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Waterdrop UK Reviews

4.7 Rating 3,995 Reviews

94 %

of reviewers recommend Waterdrop UK

Company Reviews

Product Reviews

4.7

Based on 3,995 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Waterdrop UK 5 star review on 10th August 2023

Waterdrop UK 5 star review on 10th August 2023

Waterdrop UK 5 star review on 3rd November 2022

Waterdrop UK 5 star review on 2nd November 2022

Waterdrop UK 5 star review on 2nd November 2022

Waterdrop UK 5 star review on 5th October 2022

Waterdrop UK 5 star review on 21st March 2022

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Water drops are good and like the variety of flavours so I know what I’m going to get next time. Got the pink cup with my points so was free (which was great!!). Cup is a lovely colour and keeps things warm - however. It’s annoying that you have to get the lid separately. So my cup can only keep things warm for a limited time due to no lid (which is £8.90, when the cup itself is £11.90!!) so I think they should be sold together as the only option as it makes sense.”

Posted 7 hours ago

“Have always enjoyed Waterdrop! However, my last order, the blueberry waterdrop microlyte came powdered. I’m very sad with this.”

Posted 1 week ago

“Bit of a hit or miss with these. The melon ones are disgusting but most of the others are nice. Sometimes it can be quite grainy and doesn't fully dissolve. Probably wouldn't order again but if I did I would only choose certain flavours.”

Posted 1 month ago

“Love the hydration cubes! But the customer service needs a lot of work! Also if something is out of stock after purchasing; they don’t inform you at all and when enquiring you get a single response and the wait time is from 2 days to over a week so needs a lot of work. Love the products but the company has more improvements to do hence the 3/5 stars.”

Posted 1 month ago

“Sorted out issue very quickly at the time but I have the same issue with the product, hence coming back to review.”

Posted 4 months ago

“Pretty tastless cubes which are (in the main) impossle to open , just about passble if used in a normal cup but anything larger and all you get is coloured water. Wont be re-ordering.”

Posted 4 months ago

“Despite the unresolved and ongoing issue with Smart Cap, I still recommend the company to my friends, because the quality of the bottles is unique.”

Posted 5 months ago

“Nice concept, nice flavours, little bit pricey”

Posted 6 months ago

“See below.”

Posted 6 months ago

Author didn't leave any comments.

Posted 6 months ago

“Dud t realise I was ordering water drops for us only with hot water”

Posted 7 months ago

“Lovely bottles and tasty water drops”

Posted 8 months ago

“Very poor delivery schedule”

Posted 9 months ago

“I was very disappointed with this , the delivery was mucked up but when it finally arrived the flavours are feeble. I cannot taste anything, really weak . I’m also afraid the glass bottle will break. Not up to scratch for me.”

Posted 9 months ago

“Love the product! Disappointed by customer service and delivery :( I waited 4 days before contacting then was told it was “going to dispatched” 9days later it arrived… I do love the product but it’s annoying when your close to running out and you can’t get more.”

Posted 9 months ago

“Good products, less good at processes to buy them. Maybe the staff are on happy pills but buying things on this site is usually less than straightforward. Also do not understand why you get emails about discounts when you aren't able to use them. Fortunately, the two iced tea flavours I did manage to buy were worth the hassle.”

Posted 11 months ago

“I love the tumbler colour, is keeping hot long time the liquid inside, the lid is perfect, no leaks. But after 2 weeks of using the tumbler is losing his painting... What a pity! In mean time I've ordered another tumbler and I hope not have the same problem with the painting.”

Posted 1 year ago

“I’ve purchased quite a lot of products from this company now and I will continue to do so. The Waterdrop capsules have gotten me drinking more water and being able to change the flavour per bottle makes a huge difference and it makes staying hydrated a lot more fun. However, after my second order they’ve stopped sending me emails asking for a review, which is frustrating as there are a few products I’d very much like to discuss, the main one being the Lucy smart cap! I got it recently with my reward points and as much as I wanted to like it, I don’t. It’s inaccurate, not as secure as a standard cap so can cause leaks and just not good value. I’d actively recommend avoiding this product as it’s just disappointing”

Posted 1 year ago

“Unfortunately, it’s in a drawer because I can’t get it to work! Glass bottle, steel bottle. Got in touch with customer services tried their advice. It still doesn’t work. Gave up!”

Posted 1 year ago

“I love your product and would have given it five stars but the fact that each waterdrop is wrapped in plastic is unacceptable in this day and age. Do better!”

Posted 1 year ago

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Waterdrop UK is rated 4.7 based on 3,995 reviews