“I'm a huge fan of waterdrop but sadly my most recent orders haven't impressed. I ordered a twin pack of the ricola ones and when they arrived (late) they only had 2 months expiry date left on them!!”
“Great product. Really poor customer service. I changed my delivery address on a subscription but they failed to send it to the right place which appreciate these things happen. The frustration is that customer service have now spent the best part of 2 weeks giving me the same reply so unable to sort it at all”
“The Waterdrop cubes were substandard - crumbling, not going to the bottom of the glass before dissolving.
The discoloured pod packaging immediately made me fear the worst, and those fears were quickly confirmed.
This is the second time this has happened in a matter of weeks.
I am furious and, having purchased waterdrops on previous occasions, I am now very dubious about doing so in the future.
It’s a situation that is wholly unacceptable and I want immediate redress!”
“Awful. First and last time I will purchase.
I tried the raspberry and it basically just coloured the water 🤢 Smells strong, but no taste.
May as well just drink plain water.
Don't advise add two tablets either, that didn't matter any difference.
Ohhh and guess what you can't return it unless it's not be opened and it goes back to C.Z. really!!
Ah well, the bin gets a friend...”
“Received the wrong flavour for a second time, instead of blueberry I received raspberry, which is a shame because otherwise I quite enjoy waterdrops products.
The reason I didn't return the order is due to not noticing the flavour being wrong until after opening. I had previously opened a pod and it had smelled like blueberry and I'm not quite sure what happened there.”
“This is the second water drop order.
The first one was great
This last order all the pods were crumbly with a 3 month expiration date. I contacted CS they told me they’d send a replacement when the new batch is ready. 1 week later I receive the replacement order. Same batch number, same crumbly pods and same expiration date. When I contacted CS about the replacement they gave me a different excuse. It was exhausting”
