Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

2.5 Rating 240 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 5 star review on 28th March 2024

Jim Clark

Warner Leisure Hotels 1 star review on 7th December 2022

Anonymous

Warner Leisure Hotels 4 star review on 19th July 2022

Drean.

Warner Leisure Hotels 5 star review on 20th June 2022

Lawrence Trent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have sent 4 emails to customer service to GET CLUB CARD We have stayed in 3 different hotels and each time have been told to get in touch with head office !!!Have you tried!!!. We will NOT be booking further breaks until we receive some answer Alan Sint”

Helpful Report

Posted 3 years ago

“Booked a trip to Cricket St Thomas for 4 to celebrate my sister’s surprise birthday and as you cannot book 4 people in a room we had to book 2 rooms - unfortunately I was tested positive for COVID the day before and therefore couldn’t travel and now being told thst I can only move one room to a later date but the other room has to be used or we lose over £600 ! One of the so called customer care department had no sympathy about what was going in and no help whatsoever and explain how can you gave one room moved but not the other ! I also spoke to 3 others 2in reservations and another in customer care who were helpful to see what can be done but the the original person came back k and was adamant that these were the rules and told me to look in the website and told her that I have and cannot find anything about changes for a COVID on more than one room on one booking . I cannot tell how distress and upsetting this had been of what was suppose to be a happy occasion - a company I will never want to book or recommend to anyone. It feels I am being punished for something out of my control .”

Helpful Report

Posted 3 years ago

“Booked for Mon-Fri 28/03/22 at Holme Lacy House (2 rooms). Food was very disappointing, same menu every night except for chefs special and desserts. Had to have fish and chips 3 nights as nothing else on offer that we would eat. Veg totally raw and nothing like the food served in previous visits. Evening entertainment with house team also rubbish. Looked to be grossly under staffed in all areas. Our rooms were also very dirty, skirting boards all thick with dirt which you could write your name in within main room and bathroom. Behind bathroom door was again dirty with about an inch of dirt! To add insult to injury the snacks left in basket as welcome nibbles were well and truly out of date. Packet of Oloves Lemon & Rosemary olives went to open for nibbles on way home only to find they went out of date on 22/12/2018. Correct me if I’m wrong but over 3 years out of date is disgusting. Standards have gone well down and we will never book a Warners break again!”

Warner Leisure Hotels 1 star review on 1st April 2022

Helpful Report

Posted 3 years ago

“Having really enjoyed our stay at Thoresby Hall, Warners flagship hotel, we booked four more breaks whilst we were there. I queried the amount of discount we were given as the brochure we picked up in the hotel clearly stated on the back cover that £40pp is given to booking four breaks and above. I telephoned Warners after we returned home; as advised by the member of staff in the holiday shop within the hotel. I was asked to photocopy the back page and forward it with a covering letter, this I did five weeks ago, and have had no reply. I telephoned yesterday, a recorded message said they were too busy to take my call. I telephoned today and after a long time on hold, the person dealing with my query put me on hold, then cut me off at 4.55 p.m. I guess as the hours of business are 9 - 5, it was more important to finish work on time that to come back to me and deal with my call. Warners have really gone down in my perception of them with regards to the standard of customer service I had expected from such a reputable company, I am sorry to say.”

Helpful Report

Posted 3 years ago

“I had to postpone my break because of the death of a close family member. Warner charged me £160 ( nearly half the cost of my break ) for the privilege. I found this rather heartless when I was distraught with grief at the loss of a loved one. I wrote to their Head Office but haven't had the courtesy of a written response. When I telephoned I was told they couldn't make exceptions - they would treat everyone who was recently bereaved in the same way. I found this approach rather shocking from a company like Warner and from similar reviews on this site it sounds as though their Terms and Conditions perhaps need an urgent review to be a little more accommodating in the case of the death of a close relative. I wasn't asking for my money back - just a little compassion and understanding at a low point in my life.”

Helpful Report

Posted 3 years ago

“We had a booking at Holme Lacy for 4-7 March. However I caught covid and had to cancel 2 days prior to travelling. I only had 1 covid test in the house and disposed of it after testing positive. Rang Warners to cancel and move to another date. They said I would have to produce proof of a covid 19 test. By this time I was in bed and not able to get out to get more tests. My husband was also feeling unwell. They said there was nothing they could do and kept £500. They wouldn't move break to another date. We have used Warners many times in the last 2 years but I'll never book a Warners holiday again. Abysmal treatment of a regular customer.”

Helpful Report

Posted 3 years ago

“Warner Hotels, Please be assured I will never stay at or have any interest in ever booking with Warner Hotels again. I will never recommend you to anyone. If you have any interest in my total disgust and distance with your un-empathetic Staff - by all means contact me. If not, one can only assume this is your standards. Being advised by your staff consultant that the only way I can get out of my booking was to " go out and catch Covid-19". I am sure in the current Covid pandemic, the press would love to hear this ! Ross Berry Sydney, Australia.”

Helpful Report

Posted 3 years ago

“We are Pensioners and first time customers and booked two 7 days breaks at separate Warner locations. Due to a change in circumstances we wanted to cancel one of the bookings but on contacting Warner we we’re informed by Holy that we would not get any refund for the £1131 we had paid. We genuinely thought we could could cancel up to 48 hrs before arrival and get a full refund. Incorrect we where told we did not take out a insurance policy so we would lose the full £1131 cost if we cancelled. I can honestly say we did not see any reference to this when we made our booking. We can Not afford to lose this money and forewarn all potential customers of this injustice. Nobody at Warner seem to care about customer service as seen by all the 1 Star reviews and we will informing all my family and friends.”

Helpful Report

Posted 3 years ago

“The government have cancelled nearly all covid restrictions, so why haven't Warner complied. I have spent a long weekend with 200 to 300 other individuals that have never mixed with before, 99% wear not wearing face coverings in the hotel and during entertainment. However, you are not allowed to go near the bar to order anything, all the staff are wearing useless masks (not officially recognised PPE), which when I asked at least 35 of them they said it makes their work harder, less enjoyable and less able to relate to the guests, which I agree with. Mr Thompson, review your silly rules and join the free society now.”

Helpful Report

Posted 3 years ago

“Really hard to contact Warner, we had to cancel our weekend break as my mum was put on end of life care, we cannot have any money back as the cancellation is too near our break and they cannot transfer my money to a future reservation, what an uncaring company.”

Helpful Report

Posted 3 years ago

“Telephone Customer Service is non existent, don’t even think of ringing them on 03301009774. I have tried telephoning them after an online problem, but left holding on for 25 minutes, eventually a lady came on the phone to say I would get a return call within 2 hours, of course no one rang me back. The exact same thing happened when I booked a weekend break last year online and needed help with something. I had to complain by email. Call received back five days later, sorry, busy, Covid etc, how do they get bookings when they don’t answer the phone? Lots of online problems as well. Go elsewhere is my advice.”

Helpful Report

Posted 3 years ago

“Contact with head office almost impossible phone calls are either cut off with a message they are too busy or you are left in que for ever. Tried to send an email only to receive a response that details must be sent on their online form. Did this and reeived a response that I am not authorised to use their support scheme. Obviously have no interest in their customers.”

Helpful Report

Posted 3 years ago

“We have tried and,to date, failed to get a refund for a cancellation owing to Coronavirus. I am shielding and just prior to Christmas received a message from the NHS telling me that I must maintain distancing and only mix with people who had a lateral flow test. Having previously stayed at Warners I knew that this would not be possible in the dining room so reluctantly cancelled our break. I am still waiting the curtesy of a reply to the letter I sent with a copy of the note from the NHS. They have apparently put SOME of our money into a holding account for future use which we certainly didn't sign up for.”

Helpful Report

Posted 3 years ago

“We booked for studeley castle 3rd Jan to 7th Jan we tried to change the date week before as we were both I'll but couldn't get any help at all so we went stayed mostly in our room and came home a day early as we both had bronchitis went to reception just took our room number and said she'd forward the bill but as yet received nothing customer service diabolical”

Helpful Report

Posted 3 years ago

“Due to Covid we had to cancel our two night stay . We gave 48hrs notice and proof of Covid positive test. I have been informed that a refund will not be processed, despite the genuine reason for cancelling. I was advised I needed to give 72 hrs notice! and my money would be used to pay towards my next booking ! Given the lack of care and unreasonable response I have stated that I would never rebook with Warner Hotels again Their cancellation policy during uncertain times, and there refusal to reimburse me has resulted in me loosing £250 . We will not be rebooking, and will tell others about our, uncaring, awful, experience. By doing the right thing to protect others, I have been penalised . Warner’s experience is Zero customer support and care”

Helpful Report

Posted 3 years ago

“We are both vegetarians and the standard and quality of food for vegetarians was poor, even the chefs agreed it was a poor deal. The menu choices we were informed come from head office. When we went through the usual channels for making complaints we received a bland non committed reply, no offer of compensation or a commitment to improve the menu. When I followed this up a couple of weeks later stating that their reply was disappointing they replied rudely that that was the end of the issue! They did not even have the manners or courage to print the full name or a contact number for us. It was signed ‘Benjamin’. This is the sign of a badly managed company that does not care about its customers only about profits. If you are vegan or vegetarian we would not recommend Warners to anyone, and be aware of the poor customer services. So sad as you have some lovely staff working hard at Cricket St Thomas, but you let them down as well.”

Helpful Report

Posted 3 years ago

“Just contacted Warners following the government advice not to attend large social functions because of the latest increase in covid cases. I was told I could not receive a refund or change my booking because it was only advice and the hotel was still open. I referred them to their covid cancellation policy which states very clearly that the covid guarantee would apply on government advice (not legislation). I have now lost over £1000. If I had known that my money was at risk I would never have booked in advance. I have been enjoying Warner breaks for 20 years and I am appalled and hurt at their behaviour and will most certainly never risk booking another break with them.”

Helpful Report

Posted 3 years ago

“Just rang re covid. We live in France and after the hurdles we have just had to jump over to get to the UK for Christmas re an extra £600 pounds for PCR tests plus quarantining until you get the results wouldn't be worth it for a 3 day break. The whole time would be spent in the room in quarantine. So rang thinking we had this piece of mind covid cover. Told it wa our problem if we had to quarantine. Told we had lost our deposit, couldn't bank it or re book . Absolutely bloody disgraceful. I am a pensioner and stupidly got taken in by the nice time I was having by their hard sell of constantly thrusting leaflets at you and leaving them on your table. Well I am the fool but you as a company are disgraceful. Enjoy my deposit which could have so easily have been used for a future booking.”

Helpful Report

Posted 3 years ago

“I have just rang to say that we can't Go next week to boddellwydan as my other half is on her way back from America and must isolate then have tests they said you haven't insured with us so you will lose everything I go 3 to 5 times a year and have paid deposit for one in march which I definitely won't be going on any Warner breaks again no matter how good they were”

Helpful Report

Posted 3 years ago

“We have contacted you twice providing photos and the discusting food we were served. We ended up with COVID. We only have asked for the upgrade refund and the missing meals but you have not replied. Photos of the lack of cleaning have been sent.”

Helpful Report

Posted 3 years ago

Warner Leisure Hotels is rated 2.5 based on 240 reviews