waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,926 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

4183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the sample pack and not one flavor was even remotely tasty.”

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Posted 4 years ago

“Never received my water bottle or set steel edition kit with 4 boxes. Spent $80 for 2 boxes of waterdrops.”

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Posted 4 years ago

“After waiting a month for my order and being assured that both of my limited edition Sakura bottles were finally on there way. I received my order only to get my package with out my bottles in it. There is no packaging slip and shipping boxs are alway so thin and never properly sealed. I always worry my boxes of drop are going to fall out during shipping. In this case all my boxed of drops, straws, and carafe made it safely. There is now way the two largest items fell out before anything else, they were never sent. Getting a response from waterdrop has been slow and most responses don't make any sense. The ones that do a auto generated. I am extremely upset at the lack of understanding the company it putting it to make this right for its loyal customers. Most have been offered a refund or point equal to there purchase. I am still struggling just to get what I paid for with little help from the company. Stuck sending emails and then waiting days to over a week for a response.”

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Posted 4 years ago

“Not happy with flavours. They sent all just sour. The bottles are expensive for just being a film picture of wood over stainless and the glass leaked. I will unfortunately return these and get some better ones at Nordstrom or something. Sad to waste my money shopping these back and forth. Plus they would not exchange my bottles they customer service. They only wanted to send me a cap after the pink water spilled in my new Tesla white interior. Ugh. Bad for business. Response is about 12 hours more or less. Sometimes 3 days later when going back and forth.”

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Posted 4 years ago

“After a month of waiting I will finally get and be able to try shiro. My order was never sent, I got the run around for weeks. Let's hope it's worth it as I was given 500 points for my troubles and a 20% should I choose to purchase again. Honestly though after this much of a hassle to get something I was charged for a month ago do I really want to order again.”

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Posted 4 years ago

“I received my order and was excited to try the Boost flavored waterdrop...I can't take the taste...it's like I'm drinking perfumed flavored water!”

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Posted 4 years ago

“I did not like the flavors at all. My kids said the water smells like urine. Not something I would buy again or recommend. Especially for the price.”

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Posted 4 years ago

“I tried to find out which one tastes like sweet tea, Georgia style that is. No where can I find it. So I can’t find it.”

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Posted 4 years ago

“Sent me and many others incorrect product and can’t fix it.”

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Posted 4 years ago

“I tried them all. They are just awful.”

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Posted 4 years ago

“You can't drink unless you unscrew and remove the wooden cap. If you are driving or an active person- forget it. you need two hands before you open and drop in the water drop tablet. Not at all user friendly.”

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Posted 4 years ago

“I'm so disappointed. When I read about waterdrop I was excited because I have developed a Hint water habit. I prefer not to use plastic water bottles so I thought waterdrop would be a great replacement. My order arrived today and my first sip revealed what I had not caught in the fine print -- sugar substitute, worst of all, stevia. I thought waterdrop was like Hint with just the flavor essence and no sweetener. I cannot use stevia because of a medical condition. I wish waterdrop had a completely unsweetened version.”

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Posted 4 years ago

waterdrop US is rated 4.7 based on 5,926 reviews