instead of needing to pay a ridiculous $20 restocking fee for a return. I would give 0 stars if possible. I should have known from looking at their site that Vulcan is a third tier company and lacking in every aspect of its industry. Neither their products nor their customer service are of the quality they need to be at. I will never make the mistake of doing business with Vulcan again.”

Posted 3 years ago

Hi Benny, Thanks for your comments. Your order was shipped within the specified time on our website. 1-10 business days. The order was placed on Nov 2nd and was shipped on Nov 6th. We apologize if there is any misunderstanding. We do not guarantee or estimate any delivery dates by the shipping carriers that perform the shipping and delivery service. You can see this information in the FAQ's on our site as well as your order confirmation. Rest assured Vulcan Bumper Plates are a proven top-tier product that will offer you many years of service without fail. Please do not hesitate to contact us if you have any issues with your product as they are covered under a 36-month performance warranty.

Posted 3 years ago

“Tried reaching out to Vulcan to help with my shipment that was diverted and presently do not have a deliver date but only received generic responses then they closed the case. Vulcan was very quick to charge my credit card but has no desire to help me get the product that was purchased.”

Posted 3 years ago

“Ordered the Vulcan Ox Bar, an open trap bar. The Ox Bar arrived in terrible condition. 1. The packaging is minimal. The sleeves were not tied down so they banged into the frame during transit causing nicks and scratches to both frame and sleeves. 2. The frame has metal filings inside and I'm unable to shake it out. The entire thing rattles like a macarena when lifting. 3. Both fat grip handles have substantial rust on them. 4. One of two skinny grip handles is loose with a lot of play when lifting. I tried tightening with two allens but the handle length is too short and the bolt hole is too large for the hex bolt. There was NO quality control for this product. On Vulcan's website, they say, "If an item is received damaged, please contact Customer Support. All items that leave our warehouse are thoroughly inspected and well packaged." The item was NOT thoroughly inspected and well packaged. Besides the obvious manufacturing defects, the packaging is terrible. Reached out to Vulcan... the response time has been lengthy and ultimately, they're unable to fix the problem. I understand they don't have spare parts for the Ox bar. They're asking me to return the bar, which is a PITA as I'll have to purchase a shipping box since the original packaging was so badly damaged during transit. Very frustrating experience especially given the cost of the bar. Might as well have ordered the Eleiko Oppen trap bar and pay extra for the assurance of quality and customer service.”

Posted 3 years ago

“Ordered the Vulcan Ox Bar, an open trap bar. The Ox Bar arrived in terrible condition. 1. The packaging is minimal. The sleeves were not tied down so they banged into the frame during transit causing nicks and scratches to both frame and sleeves. 2. The frame has metal filings inside and I'm unable to shake it out. The entire thing rattles like a macarena when lifting. 3. Both fat grip handles have substantial rust on them. 4. One of two skinny grip handles is loose with a lot of play when lifting. I tried tightening with two allens but the handle length is too short and the bolt hole is too large for the hex bolt. There was NO quality control for this product. On Vulcan's website, they say, "If an item is received damaged, please contact Customer Support. All items that leave our warehouse are thoroughly inspected and well packaged." The item was NOT thoroughly inspected and well packaged. Besides the obvious manufacturing defects, the packaging is terrible. Reached out to Vulcan... the response time has been lengthy and ultimately, they're unable to fix the problem. I understand they don't have spare parts for the Ox bar. They're asking me to return the bar, which is a PITA as I'll have to purchase a shipping box since the original packaging was so badly damaged during transit. Very frustrating experience especially given the cost of the bar. Might as well have ordered the Eleiko Oppen trap bar and pay extra for the assurance of quality and customer service.”

Posted 3 years ago

“My order was returned to Vulcan at their request before it arrived. I’ve received no explanation as to why this happened or if my order will be fulfilled”

Posted 3 years ago

Thank you for your review, however, we are not able to resolve shipping issues via the reviews portal. If you have not received your items or the tracking information, please submit a case through our website or use the link in your order confirmation to submit a case. Thank you.

Posted 3 years ago

“Arrived bent. One wheel does not touch a level floor. I sent an email to Vulcan and never received a response. Bad quality control.”

Posted 3 years ago

“Rower showed up when it was supposed to and everything looks great but the holes in the two parts of the frame don't line up. The pull pin that keeps the frame together cannot be inserted so the rower is completely unusable. I guess it's possible I'm somehow looking at this thing wrong but I don't think so. Tried finding an assembly tutorial on youtube to double check but couldn't find one. Is there some trick to that part of the assembly? Called the number and was disconnected within seconds of being in cue on 2 of the 3 extensions and after being in queue for 1 hour on the third. Wish I had a rower I could use to get this frustration out hahaha. Yeah not actually funny.”

Posted 3 years ago

Thanks, Andrew. You will need to make sure the machine is in the position as shown on page 8 and insert the pin. Let us know if you need more help.

Posted 3 years ago

“Terrible customer service. I used their message system to make sure their multi grip pull up bar would fit my Vulcan rack and they told me it would. Turns out it did not fit and when I message them again they told me it was not compatible. They would not pay for the return shipping. I used to be a big fan, but now I will never shop there again or recommend them to any friends.”

Posted 3 years ago

Hello Tom Goulet, Thank you for your review. We have spoken with you about this issue previously. We requested that you send us any communication that you received. The attachment you purchased, the MultiGrip Pull-Up Bar for Flat Foot Base Power Rack, will not fit the power rack you bought, the Power Rack - Slim Fit. We have no record of any communication stating anything contrary to what is on the website. We are sorry if you ordered this product mistakenly. Please let us know if we can help in the future. We value your feedback and your support.

Posted 3 years ago

“I believe you shut your company down. The service i was provided was terrible and I will never order from you again. Hopefully you fire people who disrespect your customers on the phone.”

Posted 3 years ago

“My order was cancelled and I did not receive product even though it was in stock at the time”

Posted 3 years ago

“Bait and switch. Plates were advertised as unbranded but a mismatched set of plates was sent with 1 that was branded and the other not. Vulcan ignored every attempt to get a correction. Lying, stealing company.”

Posted 3 years ago

“It's sad that as a veteran owned commercial business owner that in todays climate that you wouldn't take pre-orders and basically told me to get in line. Commercial clients will be around a lot longer than individual home-gym clients.”

Posted 3 years ago

“Ordered 6 pairs of 45lb cast iron plates as well as a pair of 25, 2 pairs of 10s, and a pair of 5s. Turns out the 45s were sold out but no one contacted us to let us know. We were sent the 25s, 10s, and 5s. When we called about the 45s, we were told they are sold out. On the website it says if the products were not in stock, someone would contact us so we could make changes, instead they just sent us less than half our order. Now we currently don’t have any 45s but just change plates. I called many times to find out what was going on and it took over 2 weeks to even get the change plates sent. If someone had contacted us to tell us the 45s were out, we would’ve just canceled the order instead if just getting the change plates. They are pretty much useless without 45s. Terrible experience overall.”

Posted 3 years ago

“Ehhhhhhhhhhhhh”

Posted 3 years ago

“Worst customer experience ever.”

Posted 3 years ago

“N/A N/A N/A”

Posted 3 years ago

“Horrible customer service.”

Posted 3 years ago

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Vulcan Strength Training Systems is rated 4.8 based on 3,358 reviews