WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,366 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 2nd October 2025

Richard M

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice customer service. Let me know there was an issue with my order. fixed the supply chain issue sooner than expected. I will order again”

Helpful Report

Posted 4 years ago

Hi Charles - We were happy to help! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Fast, efficient service! The thermostat we needed for our heated floor came quickly!”

Helpful Report

Posted 4 years ago

Hi Cheryl - Yay!! Toasty floors once again! Enjoy! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Very quick delivery.”

Helpful Report

Posted 4 years ago

Hi There - Glad to hear it! Shipping times sure have been interesting. Warm Wishes, Warm Your Floor

Posted 4 years ago

“the box was a bit beat up but everything seems intact. It'll be a few weeks before I do the installation”

Helpful Report

Posted 4 years ago

Hi Max, We work hard to make sure the items are packaged well so they can handle the delivery conditions. Sounds like everything made it okay, but if you have any issue with any item on your order, please reach out to us and we'll be happy to help. Thank you, Max.

Posted 4 years ago

“I thought the wire in the floor was compromised but I thought I would try and replace the thermostat and that was it.”

Helpful Report

Posted 4 years ago

Hi There - Yay! Glad it was a simple fix! Warm Wishes, Warm Your Floor

Posted 4 years ago

“I was satisfied with the service. The thermostat where ship probably. Thank you. Doug”

Helpful Report

Posted 4 years ago

Hi Doug - Thank you for sharing your experience. Please let us know if you need any future assistance. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great customer service.”

Helpful Report

Posted 4 years ago

Hi Thomas - We strive to make products that are technical in nature easy for everyone. Glad to know you had a great experience with our team. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Solved my issue”

Helpful Report

Posted 4 years ago

Hi Kevin - Perfect! Enjoy those toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Installed verify easy. Worked excellent. Love the WIFI feature”

Helpful Report

Posted 4 years ago

Hi Roy - That WIFI feature sure makes everything a little easier, doesn't it?! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Ordered new thermostat with absolutely no searching for product information. It was sent out immediately at lower cost than the last one I purchased from billows”

Helpful Report

Posted 4 years ago

Hi Mary Lou - We hope the "blind" purchase worked out. If you have any concerns, please let us know! Warm Wishes, Warm Your Floor

Posted 4 years ago

“Extremely user friendly and informative website”

Helpful Report

Posted 4 years ago

Hi Edward - Thank you for sharing your experience with the website. Please let us know if there is anything we can do to assist you in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great service. Fast shipping.”

Helpful Report

Posted 4 years ago

Hi There - Thank you for sharing your experience! Please let us know if there is anything we can assist you with in the future. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Great service! Stunningly fast shipping!”

Helpful Report

Posted 4 years ago

Hi Shawn - Wonderful! Enjoy those toasty floors. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Friendly and professional phone order. Took longer than expected to receive order via USPS”

Helpful Report

Posted 4 years ago

Hi James - We apologize for any delay in the shipment. The country has had some weird weather that we can't control, but we are glad it got there. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Truly easy and satisfying to install! I had my time guy install the soundproof mat that was recommended. When he was done for the day my son-in-law and I installed the wires in the evening. We both read the instructions and watched a video or two before we started. Everything was easy to understand and easy to install.”

WarmYourFloor.com 5 star review on 24th February 2021

Helpful Report

Posted 4 years ago

Hi Megan - Thank you for sharing your experience and pictures. Glad to know the install went smoothly. Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

“We have had heated floors for about 8 years and one of the the thermostats failed. We were able to order a replacement and it shipped out quickly. We are very pleased with our floors and the customer service from Warm Floors. (Since I could track the package through USPS I could tell it was shipped promptly but was not delivered for a number of days possibly due to weather)”

Helpful Report

Posted 4 years ago

Hi Dennis - Thank you for sharing your experience! The weather sure has played an interesting role in shipping as most of the county has been having crazy weather. Glad you were able to get everything. Warm Wishes, Warm Your Floor

Posted 4 years ago

“I have tried to call this source to get some help the unit GFCI keeps tripping and not help from them”

Helpful Report

Posted 4 years ago

Hi Brad, Our records show a customer service rep did speak with you later in the day this was written. Has your problem been resolved? Please let us know, we want to help. Thank you, Brad.

Posted 4 years ago

“The product I purchased was great and works perfectly. However I needed the item next day delivery and I paid extra for next day delivers and received it 4 days later. Talked with UPS they would not help me. So I'm out 60 bucks for a overnight delivery I received 4 days later.”

Helpful Report

Posted 4 years ago

“The girl who helped me was very helpful and had good technical information”

Helpful Report

Posted 4 years ago

Hi Frank - Thank you for sharing your experience! Glad to know our CS team was able to assist you. Warm Wishes, Warm Your Floor

Posted 4 years ago

“Easy to order and great customer service. Installing the mat and thermostat were a breeze.”

Helpful Report

Posted 4 years ago

Hi Darren - We love easy installations! Enjoy your toasty floors! Warm Wishes, Warm Your Floor

Posted 4 years ago

WarmYourFloor.com is rated 4.8 based on 2,366 reviews