Name: VUSE
Rating: 4.54

“Vype e-cigarettes are easy to use clean and cost effective I gave up cigarettes and went onto vype e-cigarettes and has been the easiest way of giving up smoking”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Easy to you and a better alternative to cigarettes.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“had 3 vpens battery dies too soon. stuck with 3 that don't charge at all and with lots of inserts for them...poor”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We were sorry to hear of the difficulties you have been experiencing with your ePen devices. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“I like the ease of use of the epen and the flavours that I regularly use. I am very glad that the vype epen helped me to stop smoking cigarettes.”

Helpful Report

Posted 7 years ago

Hello Keir. Thank you for your feedback. We are pleased to hear you are enjoying using your ePen device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Easy to use and lots of different options.”

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Posted 7 years ago

Hello David. Thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“i smoked for about 50 years and started useing a e-cigarett about 3 years ago an have never looked back i have told many people about it thank you”

Helpful Report

Posted 7 years ago

Hello Jean. Thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I have given up smoking but am constantly tempted. The 0mg nicotine mint cartridge helps me stay away from cigarettes!!”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“The service received is excellent and delivery is quick and reliable. I have the epen and the Pebble, and enjoy both but would still prefer something more like the old estick that was discontinued.”

Helpful Report

Posted 7 years ago

Hello Sue, and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I was able to quit smoking after 54 years of roll-ups.”

Helpful Report

Posted 7 years ago

Hello Anthony, and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Fantastic customer service. Delay with delivery and no fault of the company yet happy to resolve the issue very quickly! Excellent service and highly recommended products too”

Helpful Report

Posted 7 years ago

Hello Melissa. Thank you for your feedback, and we are glad to hear that our Customer Care Team has been able to assist you to your satisfaction, and that you are happy with your device. Should you have any queries, regarding any of our devices or eLiquids, you can contact the Customer Care Team, who will be happy to assist with any question you might have.

Posted 7 years ago

“Switched from cigarettes to the e pen overnight, easier than I ever thought it would be. Fast delivery. Good cust service however... I find there is often a taste like burning plastic & sometimes have to discard a capsule & use a new one. Cleaned the tip but still the same. Bought a second e pen but the same thing has started to happen again. Any feedback appreciated.”

Helpful Report

Posted 8 years ago

Hello Judith, and thank you for your feedback, regarding your device. We were sorry to hear of the issues you have been having. A member of the Customer Care Team will contact you soon to discuss this.

Posted 7 years ago

“It works very well difficult to get spares (eg atomisers )supermarkets sell tanks and liquids but nothing else any spares have to be bought online and a limited options of where to by”

Helpful Report

Posted 8 years ago

Hello Kevin. Thank you for your feedback. At present, retailers do not stock the full range of Vype products, such as atomisers, as it is their commercial decision on what they choose to sell. The only way to buy them, is from our website: https://www.govype.com/uk/e-cigarette-accessories where you will be able to find all the accessories for your device. If you have any further queries, the Customer Care Team will be happy to assist. They can be contacted on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email: info@govype.com.

Posted 7 years ago

“After being content with the first Vype e-Stick, it was then taken off the market as being 'non-EU compliant'. I then tried the Pebble, and bought quite a few refills; but all of them left a very bad taste on my lips & tongue & I stopped using it - I still have many refills unused. I now have the e-Pen and will see how I get on with this. I have spent a lot of money with Vype!”

Helpful Report

Posted 8 years ago

Hello Helen. Thank you for your feedback. We were sorry to read of the issues you have been having with your Pebble device. A member of the Customer Care Team, will contact you soon.

Posted 7 years ago

“Great service, would give 5 stars if delivery was free”

Helpful Report

Posted 8 years ago

Hello Valerie, and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Very efficient delivery Good quality products”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We are pleased to hear you are enjoying using your device. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Fairly good products. On the epen & Pebble finding that liquid does leak into the mouth piece & battery life could be longer. Prices are on the high side too.”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with both devices. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“just over 7months ago I had to stop smoking for a health reason,so went to vype and purchased an E-Pen still use it everyday and not been near a real cigarette since,best thing I EVER DID. Great products,even greater customer service,never let me down and allways very efficient with product advice.one of those 1 in a million companies.”

Helpful Report

Posted 8 years ago

Hello Stuart, and thank you for your feedback. We are pleased to hear you are enjoying using your ePen, and with the customer service received. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 8 years ago

“I've been using the e-pen system for the last 2 years. I like the simplicity and elegance of the unit, and the ability to change the supply caps within just a few seconds without getting e.liquid all over the place. It is not the cheapest way of vaping, but it is certainly the best. My only mild criticism is that it is cheaper to buy the e.cap refills at my local store than it is to order them direct by mail order. Surely this should be the other way round?”

Helpful Report

Posted 8 years ago

Hello Chris, and thank you for your feedback, and forwarded your comments to the relevant teams. We are pleased to hear you are enjoying using your Vype ePen device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 8 years ago

“I love not being a slave to smoking it's been two years since I switched to vype and there's definitely no going back”

Helpful Report

Posted 8 years ago

Hello Sally. Thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 8 years ago

“The website is easy to navigate and the information on it is very useful when researching how to start with vaping. Delivery has always been prompt and overall I'm a happy customer. There's a variety of devices available and a great choice of flavours to use.”

Helpful Report

Posted 8 years ago

Hello Mrs Barnes, and thank you for your feedback. We are pleased to hear you are enjoying using your Vype e-cigarette device, and with the service received from the team at Vype. If you have any queries regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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