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Warner Leisure Hotels Reviews

2.4 Rating 216 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

Company Reviews

2.4

Based on 216 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 5 star review on 28th March 2024

Warner Leisure Hotels 1 star review on 7th December 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 5 star review on 20th June 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Posted 1 year ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Posted 1 year ago

“Having returned to Thorseby many times it has been unhappily noticed how certain standards have been dropped in the dining area,nitpicking maybe but not to have a pot of tea /coffee delivered to the table and be offered this from a flask, also at dinner no water was available on the table in a carafe but had to be collected from the buffet dodging diners returning to their tables with food. Being informed this was standard across the brand. The menu became a little monotonous being repeated every two days alright if only having a three day break. On a happier note the staff were still friendly .”

Posted 1 year ago

“Last weekend I found that the Disability Discrimination Act is alive and well…but not at Warners Leisure Hotel at Heythrop Park, Oxfordshire! On entering the ‘Theatre’ venue I found that the only seating area for those with mobility issues and those in wheelchairs was on the first level. All other seating could only be accessed via steps. This hotel was opened in October 2022. How did they get away with not making it wheelchair accessible? From my personal experience as a wheelchair user, on entering the theatre there were no vacant spaces on the first level, they had all been taken by those in wheelchairs and those with mobility issues. It looked as though I would miss the show (the reason I had booked at this hotel in the first place). Eventually, with help from others, I was tipped backwards and taken down one step and was able to watch the show. After the show I had to ask those leaving to help me up the step. It was very worrying watching others who were unsteady on their feet/using walking aids attempting to walk down the steps to a lower level.”

Posted 1 year ago

“Our stay at Cricket St Thomas on 8th to 10th February was a disaster. From not getting the booking we made, having to pay extra to get rooms nearby, some items of food inedible (I could have played golf with the onion bhajis!!), waiting 45 minutes to get a snack, even though there were only 8 people in the bar. Made worse by having to [pay extra to get rooms nearby, no water or milk in the fridge, no bath robes which should have been there, a chipped bath and dirty shower hose. Rooms not vacuumed. I have written twice to Simon Townsend, with a polite and detailed breakdown of the problems, but after 18 days have not even had an acknowledgement. Am unable to copies of the letters”

Posted 1 year ago

“Went to warners Alvaston Hall for valentines weekend, i stopped here around 5 years ago when the choice of food was excellent, Now the menu is very limited the only roast was gammon.The one roast is changed daily. I upgrade to a signature room and .v.i.p service.On arrival there was NO bathrobe or slippers phoned reception who informed me they would arrive the following morning as it was a change over day .Rang again the next morning and was told they do NOT supply them any more. Does NOT say this on the website. I then enquired about swimming pool and was told you have to book a half hour slot dont know if this includes undressing time. I went to reception to ask for the 24 hour promise of a refund if not happy which i have received after 5 days. Continued my break at the Novo Hotel in Liverpool. You must improve Warners or you will be going into Liquidation as NO ONE will return.”

Posted 1 year ago

“I went to cricket st Thomas last September was the last time I go to Warner’s they are trying to recover from losses of covid rooms need renovations young people serving were terrible food average entertainment starting so late have cut back on paid people using young employees doing everything so dissatisfied and not cheap no wonder people go abroad”

Posted 1 year ago

“absolute stench of strong stale urine coming from the carpet on one side of the bed, it's so strong even though I'm laying furthest away in a large bed (two linked together) I can't believe that no one or the cleaner has not smelt this disgusting stench! I'm shocked and extremely upset. I shall of course be bringing this to the management in the morning, but felt I had to post this because I'm so upset and shocked. There are other visible stains on the carpet but they're nothing compared with having to breathe this disgusting stench in all night. UPDATE.… housekeeping manager said she could smell something but didn't know what and stated she wasn't saying she disbelieved me!. I was so distraught tears welled up. I couldn't be moved as I was in a suite and only basic chalets were available. She stated it couldn't be professionally cleaned as it took 7 days to dry and in any case they didn't have a machine. Karriane (hm) would get chemicals to clean the area that afternoon. So I went out.On my return the smell of bleach was overwhelming, both the duty manager and Karrianne returned no apologies, I said the smell of bleach was so strong I'd opened all the windows so they brought me a reed diffuser for the area and spray mist for me to help me sleep ????? While all this was happening the hair dryer didn't work, so it was replaced and guess what after another broken night's sleep and washing my hair the hair dryer DIDNT WORK obviously the problem was with the socket as no red indicator light on turning the switch on, WHAT A GREAT BREAK !! MY BREAK IS WELL AND TRULY RUINED, WELL WARNERS WHAT ARE YOU GOING TO DO FOR ME??????”

Warner Leisure Hotels 1 star review on 7th December 2022

Posted 1 year ago

“Galton Hall was our 3 Warners break ,what a disappointment . No porters ,they had all gone home ,so a coach full of people had to take their luggage and find their chalets in the dark and rain.”

Posted 1 year ago

“What a disaster,service appalling untrained staff,no milk served with tea,no coffee available, dining arrangements not adhered to,unable to open window in bedroom, we were a group of 14, delayed at every meal as seating not available,clearly this venue is nowhere ready to receive guests,”

Posted 1 year ago

“I requested cancellation of a booking, with three month's notice due to ill health. I was informed that I would loose all of the booking fee. There's no understanding but cold customer service. I have raised my complaint (below) with a manager, and will update this review if they resolve the problem. Utterly disgusted at present, I have been repeatedly offered another holiday, which I do not want and no partial refund. I would never consider booking with them again. "Today (15 November), I submitted a request to cancel a short break, that was due to take place on the (date) at Littlecote House. Due to an unexpected worsening of a health problem, following recent removal of a brain tumour, I will not be able to attend. I enquired via online chat regarding cancellation but was told that as the cut off day was the 9 November 2022, I would lose the full amount paid. I completely appreciate that a percentage would be lost, however, with three months’ notice under these circumstances, I find your inflexibility and uncaring decision, very upsetting. I do not wish to make another booking with you under these circumstances and would please request a reconsideration of your decision, to refund part of the booking charge."”

Posted 1 year ago

“Just home from a 4 day break at Heythrop Park. Got off to a bad start from arrival. Our room had not been cleaned at all, we told reception and they asked if we would wait in the bar for 20 mins as housekeeping were cleaning room straight away. We went back later and they still had not cleaned but someone had been in and left a spare toilet roll !.. The bathroom bin was completely full, toothpaste in the basin, glasses with white powder on inside, hairs in shower and basin, only one bathrobe and we comlained again and this time waited in room and 4 people came and faffed around and left and still the bin had not been emptied. Later on we had a shower and the towels were very damp, I shudder to think that they were from the people before us and folded and put back on the rack, hand towel had make-up on it. The bottom sheet had a stain on it, the bed not made just quilt pulled up and pillows left with dents still in from sleeping on them. The sink plug did not fit so would not hold water. Room glasses not washed, tea tray very dusty, cobwebs in room, carpet never hoovered. Really disappointed. Always some food options missing on menus, the Market Kitchen restaurant was quite nice, very pleasant waiters, however the speed that the food came out made you feel as if you had 15 mist and then you had to leave, I was still chewing my starter and the main appeared, at breakfast one morning a lady ordered porridge and eggs benedict and the chap brought them both out at once ! She made him take the eggs away. I booked the break because you advertised a Motown evening and that is the only reason we booked but in the end it was Soul sounds and the singer made all the songs sound like pup music, really disappointed. We were expecting luxury break and we have had better room stays in Premier inns as they are always absolutely spotless. This was our first Warners stay and I can assure you that it is our last. Disappointed does not cover it.”

Posted 1 year ago

“The market kitchen was a bad idea. The serve yourself and menu choice have gone . Not for the better. Quality of some of the food is poor. The changes while subtle are noticeable. We are long term lovers of Warners up to the last year. We were at Holme lacy a year ago and here again . The food last year was not good but we put that down to staffing issues and covid What's the excuse this year?. Food is an important part of a break. The entertainment is not as good either. We are seriously rethinking our choice of breaks”

Posted 1 year ago

“Booked for Nidd Hall arriving on the 21st October,but earlier in the week began to get ill,left it till the 20th hoping that I would get better unfortunately I had to call Warner holidays to cancel my break .I explained the problem that I didn't feel well enough to travel and asked if I could move my break to next February. I also was willing to pay any extra incurred with moving the dates,only to be told that I hadn't taken out their insurance and could not move my dates. I hadn't taken their insurance out as I already had an annual travel insurance. So I had to cancel my holiday with a loss of £653 ,I think it is ridiculous that I couldn't change the dates.”

Posted 1 year ago

“Had left an expensive pair of shoes in our room. Called reception on day of departure to ask if they could look for my shoes in the room we had stayed. Spoke to a lady on reception who said she would contact housekeeping, Phoned again 2 hrs later to see if they had been found and the man on reception said if we find them we will give you a call, but you will not receive a call if not found. I again phoned the following day and the lady on reception, and she said there has been nothing noted on the system, so I asked again could she please try to locate my expensive shoes and give me a call if found or not. Again I never had a phone call. When you are there the staff are so nice and chatty. BUT when you have vacated your room and left. They just throw you on the pile and look for the next paying customer , What a SHAM that they never even attempted to look for my shoes, Never mind, won`t be visiting again and will not use WARNERS as a Hotel. Anyway its only a glorified BUTLINS. Was waiting for bohemian rock as advertised as a queen tribute, checked them out on utube and they looked good, so looked forward to it But when they appeared on stage it was the local cabaret band and all the entertainments staff trying to imitate queen. What a disappointment that was, do not remember throwing my shoes at them.”

Posted 1 year ago

“The disappointment began two weeks prior to arriving at Heythrop Park. We were then informed that the pool was not open and Spa treatments were unavailable. On arrival at the car park, we found that the Disabled parking bays were cordoned off and the remaining 3 parking bays had already been taken. This led to finding a parking spot much further away from the hotel entrance. Our rooms were unclean and a cleaner had to be called. Our dinner was booked for 19.45hrs and after queuing for some time we were seated. Our starter arrived at 20.45hrs, the main course at 21.30hrs so were unable to see the show which started at 21.00hrs. Queuing for every meal whether for breakfast or evening meal for ageing guests made it particularly difficult, especially as bookings were already timed. This was caused by tables being uncleared and the reception staff constantly changing at the entrance to the restaurant. When conversing with other guests it was only to hear other complaints i.e. being moved 3 times to other rooms, used bathrobes in wardrobes, no hot water, missing towels and toiletries and the list goes on, too numerous to mention. Although this is a paperless Hotel , it would have been advantageous to have had an information pack, particularly for ageing guests. There was a noticeable lack of management overseeing, to ensure the smooth running of the Hotel. The overall opinion of many of us was that it was 'organised chaos' and that the Hotel was not ready to be opened. It was patently obvious staff knew of the shortfalls and had been briefed 'to keep smiling' and not engage with complaints. This long weekend was supposed to be a stress-free break for me organised by my husband and friends after undergoing 2years of cancer treatment. It fell lamentably short and contributed to an extremely frustrating and stressful stay. This was illustrated by the mass exit of guests on the second day, who were given refunds. Warners, you can do better, your other Hotels have proved that you have a good reputation. This Hotel has damaged it, lets hope that it will recover. Change the management.”

Posted 1 year ago

“Heythrop Park . Terrible week end .Should be re-named Faulty Towers .Staff arguing in front of guests. Orders for food took 30 mins and kept missing things off . No hot water most of Saturday and only tepid water next two. Service in Restaurants dire .40 mins for wine to be served half way through meal. Specials missing from menu each day then added to next day . On arrival walk to reception covered in mud and uphill should have realised looked like a building site and that was the view from our window .Room not cleaned until 7.30 pm on Sunday after being told would not be cleaned at all.We should have received a note telling us of the problem but didn't. No management apparent.Any thing wrong no one saying sorry.Buffet food cold ."Yes that is what happens with buffets " Reply. Entertainment poor . Main act very good but the rest poor / amatuer. No introductions and performance times clashed and also with dinner so you could only see 1 act. So entertainment was only 45 minutes a night. What a dissaster . Many people complaining you must have many like this .Staff reported over 100 people left on the Saturday.Lots of people struggling with the App.This is not surprising due to average age of your guests . Given Breakfast time of 9.45 am And was locked out of our room on departure day . Clever idea and great customer service .Expected to clear you room before you can have breakfast. We are just paying the balance for our next in December and if it's as bad as this it will be our last. I will be writing to your Managing Director if I can get his email address which seems to be Top Secret.”

Posted 1 year ago

“I booked a holiday with Warner Leisure Hotels for this coming month. When booking they ask you if you want to cover with payment protection. I have holiday insurance that covers me including covid cover. Sadly I have tested positive for covid. I called Warner to ask them if I could move my booking forward a week so I can isolate for the 5 days although by law I do not have to. Their answer was no. Not due to not having any availability or anything else just simply its not in their terms and conditions. But what is in their terms and conditions is that I can stick to my original booking and arrive even though positive. Well done Warner Leisure, that would be absolutely not the right thing to do, what if you have vulnerable guests staying there? Appalling business morals.”

Posted 1 year ago

“DO NOT BOOK WITH THIS SHAM COMPANY!!!!!! Grandparents booked a holiday however had to cancel due to ill health and ongoing appointments and investigations. Cancelled and aware they would loose some of the money as per cancellation policy. They were advised to provide a Doctors letter which they have and had to pay a fee for this, however they have now come back and advised it is not good enough and need another note with the key words on “unable to travel for the foreseeable future” Why not tell them this when asking for the original letter and expecting them to try and get another one and pay £20 again for this from the GP. My grandad continues to have investigations and possible awaiting treatment or surgery and this is causing unnecessary stress at an already stressful time!! A very underhand and shameful way to treat an 83 year old to keep their money!! DO NOT UNDER ANY CIRCUMSTANCES BOOK WITH WARNER!! You have been warned they will try and steal your money. I will be leaving reviews all over the net and social media warning others. This relates to ticket number 1208141”

Posted 1 year ago

“What on earth has happened to Studley Castle since our last visit in January. Terribly slow service at dinner time and on the last morning at breakfast no service at all, where were all the staff? Dirty tables, coffee cups and wine glasses. We had to ask for water, coffee and tables to be cleared multiple times. We were also ripped off with their new VIP service which consisted of a drinks voucher, a choice of table and VIP service. Well where was the service because we didn't get any basic service let alone VIP, a total waste of money. The stables room was tired with grubby chairs, carpets, cushions, curtains and windows. The mattress was well worn and the shower full of other people's hairs. We spoke to Sean in the restaurant about the lack of service for the VIP experience he sold us but he dismissed our concerns and told us to speak to the duty manager. Unfortunately he wasn't available while we were there. I don't blame the young staff who are overworked, underpaid and untrained. I've read a review from an ex employee who say that since Warner leisure were taken over all the company care about is making money. They don't care about their employee's or customers. At this rate they will run Warners into the ground. On a final note and not surprisingly no reply to my complaint via their complaints form. We had booked Heythrop Park but Warners has changed and gone downhill that much I'm not prepared to give them anymore of our hard earned money so cancelled. We've been going to Warners for years and it's sad to see how much the quality has changed and we aren't the only one's who've noticed. If they don't improve soon their loyal customers will vanish in droves.”

Posted 1 year ago

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Warner Leisure Hotels is rated 2.4 based on 216 reviews