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waterdrop US Reviews

4.7 Rating 5,869 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,031
 Metrics Info
4.7
Based on 5,869 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Laurie
Verified Buyer
“I am not able to comment because it has not been delivered. UPS had it and now my local post office may have it. I don’t know what the issue is. I’m very disappointed”
Helpful Report
Posted 3 years ago
Anne
Verified Buyer
“The product is satisfactory, but the shipping which they claim is three to four business days, for both orders I have placed has been about three weeks. This bothers me greatly. Please don't make claims that you can't honor.”
Helpful Report
Posted 3 years ago
Ann
Verified Buyer
“I only received 3 boxes.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“👍🏾 The Flair keychain is nice. Thank you. I wish the keychain have two or more. I usually put two water drops in my 16 oz water all the time. I would like the water drop cubes to increase the double size for 8oz and up. The taste is too weak tastes and flavor. I would like to taste more Strong and Bold with lightly sweetened. Sometimes I sprinkle a little of Crystal Light and sometimes pour a little liquid of fruit drink enhancer. Thank you”
Helpful Report
Posted 3 years ago
Chyrel
Verified Buyer
“The caps don’t fit mt 32 ounce metal bottle and I broke my original cap”
Helpful Report
Posted 3 years ago
Michelle
Verified Buyer
“Expensive for what you get.”
Helpful Report
Posted 3 years ago
Janet
Verified Buyer
“Not my favorite flavor.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“A lot of mistakes made during order prep that I have to return, contact for return, and PROVE their is an issue in order to get a return to happen...Very lenghty and timely process for the price paid for these products. I can;t even get a new cap for a water bottle with out a picture of it leaking....Which this was sent....but the new cap STILL has not show up.....”
Helpful Report
Posted 3 years ago
Laura G
Verified Reviewer
“I so want to give this a better review. I love the flavors but cannot get past the Stevia taste. I wish I had seen that it was an ingredient before I made my purchase. Waterdrop, please let me know if you ever go truly sweetener-free.”
Helpful Report
Posted 3 years ago
Allison
Verified Buyer
“I like the water drop flavors, but need to use them in moderation. I noticed after a week of use that I had some acid reflux after drinking a bottle with a tab in it. I love the glass bottle, but it's a little too big for me to carry all the time. I did have a issue with my lid and my bottle kept leaking, but Aracely with Water Drop was amazing at helping me get a replacement! I loved the water drop bag, but I already had a shoulder strap break and can't carry it now. Overall I like the water drop tabs, but not sure it's worth the money.”
Helpful Report
Posted 3 years ago
Verena
Verified Buyer
“Taste is ok only. First shipment was not made, company then replaced order after several contacts.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I haven’t received communication about my recent purchase. Just that it was preparing to ship over a week ago.”
Helpful Report
Posted 3 years ago
Marjorie
Verified Buyer
“Im not loving the flavors, they are kind of too weak and have an aftertaste. I've tried 3 flavors so far and just not enjoying them as much as I hoped.”
Helpful Report
Posted 3 years ago
Jaynie
Verified Buyer
“I purchased the variety pack with the steel water bottle and I do not like any of the flavors. The cube does not dissolve completely and there are little flakes in my waters that almost taste spicy. I was hoping for more of a crisp and lightly fruity taste for a couple of the cubes but nope, they all taste pretty gross. I won't be purchasing a refill. In addition, the bag I received for free is cute, but small. I will probably gift it to someone.”
Helpful Report
Posted 3 years ago
CHARITY
Verified Buyer
“The products are great quality and the water drops taste great. I only received half my order and have yet to get a response from the company concerning my incomplete order.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I am trying the other flavors but I notice that Glow had that diet taste. Too bad there could not have been a choice of Stevia or non Stevia. Don’t like the diet aftertaste.”
Helpful Report
Posted 3 years ago
DEBBIE
Verified Buyer
“32oz I am finding too large as my water gets warm too quick even with sleeve on. Lots of $ and now stuck with it and ordered a 20oz so now really invested”
Helpful Report
Posted 3 years ago
Sandra
Verified Buyer
“I like Vive but Boost is not a favorite at all. I”
Helpful Report
Posted 3 years ago
Donna
Verified Buyer
“I was very disappointed in Vibe. I found it to be nearly flavorless with no mint at all. Boost and Youth are my favorites. I won't order Vibe again. I absolutely do drink more water when I add waterdrop to it and will keep using the product. But, seriously, what is up with Vibe?”
Helpful Report
Posted 3 years ago
Susan
Verified Buyer
“Love the packaging, the whole concept, but the flavors wouldn’t draw me back again.”
Helpful Report
Posted 3 years ago
waterdrop US is rated 4.7 based on 5,869 reviews
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