Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,738 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service never responded to my email. I like the points system but I feel postage is expensive. When I tried to check out, my free gift (points purchase) disappeared out of my basket so I paid for items (so I could get the free gift), to only miss out after all. When I contacted immediately after my order, no one responded. I’m still awaiting a reply and I’ve had the order for well over a week now!!”

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Posted 4 years ago

“Loved the water bottle liked love youth and boost but found them quite tasteless had to use 2 drops which would work out quite expensive”

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Posted 4 years ago

“Products seem good but I can’t justify waiting nearly 4 weeks for delivery (it’s 4 weeks this week and I’m still waiting) By the time I receive my order I need to place my next order for it to arrive by the time I’ve ran out. It’s a lovely idea but I won’t be ordering again (this is my second order) due to lengthy delivery times. Which is a shame.”

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Posted 4 years ago

“Not a quick delivery and bottle sleeve has a tiny hole in bottom”

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Posted 4 years ago

“Water leaks out of lid where it screws on this is the second large bottle I've had very disappointed”

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Posted 4 years ago

“Still love the products but takes far to long to arrive”

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Posted 4 years ago

“Unfortunately there appears not to be anybody called Waterdrop UK - Waterdrop product is great but do not believe it's in any way a UK company. I had to order my last delivery twice as for some reason it went from Austria to Germany where they claimed they tried to deliver it and then it went back to Austria, I live in England. They couldn't just resend the parcel they failed to deliver they cancelled the order, eventually refunded me the payment and then I had to reorder. Not great customer service.”

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Posted 4 years ago

“Ok but they leave a funny taste in the mouth citric acid not much flavour so not sure about it they need way more flavour.”

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Posted 4 years ago

“Once again beautiful products....just terrible delivery!! But I guess I always go back for more so it is worth the wait. Please improve your delivery services though!!”

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Posted 4 years ago

“Its a tough review to write as the products are fantastic.... Beautiful ... Delicious and the company as a whole has amazing values with regards to waste and plastic etc but there are many other issues that unfortunately let them down massively. Shipping can take over a month.... Customer service can be amazing or horrendous and every new launch seems to have many problems. Have to chase for weeks to get any kind of reply from customer service too ... No matter how bad an experience I have though I always come back for more, the products really are incredible.”

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Posted 4 years ago

“The price is very high for the Microdrinks.”

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Posted 4 years ago

Waterdrop UK is rated 4.7 based on 4,738 reviews