Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,738 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

Write Your review

Tell us how Waterdrop UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The product is very good well presented and loved all the cubes . The delivery service is chronic. And unacceptable , takes over a week and then expected to stay for ; hours for delivery archaic and unacceptable hence the three star rating .I will not order again until this gets resolved”

Helpful Report

Posted 1 week ago

“Waterdrop is a different way of adding some flavour to your water. My first try of this product was at a pop up store in Battersea.”

Helpful Report

Posted 1 month ago

“Delay on despatch, when you think it's coming straight away this can be disappointing The waterdrop tastes great”

Helpful Report

Posted 1 month ago

“Lovely tasting product. Delivery does take a while though. I also received a different flavour to what I ordered (I am guessing it was because it's out of stock but I never got told that was the reason)”

Helpful Report

Posted 2 months ago

“Disappointed with the coloring of the drink could be a bit greener.”

Helpful Report

Posted 3 months ago

“This is not my first Waterdrop cubes and in overall they don’t disappoint. But, this time the cola was not up to scratch.”

Helpful Report

Posted 3 months ago

“I have been getting Waterdrop for more than a year and enjoy the flavour and the added electrolytes provided. However, the new Frosted Lime flavour is surprising too sweet and rather too synthetic tasting.”

Helpful Report

Posted 4 months ago

“Love the product but disappointed in latest batch as these have very short use by date just 2 months Would like there to be less packaging”

Helpful Report

Posted 4 months ago

“I have not touched normal cola since trying this and I'm drinking more water and I have managed to get my whole family to do it aswell”

Helpful Report

Posted 4 months ago

“The package are somewhat difficult to open due to my arthritic fingers I like the blueberry the shiro is ok for a little does of extra energy but not keen on the lemon & lime but is there an easier way to open those individually wrapped plastic I ain’t that patient”

Helpful Report

Posted 5 months ago

“Flavours seem to have changed and are not as nice as previous . The new berry boost is very nice though and the raspberry drop is tasty. I have however taken to decision to return most of my order . Cost £13.70 to return to Czech Republic! I have ordered a few more berry boost as I wanted to used my points. Have been a customer for over a year and am disappointed in the change”

Helpful Report

Posted 7 months ago

“Having purchased the new Microenergy Mango set, I am a bit disappointed with the orange Allpurpose bottle. It looks like it will get scratch very easily and very quickly, it already has little marks on it when it arrived!! Not up to scratch as my other purchased bottle - scuse the pun!@ I've not yet tried the Mango cubes but hope they will be as tasty as the Berry one x”

Helpful Report

Posted 7 months ago

“OK but taste of glorified sherbert poweder and as such terribly overpriced.”

Helpful Report

Posted 9 months ago

“Firstly I like the product but I think each cube would be better if it was 50% bigger as I tend to use 2 at a time otherwise I tend to find its water with a hint of flavour and I feel they are quite expensive sorry it’s just my opinion”

Helpful Report

Posted 11 months ago

“Unfortunately for the second time I didn’t receive all of the products I wanted I was given a flavours I didn’t want or like. I didn’t bother complaining about it because I wasn’t solved last time I may order 1 more time and if I don’t receive the products I order I won’t be getting anymore”

Helpful Report

Posted 11 months ago

“Customer service isn't great takes ages to get a reply. Items take a long time to arrive. I'm unimpressed that they have just increased all the points needed to redeem items by 500 points per item!!”

Helpful Report

Posted 1 year ago

“My last order was a bit disappointing, sited of the lemon and lime that I ordered, I received lime green coffee, not totally unpalatable, but not what I wanted. The raspberry elderflower arrived as crumbs, love the taste, but very difficult to get in the bottles I use. This won't stop me ordering again, as really am enjoying the product”

Helpful Report

Posted 1 year ago

“Didin't get blackcurrent got Blackcurrent Elderberry, Didn't get Raspberry got Raspberry Elderflower, Didn't get Peach got Peach Ginger. I hate ginger, wouldn't have ordered it if I had known I would get this. Wanted the plain straightforward flavours I ordered. No explanation given for the replacements. I like Waterdrop but it is not cheap, so I therefore I expect to get the flavours I ordered.”

Helpful Report

Posted 1 year ago

“Can’t get any water out. I have to remove the valve and when my son drinks it leaks if he isn’t drinking it the right way. There is a small hole where water leaks from if he drinks from the back. Not suitable for toddler then.”

Helpful Report

Posted 1 year ago

“Far from happy by the customer service but the products are good. Live chat was never available and emails are slow and sometimes you are ignored completely.”

Helpful Report

Posted 1 year ago

Waterdrop UK is rated 4.7 based on 4,738 reviews