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waterdrop US Reviews

4.7 Rating 5,869 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,026
 Metrics Info
4.7
Based on 5,869 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Mary
Verified Buyer
“Love the flavors and concept. They are pricey. They won't ship to me so I can only order gifts right now.”
Helpful Report
Posted 3 years ago
Karen
Verified Buyer
“Boost is wonderful. Love raised my blood sugar values 50 and more points. I will not be reordering.”
Helpful Report
Posted 3 years ago
Ida
Verified Buyer
“I wasn't too thrilled with the lime flavor in the Focus. It just wasn't my cup of tea.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The straws works wonderfully; however, the paint coating chips away if you don't take care of them, ie. placing them in the sink with other things that can scratch it. The bottle was a present, but from what the person said, he loves it.”
Helpful Report
Posted 3 years ago
Tina
Verified Buyer
“Some are good will try them all again to see which flavors I really like”
Helpful Report
Posted 3 years ago
Ash
Verified Reviewer
“I ordered the variety pack with 6 different flavors of my choice, the flavors being: Love, Glow, Youth, Zen, Boost, and Shiro. My favorite flavors being Love (not a shock, it being Pomegranate) and Zen, my least being Boost and Youth. The capsules do a fantastic job of distributing flavor into the water, leaving the drink much more flavorful than I anticipated! These favors taste as though the creators combined herbal teas and fruit juices into each capsule - which sometimes works with some favors, but not so much with others. My biggest issue with this product is that I have constantly experienced heartburn after drinking, so, if you are sensitive to citric acid or experience heartburn regularly, this may not be the right product for you. Otherwise, I 100% recommend Love, or checking this out for yourself!”
Helpful Report
Posted 3 years ago
Lori
Verified Buyer
“I was really looking forward to getting my order. But it was cancelled due to over selling. So I have yet to try it.”
Helpful Report
Posted 3 years ago
Tracey
Verified Buyer
“So far I love the micro flavors. The glasses that I order for us not so much. My husband put ice in one glass went to move it from one side of the counter to the other and when he picked it up the bottom fell out. Not happy. Will be returning.”
Helpful Report
Posted 3 years ago
Rimma
Verified Buyer
“For those who love black cherry flavor, I am sure it is a hit. As much as I love fresh black cherries, it is just not my favorite flavor in drinks. In this case I have to squeeze some lemon to make it taste better. LOVE, however is definitely a hit with me.”
Helpful Report
Posted 3 years ago
Jennifer
Verified Buyer
“Flavors are nice but not amazing. Youth flavor is my favorite and Boost is my least favorite. I do like the packaging and convenience.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Actually, I have a question. What makes these drops different than Propel Water? Propel now has vitamins in there water too. I purchase the regular Propel Water in Black Cherry 🍒 & they come in a 12 pk for a little over $6. Just wondering the differences 🤔”
Helpful Report
Posted 3 years ago
A W
Verified Reviewer
“Great water bottles. Good flavors. Youth is my favorite. Customer service is not great with this company. They refuse to honor their own coupons and are unable to handle simple price adjustments.”
Helpful Report
Posted 4 years ago
Blakely
Verified Buyer
“Would like to give 3.5 stars. I have placed 2 orders and had problems with shipping both times. Customer service was only responsive after posting publicly on social media. Products seem to be quality and my problems were resolved but I would have much rather have been able to do it privately. I will say the issue I had the 1st time was improved on with the 2nd order, so they do seem to be listening and making adjustments. Which means I will be giving them another chance.”
Helpful Report
Posted 4 years ago
waterdrop US is rated 4.7 based on 5,869 reviews
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