Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.70

4.7 Rating 4,593 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 5 star review on 26th September 2024

Dyl W

Waterdrop UK 5 star review on 10th August 2023

Yuliya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bottle is great. However, glass isn’t the best option as it smashed after 2 days of having it.”

Helpful Report

Posted 3 years ago

“Delivery took longer than 3-5 days advertised on their website. The delivery was done with GLS/ParcelForce which unfortunately is one of the worst reviewed delivery companies to work with - Long story short I had to wait for the product to be redelivered as they failed to deliver in the first attempt with no phone-call or delivery card left and when the product was finally delivered the branded box for the product was damaged and ripped. Fortunately product itself was not damaged. Altogether I didn't have the best buying experience with waterdrop.”

Helpful Report

Posted 3 years ago

“Thank you for sending this review as I do need to express my concern. I have really enjoyed all the water caplets as I struggle to drink large amounts of plain tap water. However I really feel the packaging is an issue. Why does each individual cap have a blister cap? It’s needless. Please reconsider this as an option could be a bulk buy of say 50/100 of caps in a recyclable material bag or box which can be decanted straight into a glass storage jar which could have Waterdrop logo design on it. This makes more sense for all the family to use.”

Helpful Report

Posted 3 years ago

“Decent products, although some of the flavours could perhaps be stronger. I also like the glass bottle I purchased, despite the small imperfection in mine. Why 3 stars then? Because of the time it took from the point of placing the order, to the point at which it was dispatched. I made the "impulse" purchase based on a YouTube advert and by the time it was delivered I had all but lost interest in the idea. I was "compensated" for the delay in dispatch with a code for Free Shipping, but only if I spent another £30 on a product they hadn't even dispatched, in the 30 days following the email. Not that useful in the way of compensation either, given that they offer Free Shipping when you spend £49 anyway.”

Helpful Report

Posted 3 years ago

“Have been purchasing from waterdrop for over a year… 5 tumblers later and each lid breaks within months. Lovely design and keeps warm, but due to lid issues I can’t use and everything leaks”

Helpful Report

Posted 3 years ago

“How can I write a review when I'm not allowed to open it yet😕The box is nice”

Helpful Report

Posted 3 years ago

“Quality is good but the shape and structure different”

Helpful Report

Posted 3 years ago

“I was very pleased with my purchase and water flavours and after working my way through the flavours quickly I ordered another selection. However after placing an order on the 30th of October and I still have not received it 11 days later. So, I’ll be looking elsewhere to flavour my water.”

Helpful Report

Posted 3 years ago

“The company is not actually in the UK and all goods are shipped from Austria. which means that there is also a UK Customs and Excise Import Duty that is levied (VAT) on the goods by the carrier before you get them.”

Helpful Report

Posted 3 years ago

“Fantastic products but slow delivery with lack of delivery info.”

Helpful Report

Posted 3 years ago

“The glass bottle and cover is really lovely. I am trying out the water drops in the taster pack and find the different. I like they dont have added sugar.”

Helpful Report

Posted 3 years ago

“Just as expected”

Helpful Report

Posted 3 years ago

“Waterdrops OK as always but the "Bottle Brush" is enormous, far bigger than the necks of most bottles!!!”

Helpful Report

Posted 3 years ago

“I really enjoy the waterdrop and it has difinately has made me drink more.”

Helpful Report

Posted 3 years ago

“Attractive bottle and cover but expensive. Haven't tried all the flavours but again very expensive and very high shipping fees.”

Helpful Report

Posted 3 years ago

“I love the product and idea, I find it a bit over priced especially some of the drops that are "special" and the tea also. The bottles are very expensive too, I'd love one but to encourage eco living I feel it needs to be affordable, I use the bottles I have at home as in the picture I added. I seem unable to gain any response from the company over the months I've been using the product and asked questions. Maybe theyre understaffed. I like the product but feel if at least they replied I'd give another star.”

Helpful Report

Posted 3 years ago

“Customer service never responded to my email. I like the points system but I feel postage is expensive. When I tried to check out, my free gift (points purchase) disappeared out of my basket so I paid for items (so I could get the free gift), to only miss out after all. When I contacted immediately after my order, no one responded. I’m still awaiting a reply and I’ve had the order for well over a week now!!”

Helpful Report

Posted 3 years ago

“Loved the water bottle liked love youth and boost but found them quite tasteless had to use 2 drops which would work out quite expensive”

Helpful Report

Posted 3 years ago

“Products seem good but I can’t justify waiting nearly 4 weeks for delivery (it’s 4 weeks this week and I’m still waiting) By the time I receive my order I need to place my next order for it to arrive by the time I’ve ran out. It’s a lovely idea but I won’t be ordering again (this is my second order) due to lengthy delivery times. Which is a shame.”

Helpful Report

Posted 3 years ago

“Not a quick delivery and bottle sleeve has a tiny hole in bottom”

Helpful Report

Posted 3 years ago

Waterdrop UK is rated 4.7 based on 4,593 reviews