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Warner Leisure Hotels Reviews

2.4 Rating 216 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

Company Reviews

2.4

Based on 216 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

Read Warner Leisure Hotels Reviews

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 5 star review on 28th March 2024

Warner Leisure Hotels 1 star review on 7th December 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 4 star review on 19th July 2022

Warner Leisure Hotels 5 star review on 20th June 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contact with head office almost impossible phone calls are either cut off with a message they are too busy or you are left in que for ever. Tried to send an email only to receive a response that details must be sent on their online form. Did this and reeived a response that I am not authorised to use their support scheme. Obviously have no interest in their customers.”

Posted 2 years ago

“We have tried and,to date, failed to get a refund for a cancellation owing to Coronavirus. I am shielding and just prior to Christmas received a message from the NHS telling me that I must maintain distancing and only mix with people who had a lateral flow test. Having previously stayed at Warners I knew that this would not be possible in the dining room so reluctantly cancelled our break. I am still waiting the curtesy of a reply to the letter I sent with a copy of the note from the NHS. They have apparently put SOME of our money into a holding account for future use which we certainly didn't sign up for.”

Posted 2 years ago

“We booked for studeley castle 3rd Jan to 7th Jan we tried to change the date week before as we were both I'll but couldn't get any help at all so we went stayed mostly in our room and came home a day early as we both had bronchitis went to reception just took our room number and said she'd forward the bill but as yet received nothing customer service diabolical”

Posted 2 years ago

“Due to Covid we had to cancel our two night stay . We gave 48hrs notice and proof of Covid positive test. I have been informed that a refund will not be processed, despite the genuine reason for cancelling. I was advised I needed to give 72 hrs notice! and my money would be used to pay towards my next booking ! Given the lack of care and unreasonable response I have stated that I would never rebook with Warner Hotels again Their cancellation policy during uncertain times, and there refusal to reimburse me has resulted in me loosing £250 . We will not be rebooking, and will tell others about our, uncaring, awful, experience. By doing the right thing to protect others, I have been penalised . Warner’s experience is Zero customer support and care”

Posted 2 years ago

“We are both vegetarians and the standard and quality of food for vegetarians was poor, even the chefs agreed it was a poor deal. The menu choices we were informed come from head office. When we went through the usual channels for making complaints we received a bland non committed reply, no offer of compensation or a commitment to improve the menu. When I followed this up a couple of weeks later stating that their reply was disappointing they replied rudely that that was the end of the issue! They did not even have the manners or courage to print the full name or a contact number for us. It was signed ‘Benjamin’. This is the sign of a badly managed company that does not care about its customers only about profits. If you are vegan or vegetarian we would not recommend Warners to anyone, and be aware of the poor customer services. So sad as you have some lovely staff working hard at Cricket St Thomas, but you let them down as well.”

Posted 2 years ago

“Just contacted Warners following the government advice not to attend large social functions because of the latest increase in covid cases. I was told I could not receive a refund or change my booking because it was only advice and the hotel was still open. I referred them to their covid cancellation policy which states very clearly that the covid guarantee would apply on government advice (not legislation). I have now lost over £1000. If I had known that my money was at risk I would never have booked in advance. I have been enjoying Warner breaks for 20 years and I am appalled and hurt at their behaviour and will most certainly never risk booking another break with them.”

Posted 2 years ago

“Just rang re covid. We live in France and after the hurdles we have just had to jump over to get to the UK for Christmas re an extra £600 pounds for PCR tests plus quarantining until you get the results wouldn't be worth it for a 3 day break. The whole time would be spent in the room in quarantine. So rang thinking we had this piece of mind covid cover. Told it wa our problem if we had to quarantine. Told we had lost our deposit, couldn't bank it or re book . Absolutely bloody disgraceful. I am a pensioner and stupidly got taken in by the nice time I was having by their hard sell of constantly thrusting leaflets at you and leaving them on your table. Well I am the fool but you as a company are disgraceful. Enjoy my deposit which could have so easily have been used for a future booking.”

Posted 2 years ago

“I have just rang to say that we can't Go next week to boddellwydan as my other half is on her way back from America and must isolate then have tests they said you haven't insured with us so you will lose everything I go 3 to 5 times a year and have paid deposit for one in march which I definitely won't be going on any Warner breaks again no matter how good they were”

Posted 2 years ago

“We have contacted you twice providing photos and the discusting food we were served. We ended up with COVID. We only have asked for the upgrade refund and the missing meals but you have not replied. Photos of the lack of cleaning have been sent.”

Posted 2 years ago

“I will keep this very short. If you are reading this then you probably have read other reviews about Cricket st Thomas. I agree with all the other negative reviews and it would be pointless to add mine. Do not bother to book this hotel - please save your money and choose another hotel experience where you can have value for your money”

Posted 2 years ago

“stayed at Cricket recently , disaster for food service awful GIVE WARNERS A MISS THEY ARE AWFUL”

Posted 2 years ago

“We have just returned from staying at Nidd Hall. Poor Service The most disappointing aspect of the stay was the poor service. It was necessary to go looking for staff to place drinks orders. Service was impossibly slow. Staff seemed to be actively avoiding customers. Cold Bedroom and Public Rooms Our room was cold. A heated towel rail does not compensate for a bedroom where the guest has no heating till late afternoon. I phoned reception to be told that the electric heater would be available at 4.30. It is also automatically turned off again early evening. Cold Corridors We were located in room 95 East Wing. The ground floor is especially cold as the doorway for access for the laundry trolleys was left open by staff. Dusty Bedroom and Public Spaces The dusty radiator in the bedroom when it did work filled the room with the smell of hot dust. As we had lunch one day we couldn’t help but notice thick dust in the corners of the room on the polished floors. So much for additional Covid levels of cleaning. Cofftea The name for our breakfast cup of liquid refreshment. Mixing the stainless steel thermos jugs is never a good idea. The result is tea that tastes like coffee and coffee that tastes like tea. Perhaps it would be a good starting point if you are looking to improve the service. Will we be back, no I don’t think so. You still have a lot to learn.”

Posted 2 years ago

“Like your hotel but booking and paying a nightmare worse Web site I have ever used”

Posted 2 years ago

“We have been customers at Warner Hotels for the lads 16 years staying at 8 differebt locations, some several times. During this time we had built up to a gold concierge card which should give 10% discount on purchaces during our stay. The first thing we were told on arriving at Bodelwyddan Castle Hotel was that Warners had been taken over and the concierge club no longer existed and we would have to join club Warner and start again. This was very dissaponting and a preview of the rest of the stay, which did not meet the standards that we always have had in the past. We have stayed at this hotel before and we could see how things had deteriated. The beautiful grounds are really in need of attention everywhere is overgrown. We were told that a new garden manager was needed. I think a few more gardeners are required. The food was of poor quality and usually luke warm and served by untrained young staff. Our room 109 was quite nice but with a large tree outside the window was very dark. The lights had to be on all day. The entertainer on the Friday night was an Elvis impersonater and was excellent. The entertainment manager was good but the rest of the entertainment was not so good. Overall we enjoyed our first break since Covid but were dissaponted with the new Warners and will think carefully before we book again. Pamela Bailey”

Posted 2 years ago

“We have just spent 3 days at Warner Hotel's, Thoresby Hall, which cost nearly £900 and the whole experience was a massively overpriced disappointment. The service was absolutely appalling as we were often having to wait half a hour or more between courses for dinner and on 2 occasions our order had been forgotten and it was 25 minutes before our wine turned up. Tea and coffees were served at all meals by a waiter but often they served one or two tables in the smaller dining rooms and then simply disappeared. Our bedroom was on the 4th level of the new building which was like an absolute sauna and it was so hot we couldn't sleep even though the outside temperature was less than 16 degrees at night. There was an electric fan in the room but that didn't help nor did having the windows wide open. 2 floors down it was 10 degrees cooler. Many of the reception staff didn't even understand about the leisure activities and sent us on a long walk down to the spa reception when they should have been taking the booking for things like archery themselves. Once they was no milk provided after the room was cleaned and it took over 90 minutes before any turned up by which time we'd had a cup of black coffee and left. Yes many hotels are suffering staff shortages but Which magazine has rated Warner as one of the best hotel groups but this was the very worst experience we have ever had in a hotel, anywhere in the world. And to top it all there was a Fun fair/music festival in the grounds in front of the hotel which was so loud and that you couldn't hear yourself speak when sitting on the terrace or in some of the lounges. All in all it was a dreadful experience. Give Warner hotels a miss, you won't regret it. We weren't the only ones making these same complaints by any means.”

Posted 2 years ago

“Stayed at studley castle in july food cold staff unhelpful room above outside bins and above the extractor fans for kitchen area so new exactly what the meals at night were going to be never had the same table or waiting staff at meal times told it was not to overwhelm the kitchen and waiting staff I'd factored in the covid problems we had not had a holiday since 2019 and was looking forward to this break at warners new flagship hotel I've had better food at wetherspoons”

Posted 2 years ago

“Cancelled holiday July 2021. Promised Full refund. 50 days later, numberous e-mails and phone calls still not received refund. Be aware!”

Posted 2 years ago

“Spa break that I booked was not available as only one member of staff works on Monday, and she was fully booked up months or before On my arrival other leisure facilities were closed for one and 1/2 hours when it reopened there was too many people who wanted to use it so this was not available also Raised concerns with the on site manager who became very aggressive dismissive and unprofessional”

Posted 2 years ago

“Our stay at Nidd Hall starting 19th July was disappointing. Room 181 a signature room was dark and dismal, the light was turned on for reading in daylight hours. The view from the porthole window was the roof! There was a leak from the bathroom sink which was reported to the house keeper who organised a plumber who couldn’t fix the problem that day but never came back. We were told that we couldn’t change the room. We later found that the leak had not been reported to reception and also that we were mis informed about a room change. The head receptionist offered us a change on Wednesday evening, we declined as we were leaving on Friday morning. In fairness she gave us a discount on our drinks bill, a service accepted reluctantly. The restaurant was way below the usual Warner standard. We had problems with the restaurant manager who was rude and incapable of dealing with clients with mobility problems. There is a one way system in the restaurant but as my husband uses a scooter we had to enter through the exit. The system of booking in each meal meant that we were left waiting on more than one occasion. We were allocated a table on the first evening because of our limitations but on more than one occasion other people were sitting at it. He made no attempt to solve this problem in fact telling us it wasn’t his fault if other guests sat there, clearly he had directed them to that table! During our stay when ordering drinks etc. We were asked if we had a Warner card. I had had an email asking me to register and had done so. This was our fifth visit to Warners. A silver card arrived today with a covering letter which said that you were pleased that we had enjoyed our FIRST break with you. Do you not have customer records? I am regularly emailed by you company so someone knows us! I have read other reviews on line and it would seem I am not the only disappointed customer. We have all had a hard time of late but the fact remains that Warner holidays are not inexpensive. We have always felt we had value for money but not this time. Perhaps the biggest disappointment is what appears to be the lack of communication. I have filled in the feedback form and tried to email about our break. Perhaps the company is a little blinkered just now, my advice is read your reviews and speak to you customers while you still have them.”

Posted 2 years ago

“We left a day early, we just couldn't face another meal! Sad to say the food at Littlecote was awful, our first dinner was tepid the full English breakfast was cold the eggs were well over cooked, to make things worse the replacement dishes were wrapped in cling film under a light waiting for the current trays to be used, heaven only knows what that was like! Moving on to the evening meal we both had lamb shanks (tepid) cold greasy roast potatoes and cold vegetables. The last straw was breakfast on our penultimate day eggs royale brought to us instantly after ordering stone cold, we couldn't take anymore sorry Warner unless you go back to pre-Covid standards we will not return.”

Posted 2 years ago

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Warner Leisure Hotels is rated 2.4 based on 216 reviews