Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.70

4.7 Rating 4,599 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 5 star review on 26th September 2024

Dyl W

Waterdrop UK 5 star review on 10th August 2023

Yuliya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not to be trusted . As a loyal customer , never fought it will happens to me - order placed was not arriving for two months . I was chasing by e-mails and everything I had as a response were time by time formal, meaning nothing ( copy/paste probably) answers .When I start posting if on the Facebook ,my order arrived in 4 days . Probably coinsidence”

Helpful Report

Posted 1 year ago

“The bottle is 10/10 but Flavours are flavourless! Very bland tastes 0.5/10”

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Posted 1 year ago

“This is the third time I’ve been sent the faulty batch! Such a poor customer service. Despite highlighting the issue they keep sending me the same batch! No resolution and really disappointing”

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Posted 1 year ago

“I ordered two Waterdrop cups and they arrived with thick black marks on them. Almost like streaks of rubber. They were nothing like the smooth slightly marble finish shown in the adverts. On raising this with Waterdrop and asking for replacements, they refused. All they would say is that they would let the Product dept know and that each cup is unique and ‘we are still far from the home stretch and are always trying to improve our products…’ . How hard would it have been to replace them with ones without significant black marks?”

Helpful Report

Posted 1 year ago

“Really bad as parcel was delivered not put in my designated safe space left in front door and by time I got home 4 days later it had gone and despite raising four times with customer services - no reply !!! Really disappointed”

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Posted 1 year ago

“The water bottle showed that it came with a sponge, not mine, the order was very late.”

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Posted 1 year ago

“The product was lovely, loved the colour but when I opened the box the bottle was broken. Had ro put it in the bin, was gutted”

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Posted 1 year ago

“The cola water drops were disgusting the worse drink in the world?!! I would not recommend these to anyone!!!”

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Posted 1 year ago

“Overpriced bottle and the rubber top soon stopped working properly. The packaging is ridiculous with layers of cardboard and they also sent me the wrong colour. Customer service appalling with an unanswered phone number and three days for an email reply. They told me that the orange bottle they sent was the bright red I ordered! I gave up so just binned the crappy thing and bought elsewhere. SAVE YOUR MONEY!”

Helpful Report

Posted 1 year ago

“I'd give zero if I could. My boyfriend bought me the Lucy Smart Cap for my birthday after wanting it for months. Due to it being a gift by the time I got it and tried it it was out of its return period however it has never worked. Waterdrop are incredibly slow to reply to their emails and only send you the information already present on their website. The last time they replied was over 2 weeks ago to say they sent videos I'd sent them to their tech team to review and I've have 0 response or update on how it's going. It is an absolute scam and so expensive for something that they don't even help you when it won't work. I've literally never had service as bad as this.”

Helpful Report

Posted 1 year ago

“Items not delivered and communication very poor items apparently returned to sender as they couldn’t find my address even though they have delivered before The offers on the original order are now gone and water drops will not reinstate my original order very disappointing as I like to concept and product”

Helpful Report

Posted 1 year ago

“The customer service is a joke. I received a defective item. (A sleeve of a glass bottle had stains; and when I washed it, the print pattern came off and faded). I reported this issue with evidence photos, and they offered me £5 voucher with a minimum purchase requirement and an expiry date 🤣 As it does not solve my problem, I suggested that I send back the whole thing for their investigation and they refund me - they became a ghost 👻 No response. 🤷🏻‍♀️ The bottom line is that they don't bother to check how this defective happened. There's no quality assurance mindset.”

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Posted 1 year ago

“Order never turned up after the date they said 2 to 4 days they said 2 weeks later still waiting”

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Posted 1 year ago

“i have had Waterdrop before and found the whole experience to be good.. However 2nd time round the delivery totally failed (delivered to the wrong address) and trying to resolve this with both Yodel and Waterdrop has been painful.. The telephone number for WD doesnt work so cannot call anyone, was emailed a form to fill in to help them investigate - did that straight away and no comms since then (5 days later) have chased and no reply.... It shouldn't be this difficult so be warned if something goes wrong there are issues.......”

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Posted 1 year ago

“Tastes like dirty dish water, do not waste your money on this, £30 down the drain”

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Posted 2 years ago

“I recently bought 6 of these 400ml tumblers in different colours. Whilst I did like them at first, after 8 weeks of limited use, the lids on four of the tumblers don't close anymore. I only found out when I used one and discovered that the contents of the bottle spilt all over my bag. To make matters worse, you can't even purchase an extra lid from Waterdrop as a replacement. So I'm really disappointed that I'm now stuck with four tumblers with lids that don't close anymore and this happened so quickly after purchase.”

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Posted 2 years ago

“Haven’t received order yet!”

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Posted 2 years ago

“Still waiting received a package with no flask but have had the teas. Waiting for flask to be sent”

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Posted 2 years ago

“Melon microlytes is so disgusting no-one in household want to drink it. Waste of money. Ordered 4 CLEAN waterdrops received FOCUS instead as substitute. It seems like they never get the order right. Waterdrops are fine just for a short period of time as they don't taste amazing. After a while ive realised plain water is more delicious. Unfortunately I got bored of this product after 2 months and won't reorder.”

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Posted 2 years ago

“Worst experience ever ! Very poor customer service The Lucy lid died after 5 mins - 4 weeks later it still dead no solution provided and refused a refund Dont buy”

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Posted 2 years ago

Waterdrop UK is rated 4.7 based on 4,599 reviews