Name: VUSE
Rating: 4.54

“New type battery poor”

Posted 8 years ago

Hello Pauline. Thank you for your feedback. We were sorry to read of the issues you have been experiencing with your device. A member of the Customer Care Team will contact you to try and resolve this issue.

Posted 8 years ago

“As a first timer in using e-cigarettes I was totally confused as to which type to buy so totally delighted to come upon Vype, who give straightforward instructions and details.”

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Posted 8 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Good quality product, easy to use website, accurate on-time deliveries.”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“I am getting use to it only been using it for three days .”

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Posted 8 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“I used to use another brand rechargeable battery/cartomisers first but they changed the menthol flavour which was very unpleasant so I decided to opt for a VYPE eTank pro from a local seller & it hasn't missed a beat. The menthol tastes great too”

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Posted 8 years ago

Hello Paul. Thank you for your feedback. We are really pleased to hear, that you are enjoying using your device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Good quality vapes and liquid. Filters could be better though”

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Posted 8 years ago

Hello Gareth, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. We have also forwarded your comments regarding the filters to the relevant teams, as we constantly review our products, and use customer feedback, should we need to make any changes. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“with many flavour combinations to choose from”

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Posted 8 years ago

Hello Rob, and thank you for your feedback. We are really pleased to hear, that you are enjoying using our range of eLiquid flavours. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Very good product no need for tobacco if you use these”

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Posted 8 years ago

Hello Kenneth, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“After trying other e-cigs and getting fed up with fiddling with filling (usually spilling loads)!along came vype e-caps - brilliant and now nearly two years cig free. Thanks”

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Posted 8 years ago

Hello Elaine, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“They are really well made,wouldn’t be without mine”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Ease of use, pen is leak free and cartridge with combined coil is a great idea,pebble is awesome but far from leak free, the cartridge leaks out underneath and onto battery connectors and spoils it”

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Posted 8 years ago

Hello Ashley. Thank you for your feedback. We were sorry to hear that you have been having issues with some cartridges. A member of the Customer Care Team shall contact you shortly to try and resolve this.

Posted 8 years ago

“I have recently stopped smoking and was so glad to find a 0% nicotine system which helps through the tough times while still staying nicotine free”

Helpful Report

Posted 8 years ago

Hello Diana, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Compact in size , close to the real thing, the best e cigs on the market.”

Helpful Report

Posted 8 years ago

Hello Vera, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Quick delivery, great reliable product. Fantastic customer service!!”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Excellent product. Nice looking, light weight, ellegant. Quick charging, long lasting vape time.”

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Posted 8 years ago

“It’s a very nice,light weigt and ellegant e-pen. Red colour is more brownish than red, so I am dissapointed about choice. Next time I’m going to blue. Battery lasts quite a long time and charging time is very qiuck.”

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Posted 8 years ago

Hello Dominika, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Really happy until they stop working”

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Posted 8 years ago

Hello Danielle. Thank you for your feedback, and we were sorry to read that you have been experiencing issues. A member of the Customer Care Team shall contact you shortly.

Posted 8 years ago

“I received exellent customer service.”

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Posted 8 years ago

Hello. Thank you for your feedback. We are really pleased to hear, that we were able to assist you with your query. Should you have any more queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Very swift service web site easy to use.”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Easy to use, convenient, good vape, nice flavours and funky design”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. We are really pleased to hear, that you are enjoying using your e-cigarette device. Should you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00 Mondays - Fridays), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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