Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.73

4.7 Rating 4,027 Reviews

94 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,027 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Waterdrop UK 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I cannot review the products you listed, due to parcel not being delivered and order having to be refunded. Items now out of stock for second attempt order, so had to order different ones :(”

Helpful Report

Posted 2 years ago

“I love the waterdrops. However I never got the free bag if I spent over £60. I contacted customer services who said you did not add free bag at checkout. Sorry nothing else we can do fot you. Disappointed after the amount I spent.”

Helpful Report

Posted 2 years ago

“I really love the product, I just feel that the customer service could use a little work, I made an order which was never delivered to me, it took several months to get a refund, I did ask for the products just to be sent again to me and they refused, they did give me £5 off my next order but it wasn't about the money, I just wanted the products I had ordered without the hassle”

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Posted 2 years ago

“Product is excellent, I was very happy & placed 2nd order. Delivery is painfully slow on both occasions & really puts me off ordering again. 😒”

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Posted 2 years ago

“The bottle is great. However, glass isn’t the best option as it smashed after 2 days of having it.”

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Posted 2 years ago

“Delivery took longer than 3-5 days advertised on their website. The delivery was done with GLS/ParcelForce which unfortunately is one of the worst reviewed delivery companies to work with - Long story short I had to wait for the product to be redelivered as they failed to deliver in the first attempt with no phone-call or delivery card left and when the product was finally delivered the branded box for the product was damaged and ripped. Fortunately product itself was not damaged. Altogether I didn't have the best buying experience with waterdrop.”

Helpful Report

Posted 2 years ago

“Thank you for sending this review as I do need to express my concern. I have really enjoyed all the water caplets as I struggle to drink large amounts of plain tap water. However I really feel the packaging is an issue. Why does each individual cap have a blister cap? It’s needless. Please reconsider this as an option could be a bulk buy of say 50/100 of caps in a recyclable material bag or box which can be decanted straight into a glass storage jar which could have Waterdrop logo design on it. This makes more sense for all the family to use.”

Helpful Report

Posted 2 years ago

“Decent products, although some of the flavours could perhaps be stronger. I also like the glass bottle I purchased, despite the small imperfection in mine. Why 3 stars then? Because of the time it took from the point of placing the order, to the point at which it was dispatched. I made the "impulse" purchase based on a YouTube advert and by the time it was delivered I had all but lost interest in the idea. I was "compensated" for the delay in dispatch with a code for Free Shipping, but only if I spent another £30 on a product they hadn't even dispatched, in the 30 days following the email. Not that useful in the way of compensation either, given that they offer Free Shipping when you spend £49 anyway.”

Helpful Report

Posted 2 years ago

“Have been purchasing from waterdrop for over a year… 5 tumblers later and each lid breaks within months. Lovely design and keeps warm, but due to lid issues I can’t use and everything leaks”

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Posted 2 years ago

“How can I write a review when I'm not allowed to open it yet😕The box is nice”

Helpful Report

Posted 2 years ago

“Quality is good but the shape and structure different”

Helpful Report

Posted 2 years ago

“I was very pleased with my purchase and water flavours and after working my way through the flavours quickly I ordered another selection. However after placing an order on the 30th of October and I still have not received it 11 days later. So, I’ll be looking elsewhere to flavour my water.”

Helpful Report

Posted 2 years ago

“The company is not actually in the UK and all goods are shipped from Austria. which means that there is also a UK Customs and Excise Import Duty that is levied (VAT) on the goods by the carrier before you get them.”

Helpful Report

Posted 2 years ago

“Fantastic products but slow delivery with lack of delivery info.”

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Posted 2 years ago

“The glass bottle and cover is really lovely. I am trying out the water drops in the taster pack and find the different. I like they dont have added sugar.”

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Posted 2 years ago

“Just as expected”

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Posted 2 years ago

“Waterdrops OK as always but the "Bottle Brush" is enormous, far bigger than the necks of most bottles!!!”

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Posted 2 years ago

“I really enjoy the waterdrop and it has difinately has made me drink more.”

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Posted 2 years ago

“Attractive bottle and cover but expensive. Haven't tried all the flavours but again very expensive and very high shipping fees.”

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Posted 2 years ago

“I love the product and idea, I find it a bit over priced especially some of the drops that are "special" and the tea also. The bottles are very expensive too, I'd love one but to encourage eco living I feel it needs to be affordable, I use the bottles I have at home as in the picture I added. I seem unable to gain any response from the company over the months I've been using the product and asked questions. Maybe theyre understaffed. I like the product but feel if at least they replied I'd give another star.”

Helpful Report

Posted 2 years ago

Waterdrop UK is rated 4.7 based on 4,027 reviews