waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,926 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

4183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My fault, but I did not read ingredients before ordering. The frosted glasses I got are beautiful. I will not order drops again. taste is awful!!!”

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Posted 3 years ago

“Not a fan of the mint tea. Tastes awful! Smells awful! If there was a way to return it I would.”

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Posted 3 years ago

“I bought this to clean my waterbottle. It doesn't fit into the bottle. I'm hoping for a refund.”

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Posted 3 years ago

“The drinks are good but they are sold in tiny plastic containers. I won’t be ordering again till that’s changed. Wasteful. I didn’t buy bottled water or drinks before so this is not saving any plastic for me.”

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Posted 3 years ago

“Love the flavor. Price is very high and service is awful. My first order with a bottle arrived with a cracked cap. Nobody did anything although I emailed and called. Second order took almost 2 months to arrive. I get it that you are growing fast, but nobody cares if there is a problem. Probably my last purchase”

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Posted 3 years ago

“Just the right amount of fruity notes!”

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Posted 3 years ago

“Great flavors”

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Posted 3 years ago

“If I could give no stars I would. This offer is very misleading. You only get 3 drops per flavor which it says in the small print if you have purchased from this company before you're use to getting 12 in each. The bottle was beautiful however the coverings all seem to have a faded look. Not at all the vibrant colors shown on the website.”

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Posted 3 years ago

“Water tasted gross like a vitamin- shame on me for getting sucked in on Instagram for this. Another example of a product that sucks but company pays for influencers to promote. Waste of $90”

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Posted 3 years ago

“I haven't received my order yet. According to USPS it's still in transit.”

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Posted 3 years ago

“I Hate this product on so many different levels... First off, it tastes like baking soda water with a slight fruit flavor. I wish ANY review would have stated this. I would never have purchased it if i knew this. secondly, I’m not sure why but but this Waterdrop makes me extremely sick and nauseous. It’s making my stomach extra acidic which doesn’t sit well after eating and drinking. I wasn’t sure what was going on because how could a product that tastes like baking soda (a base) make my stomach acidic?.... so I look at the ingredients: Ingredients state: Citric acid, sodium carbonate, potassium carbonate, inulin, natural flavor, acerola powder, green coffee extract, vitamin c, ascorbic acid, stevia leaf extract, pantothenic acid, spirulina extract, vitamin b1. (please forgive spelling mistakes as Im retyping this from the microscopic font on the physical box) You can see the very first ingredient is citric acid... and the second ingredient is what I assume is making the water taste like baking soda... Go figure! I even tested this to make sure it wasn’t in my head and on the days I drank the Waterdrop... sure enough I threw up... on days I didn’t drink it, I felt fine. Finally my biggest issue is that they don’t take returns on used products. How would I have known this product would make me sick without trying it? Plus, even if i didn’t open the package, the customer pays for any return shipping. So here I am, out $100 in cube drinks that make me sick....”

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Posted 3 years ago

“This is a lot of hype. Extremely expensive product for something that just it’s notWow.”

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Posted 3 years ago

“I did not get my order.”

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Posted 3 years ago

“Very disappointed. Each of the cubes I’ve tried so far have very little flavor and they are not melting; I’m smashing them up. Would not recommend to anyone; waste of money.”

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Posted 3 years ago

“I gave it a 1 star because I never received this order. I’ve contacted customer service several times and was told to be patient. The order I placed AFTER this one arrived quickly, this one, which was expensive, DID NOT arrive at all.”

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Posted 3 years ago

“I never received the water drop box (coffee water drop)!! I only received the bottle!!”

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Posted 3 years ago

“Wasn’t a fan of the flavor. The colori f of the drop is lovely. But everyone has their own palate! I’m sure many others like this one.”

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Posted 3 years ago

“Pretty, but broke a month after I got it.”

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Posted 3 years ago

“I have not received my last order for Flair.”

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Posted 3 years ago

“I can’t review it because it never arrived. This has happened before with Waterdrop. I don’t know what this company does wrong, but whatever cheap route they take has a detrimental effect on how I feel about the product. Tracking is useless. I’m done.”

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Posted 3 years ago

waterdrop US is rated 4.7 based on 5,926 reviews