Name: VUSE
Rating: 4.54

“I received an ePen which failed to charge. Thank you Richard for your prompt messages and resolving the problem.”

Posted 7 years ago

Hello Keith, and thank you for your feedback. We are glad to hear that the Customer Care Team were able to resolve your issue, with your device, and that you were pleased with the service offered. If you need to contact us again, regarding our devices or eLiquids, the Customer Care Team will be more than happy to assist.

Posted 7 years ago

“Arrived on time so I was very pleased with that.”

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Posted 7 years ago

Hello Carol. Thank you for your feedback. It is always good to hear that our customers are pleased with the service, they receive from Vype. If you ever need to contact us, regarding any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email: info@govype.com.

Posted 7 years ago

“The e-cigarettes are quite good, battery doesn't last all that long, but I buy the liquids from my local vape shop, as the Vype ones are far too expensive.”

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Posted 7 years ago

Hello Jason, and thank you for your feedback on your Vype device. Depending on the device to have, the battery life will vary. For example, the eTank Pro, which is our most powerful device, the battery should last around 8 hours, before it requires charging. A tip for you: when charging the device, wait for the green light to go out on the device (this will indicate the device has been completely charged) and you should get the most operational life out of your device. If you have any further queries, regarding our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday

Posted 7 years ago

“Very easy to use and orders are delivered very quickly. However would like more flavours available in 0mg”

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Posted 7 years ago

Hello, and thank you for giving us your feedback. We continuously review our products, and can use customers feedback, such as yours for any suggestions towards introducing new flavours, if we decide to do so. If you have any further queries, you can contact a member of the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com.

Posted 7 years ago

“Quality products at very good prices and fast delivery. I have been using Vype e-cig products for over 2 years and find them extremely satisfying-no more smoking regular cigarettes!”

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Posted 7 years ago

Hello, and thank you for your feedback, about your Vype device. We are glad to hear that you are enjoying using it, and pleased with the delivery service. If you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Great delivery service. Good quality products”

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Posted 7 years ago

Hello. Thank you your feedback, about your Vype device. We are glad to hear that you are enjoying using it. If you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“It as started me cutting down on normal cigarettes”

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Posted 7 years ago

Hello, and thank you for your feedback, about your Vype device. We are glad to hear that you are enjoying using it, and we hope that it gives you many hours of enjoyment. If you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I had my vype for 5 days and i really enjoyed it but sadly i was at a party showed it to a few friends and someone stole it from me. Being a student that means i wont be able to buy a new one at least until after the holidays - have unopened cartridges which will stay on my desk till that time comes.”

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Posted 7 years ago

Hello Antonia. Thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 7 years ago

“The tank is really good! I would say surprisingly good for it's price. Unfortunately it's not the case with the supplied blended tobacco liquid. Harsh and nasty, on par with the cheapest Chinese liquids. The golden tobacco isn't much better and to be honest, I don't have guts to try another one, so maybe there are good ones as well. These liquids are shame for a company that used to produce the best e-liquids in the world few years ago. Good that I still have few bottles of Ecopure rich. 5 stars for the tank, 0 for the liquid that goes with it.”

Helpful Report

Posted 7 years ago

Hello Nikolay. Thank you for your feedback. We are glad to hear that you are enjoying using your device, but sorry to hear you have not enjoyed the flavours you have tried so far. We do offer a wide variety of flavours for our devices, that you may find more suitable. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I got the Pebble and it gives the same experience as smoking a cigarette. For me this is like Gold dust !”

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Posted 7 years ago

Hello. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Very easy to use and discreet”

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Posted 7 years ago

Hello. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“12wks of no cigs. Vype has helped a great deal, dropped from 18mgs down to 12 in 12wks pleased with myself.”

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Posted 7 years ago

Hello Karen. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I’ve quite smoking now thanks to vype, highly recommend them”

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Posted 7 years ago

Hello Matthew. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Great smoke - using it without any nicotine and helping a lot just to breathe”

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Posted 7 years ago

Hello. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“bought this on a recommendation from a friend,have tried different ones before and they all leeked so give up on them,so far so good am substituting bit by bit and hopefully will make it this time,this e-cig is great and doesn't leek.”

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Posted 7 years ago

Hello Glynis. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I have been using vipe products for over a year. Always good quality , easy ordering quick delivery.”

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Posted 7 years ago

Hello Angela. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I enjoy the taste of them, and I did not want to stop smoking cigarettes, but I am really glad I switched to vaping. I do not have a smokers cough anymore. Thank you, Janet Gray.”

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Posted 7 years ago

Hello Janet. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Great product. Stylish and well made.”

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Posted 7 years ago

Hello Antonia. Thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any further queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Monday - Friday), or by email: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Not much wrong with the product and have been using vype for some time. My only gripe would be with delivery. I normally pay for next day but it's typically 2 days so decided to use standard which turns out to be a week. Anyway I'll rethink ordering”

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Posted 7 years ago

Hello, and thank you for your feedback. For our next day delivery service, so long as the order is made before 4pm between Monday to Thursday, the order should reach you the next day. If you do not receive any order you make within the specified timeframe, contact the Customer Care Team, who can look into this further for you.

Posted 7 years ago

“Excellent quick Customer Service and speedy delivery. Could not get a better service anyway.”

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Posted 7 years ago

Hello Hazel. Thank you for your feedback and we are glad to hear, that you are enjoying using your device, and with the customer service received. If you have further queries, about any of our devices or eLiquids, you can contact the Customer Service Team on: 0800 133 7350, or by email on: info@govype.com.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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