Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

“I have stayed at warners hayling island before we found the food not to be its usaul best breakfast not bad but going later there was not several things dinner was awful my prawn cocktail was not edible more like a pile of rice on the plate the pate was ok but only 2 very small peices of toast the main meals were very bland no taste at all couldnt eat”

Helpful Report

Posted 1 year ago

“Booked 3 nt break 2022. In hospital cancelled. Money put in holding acc for 12 months. During that time diagnosed with incurable lung disease. Not advised to mix for fear of infection which could prove deadly for me. In fact our lives are now the same as shielding permanently. Have to wear masks when with people indoors etc. and cough a lot. Unpleasant for other people. Supplied Drs letter as they requested which gave name of disease and reasons I shouldn’t go. Dr wrote she supported my request for refund. Still refused. Write to MD at head office with full info - still refused. Didn’t even send written reply and explanation. Got his sidekick to ring. Read T and Cs in detail - nowhere does it state about refunds for incurable diseases or a terminal diagnosis. In fact they never give a refund. It’s all rebook or gift your holiday to a friend. If you are able to rebook they then charge rebooking/ cancellation fee plus the updated price of the break you booked initially so you end up losing most of the money they put in a holding account anyway and it costs you a lot more. What they put about their protection plan on the back of the confirmation of booking is just a few lines but it’s written in a way that leads you to think you are fully covered. You have to really dig into it online to find the exact facts which are ‘you’ve been a sucker mate!’ So here I am with an incurable disease I didn’t ask for losing out on the test of my life and some so and so is keeping my money! £472.01! What a way to treat people! Disgraceful!”

Helpful Report

Posted 1 year ago

“Just stayed at Gunton Hall the staff entertainment and room was fantastic but I'm affaid the food set was a complete shambles the help yourself for starters and dessert just doesn't work please go back to what it was”

Helpful Report

Posted 1 year ago

“Took my mum for her holiday to Thorsbey Hall hotel in Ollerton, 31/7 /23 for4 nights, stunning building, beautiful garden. Good size rooms and comfortable beds. Unfortunately the service in the bars and restaurants were sub standard, the staff were under trained, served coffee before dessert , we finished our meal and the drinks were brought to the table, the tables were not cleared of plates. We ordered afternoon drinks on the terrace to have whilst watching the entertainment , the order was taken but we did not get the drinks. You were asked to leave a credit card number at the start of your stay however out of courtesy the guest should be asked if they wanted to settle with the card given, however they just took the money and put the itemised bill receipt under your door. I made a complaint and the receptionist took notes and made the right noises but I am yet to receive a reply. This is a prime example of a hotel advertising and not being able to deliver.will not be recommending this hotel or revisiting.”

Helpful Report

Posted 1 year ago

“Rubbish booking service. I booked in January and paid a supplement to choose a specific lodge/chalet. Two weeks before departure I am told I can’t have my chosen accommodation and I will be moved - no choice, take it or leave it. I have taken a full refund and will never use Warner again”

Helpful Report

Posted 1 year ago

“Just returned from Cricket St Thomas early as totally fed up with the service, having to queue for both breakfast and dinner, item missing of both menus. We asked about the problem and were informed the restaurant has not got the capacity to with all the guests although dining times were booked.We felt we paid four star prices and received two star treatment”

Helpful Report

Posted 1 year ago

“We arrived and were shocked at the conditions. Much like a 1950’s Butlins. We refused to stay and we’re offered a refund. It is now 6 weeks on and I am still waiting for my refund. You cannot speak with anyone and no one answers emails. Then they have the audacity to send me a questionnaire on how they have done. Stay well away from Lakeside and Warners if you want anything other than a hut to stay in, school dinners and terrible service.”

Helpful Report

Posted 2 years ago

“I have been a long standing customer at Warners for over 25 years, however, this will no longer be the case as Warners have declined in every aspect!! and they honestly do not give a damm about this!!! They just always seem to write the same answer of which is just expressing their disappointment in your bad experience and then stating that they do hope you would visit them again in the near future......such unprofessionalism!!! Sadly I will not be returning, as there are now far too many issues of which are not trivial but very very serious, but have obviously not been addressed, so goodbye Warners with you extortionate prices, but lousy cheap tacky breaks”

Helpful Report

Posted 2 years ago

“This is a message to anyone who had a broblem with this company over the 50pound cancellation fee per person. Should you have paid with a credit or debit.card.and you have not been offered another break.and have been refused a refund.conntact your card provider to claim, a refund under section 75 of the consumer credit act”

Helpful Report

Posted 2 years ago

“Norovirus sickness bug in the hotel before we arrived (and subsequently while we were there ... reception staff were wearing masks!) which we should have been told about BEFORE our break. Absolute disgrace! We eventually cut short our weekend (an 80th birthday treat) without an apology or any offer of compensation, and my wife was ill after our return. Weekend completely ruined. Queuing to enter the restaurant with a different table at every meal. Awful change of policy. £25 to reserve a tiny table for the entertainment. Total rip-off when we had paid well over £1,000 for the weekend. All about money grabbing with no consideration for the customer. Duty of care: Zero. One star above is incorrect. It wouldn't accept my review with no stars! NOTE to Warners: Don't bother to reply with your standard response, ie "we are sorry you were not happy with some aspects of your visit, and we look forward to seeing you again soon!" And by the way, I won't be taking you up on your "welcome home" offer of £15 pp off our next holiday!”

Helpful Report

Posted 2 years ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Helpful Report

Posted 2 years ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Helpful Report

Posted 2 years ago

“Not able to get to nidd hall due to artic conditions 9th 10 th 11th and 12th March red weather warning by the met office for these days. On the 11march the manager of nidd hall phoned me and asked me to change dates ,I agreed to change it to the 21stapril for three days .she stated that she would contact the headofficeand they would phone me on 13th March to confirm,. It is now the 29th March Guess what. I am still waiting. What a Sambolic Company .county court hearing in due course”

Helpful Report

Posted 2 years ago

“Having returned to Thorseby many times it has been unhappily noticed how certain standards have been dropped in the dining area,nitpicking maybe but not to have a pot of tea /coffee delivered to the table and be offered this from a flask, also at dinner no water was available on the table in a carafe but had to be collected from the buffet dodging diners returning to their tables with food. Being informed this was standard across the brand. The menu became a little monotonous being repeated every two days alright if only having a three day break. On a happier note the staff were still friendly .”

Helpful Report

Posted 2 years ago

“Last weekend I found that the Disability Discrimination Act is alive and well…but not at Warners Leisure Hotel at Heythrop Park, Oxfordshire! On entering the ‘Theatre’ venue I found that the only seating area for those with mobility issues and those in wheelchairs was on the first level. All other seating could only be accessed via steps. This hotel was opened in October 2022. How did they get away with not making it wheelchair accessible? From my personal experience as a wheelchair user, on entering the theatre there were no vacant spaces on the first level, they had all been taken by those in wheelchairs and those with mobility issues. It looked as though I would miss the show (the reason I had booked at this hotel in the first place). Eventually, with help from others, I was tipped backwards and taken down one step and was able to watch the show. After the show I had to ask those leaving to help me up the step. It was very worrying watching others who were unsteady on their feet/using walking aids attempting to walk down the steps to a lower level.”

Helpful Report

Posted 2 years ago

“Our stay at Cricket St Thomas on 8th to 10th February was a disaster. From not getting the booking we made, having to pay extra to get rooms nearby, some items of food inedible (I could have played golf with the onion bhajis!!), waiting 45 minutes to get a snack, even though there were only 8 people in the bar. Made worse by having to [pay extra to get rooms nearby, no water or milk in the fridge, no bath robes which should have been there, a chipped bath and dirty shower hose. Rooms not vacuumed. I have written twice to Simon Townsend, with a polite and detailed breakdown of the problems, but after 18 days have not even had an acknowledgement. Am unable to copies of the letters”

Helpful Report

Posted 2 years ago

“Went to warners Alvaston Hall for valentines weekend, i stopped here around 5 years ago when the choice of food was excellent, Now the menu is very limited the only roast was gammon.The one roast is changed daily. I upgrade to a signature room and .v.i.p service.On arrival there was NO bathrobe or slippers phoned reception who informed me they would arrive the following morning as it was a change over day .Rang again the next morning and was told they do NOT supply them any more. Does NOT say this on the website. I then enquired about swimming pool and was told you have to book a half hour slot dont know if this includes undressing time. I went to reception to ask for the 24 hour promise of a refund if not happy which i have received after 5 days. Continued my break at the Novo Hotel in Liverpool. You must improve Warners or you will be going into Liquidation as NO ONE will return.”

Helpful Report

Posted 2 years ago

“I went to cricket st Thomas last September was the last time I go to Warner’s they are trying to recover from losses of covid rooms need renovations young people serving were terrible food average entertainment starting so late have cut back on paid people using young employees doing everything so dissatisfied and not cheap no wonder people go abroad”

Helpful Report

Posted 2 years ago

“absolute stench of strong stale urine coming from the carpet on one side of the bed, it's so strong even though I'm laying furthest away in a large bed (two linked together) I can't believe that no one or the cleaner has not smelt this disgusting stench! I'm shocked and extremely upset. I shall of course be bringing this to the management in the morning, but felt I had to post this because I'm so upset and shocked. There are other visible stains on the carpet but they're nothing compared with having to breathe this disgusting stench in all night. UPDATE.… housekeeping manager said she could smell something but didn't know what and stated she wasn't saying she disbelieved me!. I was so distraught tears welled up. I couldn't be moved as I was in a suite and only basic chalets were available. She stated it couldn't be professionally cleaned as it took 7 days to dry and in any case they didn't have a machine. Karriane (hm) would get chemicals to clean the area that afternoon. So I went out.On my return the smell of bleach was overwhelming, both the duty manager and Karrianne returned no apologies, I said the smell of bleach was so strong I'd opened all the windows so they brought me a reed diffuser for the area and spray mist for me to help me sleep ????? While all this was happening the hair dryer didn't work, so it was replaced and guess what after another broken night's sleep and washing my hair the hair dryer DIDNT WORK obviously the problem was with the socket as no red indicator light on turning the switch on, WHAT A GREAT BREAK !! MY BREAK IS WELL AND TRULY RUINED, WELL WARNERS WHAT ARE YOU GOING TO DO FOR ME??????”

Warner Leisure Hotels 1 star review on 7th December 2022

Helpful Report

Posted 2 years ago

“Galton Hall was our 3 Warners break ,what a disappointment . No porters ,they had all gone home ,so a coach full of people had to take their luggage and find their chalets in the dark and rain.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Warner Leisure Hotels Reviews