VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,343 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The e tank itself is great, I have recently bought the new dessert flavour liquids and I am very disappointed. The flavours are not strong enough and they all taste the same! I was looking forward to using them as well. Has put me off purchasing vype liquids.”

Helpful Report

Posted 7 years ago

Hello Farideh Thank you for your feedback. We were sorry to read of your experience, using the dessert flavours. A member of the team will contact you soon.

Posted 7 years ago

“I like the epen, there's no messing around having to refill cartridges ect. You just pick your flavour pop it on and go. I would prefer more fruity flavours in 18mg though most seem to have mint or menthol in them.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are pleased to hear that you like using your new device. We are always looking at introducing new flavours, so if you keep checking our website for updates, you can see when new flavours are introduced. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on either: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good replacement”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear that you are enjoying the transition from smoking cigarettes to vaping. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Stopped smoking totally”

Helpful Report

Posted 7 years ago

“GOOD DELIVERY TIMES OF ITEMS ORDERED,”

Helpful Report

Posted 7 years ago

Hello Geoffrey, and thank you very much for giving us your feedback. We always like to hear, that our customers are enjoying our products, and with the service offered by our Customer Care Team. If you have any queries, the Customer Care Team are always happy to assist, and you can contact them on: 0800 133 7350 (Monday - Friday between 09:00 - 17:00), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I have used Vype e cigarettes to help me quit smoking. I haven’t smoked for 6 weeks now. The cherry and the mint liquids are really nice.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are glad to hear that the transition from cigarettes to vaping is going good. We have a wide choice of flavours available for all of our devices, and if you have any queries, the Customer Care Team will be happy to assist. They can be contacted on: 0800 133 7350 (Mondays - Fridays from 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

“Stopped Smoking 4 years ago, now dropping down nicotine levels slowly. Only problem is they only last 6 months then have to replace the pebble.”

Helpful Report

Posted 7 years ago

Hello Sian, and thank you for your feedback. We are really pleased to hear that you are enjoying using your device. If you have any queries, about any of our products, the Customer Care Team will be happy to assist you. They can be contacted on: 0800 133 7350 (Mondays - Fridays from 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

“Most have a really nice taste. Good range of flavours too. Some flavours are not very strong e.g the Apple one. It’s also a shame you have to buy all 3 together. Would be nice to have to choice to pick three flavours.”

Helpful Report

Posted 7 years ago

Hello Zoe, and thank you very much for your feedback. We always value the feedback from our customers, as we can use this towards any changes we may make, such as our eLiquids. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good prices and variety though I wish an option for Royal Mail was available (I’d pay the extra to avoid Yodel!).”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are glad to hear, you are enjoying your device. It is always nice to get feedback from our customers, on what their vaping experience is like. If you have any further queries, about any of our products, you can contact the Customer Care Team, by either telephone on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“Good quality and products.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any queries, about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“I like the clean smooth feel and flavor you get when vaping with Vype.”

Helpful Report

Posted 7 years ago

Hello Justin. Thank you for your feedback, and we are really pleased to hear, that you like using your Vype device, and also the range of flavours available to in our eLiquid range. If you have any queries, you can contact the Customer Care Team either by telephone on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“they have really helped me give up cigarettes, i have not touched a real cig in over a year now so thank you so much ! my only complaint would be that i have had a few of the epen caps leak.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are pleased to hear that you are enjoying the transition from cigarettes to e-cigarette. If you experience any further issues regarding your ePen cartridges, the Customer Care Team will be more than happy to assist in troubleshooting any issues. They can be contacted by telephone on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays to Fridays), or by e-mail at: info@govype.com.

Posted 7 years ago

“Tastes nice, lasts longer than the previous brand that I was using for last 2 years. Product arrived the next day even I have selected for free standard shipping.”

Helpful Report

Posted 7 years ago

Hello Arda. Thank you for your feedback, and we are glad to hear that you are pleased using your Vype device, and with the delivery service. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“Help to stop smoking”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to e-cigarettes, and with a wide range of flavours and strengths available, you should be able to find the one that suits you. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Monday - Friday), or by e-mail at: info@govype.com.

Posted 7 years ago

“have not had a proper cig for over 3years now excellent product batteries could be better”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are glad to hear that you have enjoyed the transition from cigarette to e-cigarette. The feedback from our customers can be used towards any changes we may make to our devices, or used when introducing new devices or eLiquid flavours. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or by e-mali at: info@govype.com.

Posted 7 years ago

“I've bought several ePens and really like them. However, I have had problems with some of them - Vype replied to my emails within a day and replaced one faulty ePen and refunded me the cost of another one with no problems. After a few teething probelms I'm happy. I cannot fault their customer service.”

Helpful Report

Posted 7 years ago

Hello Gill. Thank you for your feedback, and we are glad to hear that your issue was able to be resolved by the Customer Care Team to your satisfaction. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by e-mali at: info@govype.com.

Posted 7 years ago

“I ordered refills for my vype pen on 19/12/17 and have not yet received them.”

Helpful Report

Posted 7 years ago

Hello Ian. Thank you for your feedback, and please accept our sincere apologies for the delay in responding. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“great value,great service,great vype.job done”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are always pleased to hear, that our customers enjoy using our products. If you have any queries, about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays, excluding public holidays), or by e-mail at: info@govype.com.

Posted 7 years ago

“Easy to use, has helped me cut down from around 15 cigarettes a day to 5 so far, haven't tried all the flavours yet but the ones I have tried have been good.”

Helpful Report

Posted 7 years ago

Hello Janet, and thank you for your feedback regarding your device. If you have any queries at anytime, regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com.

Posted 7 years ago

“The lack of tobacco by products. The belief that VYPE are really stringent in their testing.”

Helpful Report

Posted 7 years ago

Hello Paul. Thank you for your feedback. It is nice to hear that you are enjoying the range of eLiquids flavours and strengths. Should you have any further queries, about any of our eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 7 years ago

VUSE is rated 4.5 based on 6,343 reviews