VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

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“Quality and fast delivery.”

Helpful Report

Posted 7 years ago

Hello David. Thank you for your feedback and we are glad to hear, that you are happy using Vype and that you have received your delivery quickly too. If you have any queries about any of our products, you can always contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Quick and efficient service. Good quality products, nicely packaged.”

Helpful Report

Posted 7 years ago

Hello Adam, and thank you for your feedback to us on your experience using Vype. It is always nice to hear that our customers enjoy using our devices and eLiquids. Should have any queries about our products, you can contact the Customer Care Team either by telephone on: 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays to Fridays), or by e-mail at: info@govype.com.

Posted 7 years ago

“Nice flavours with good reliable capsules.”

Helpful Report

Posted 7 years ago

Hello Simon. Thank you for your feedback. It is good to hear, that you are enjoying the range of flavours for your device. If you have any queries about any of our eLiquid flavours, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“The product itself isn’t bad, but one of the items you sent me was wrong, I emailed your support people to get it sorted and have still had no response.”

Helpful Report

Posted 7 years ago

Hello Sophie, and thank you for your feedback. We were sorry to read of the issues you have had with your order. We can see that a member of the Customer Care Team responded to your ticket on 19.01.2018, and are awaiting your response. If you could respond at your earliest opportunity, then the team will be able to resolve this for you as quickly as possible.

Posted 7 years ago

“As always, orders come promptly and I've never had any issues with delivery. I love my E-Tank Pro! Another positive note is that the customer service team are helpful, friendly and quick to help with any queries about products.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. It is always nice to hear that our customer enjoy using our devices, and that the service our customers receive, is of the highest standard. If you have any queries at anytime, regarding our devices or eLiquids, the Customer Care Team will be more than happy to assist. You can contact them either by telephone on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“Buttons to small to use”

Helpful Report

Posted 7 years ago

Hello John. Thank you for your feedback. We can see that a member of the Customer Care Team has been dealing with you, and we hope to be able to resolve this for you to your satisfaction.

Posted 7 years ago

“loved the epen with dark cherry so wen it died i bought a etank pro with two dark cherry eliquids and 10 wick cartridges £40 but wen used after filling charging and left to stand over night i was shocked at mouth peice gets instantly hot .and burns lips and it tastes ov car tyre. horrible in fact. worst thing i ever bought. im really not happy with it and will not use it again”

Helpful Report

Posted 7 years ago

Hello Lee. Thank you for your feedback. We were sorry to read of your experience using the eTank Pro device. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“Very good. More taste. No burning and power lasts all day. Very good product”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback to us. It is always nice to hear, that our customer are enjoying using their device. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays to Fridays), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“They're not fags”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear that you are enjoying using your device. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays to Fridays), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“The e tank itself is great, I have recently bought the new dessert flavour liquids and I am very disappointed. The flavours are not strong enough and they all taste the same! I was looking forward to using them as well. Has put me off purchasing vype liquids.”

Helpful Report

Posted 7 years ago

Hello Farideh Thank you for your feedback. We were sorry to read of your experience, using the dessert flavours. A member of the team will contact you soon.

Posted 7 years ago

“I never received my order, and no email to explain why!”

Helpful Report

Posted 7 years ago

Hello Stuart, and thank you for your feedback. We were sorry to read of the issue you had encountered with your delivery. We can see that a member of the Customer Care Team has been dealing with your ticket, and we hope this has been resolved for you. If you have any further queries, please do not hesitate to contact the Customer Care Team, who will be more than happy to assist.

Posted 7 years ago

“Reasonable amount of vape steam. Work well providing you keep lean.”

Helpful Report

Posted 7 years ago

Hello Nigel. Thank you for your feedback to us. We are glad to hear that you are enjoying using your device. If you have any queries about our products, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“They don’t make me happy they just substitute smoking and most of the flavours are foul”

Helpful Report

Posted 7 years ago

Hello Lisa. Thank you for your feedback which we can use towards any changes we may make to our eLiquid flavours, such as introducing new flavours to our ranges, or improving our existing ones. If you have any queries, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I use these for a few months now after trying a lot of different types of e-cigarettes e pan has been the best by far”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying using your device. If you have any queries about any of our devices, or our eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I managed to quit for 6 months using the e-pen. Love how easy it is to change the cartridges and that there are different strength options to choose from. Would 100% recommend to anyone who wants to cut of the cigs!”

Helpful Report

Posted 7 years ago

Hello Jason. Thank you for your feedback about your ePen device. We are always pleased to hear that our customers enjoy our devices, and the range of flavours also available for our most popular device. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“I have found vype a pleasant way to stop smoking.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying using your device. If you have any queries about our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear that you are enjoying the transition from cigarettes to vaping. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com.

Posted 7 years ago

“I like the epen, there's no messing around having to refill cartridges ect. You just pick your flavour pop it on and go. I would prefer more fruity flavours in 18mg though most seem to have mint or menthol in them.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are pleased to hear that you like using your new device. We are always looking at introducing new flavours, so if you keep checking our website for updates, you can see when new flavours are introduced. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on either: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good replacement”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear that you are enjoying the transition from smoking cigarettes to vaping. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Very close Substitute to cigarette smoking”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear, that you are enjoying the transition from cigarettes to vaping. If you have any queries about any of our devices or eLiquids, the Customer Care Team will be more than happy to assist you. They can be contacted by either telephone on: 0800 133 7350 or by e-mail at: info@govype.com.

Posted 7 years ago

“I have the ebox and find it fantastic but I brought my wife the etank pro as she didn't smoke as much as me and I am really disappointed with the battery life as she has to charge it two or three times a day which when out and about is a problem other than that it vases really well but due to this issue is would only buy one as a spare my advice would be to leave this one and buy the ebox instead”

Helpful Report

Posted 7 years ago

Hello Phillip. Thank you for your feedback. A member of the team will contact you soon.

Posted 7 years ago

VUSE is rated 4.5 based on 6,348 reviews