Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.73

4.7 Rating 3,993 Reviews

94 %

of reviewers recommend Waterdrop UK

4.7

Based on 3,993 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

Write Your review

Tell us how Waterdrop UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterdrop UK 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order and sadly my bottle was smashed upon arrival, managed to get a replacement one order which took a week to Come to find out that the completely wrong bottle had been sent, not happy as now waiting for response to this error”

Helpful Report

Posted 3 months ago

“Not all items sent. Took 6 emails to get a resolution and even then the refund did not cover the full cost of the missing item.”

Helpful Report

Posted 5 months ago

“I used to love Waterdrop but I’ve just put in a big order and something has changed. The cubes now seem to have a sort of fizzy quality to them; which takes away from the overall flavours. It actually makes the drink taste chalky and very much like dissolvable paracetamol. Really not pleasant. Even my favourite flavours taste nasty all of a sudden. Really disappointed - don’t think I’ll be ordering again.”

Helpful Report

Posted 7 months ago

“I gave only 2 stars, however the service was very good but I was not impressed with the flavour (I found it too bitter). I had hoped for more of a lime flavour than it has. Will use up quickly so I can use my other lovely flavours.”

Helpful Report

Posted 7 months ago

“I love the microdrinks, unfortunately the bottle is licking”

Helpful Report

Posted 7 months ago

“i didn't receive all 3 flavours - i received 4 of the same flavour so very disappointed”

Helpful Report

Posted 8 months ago

“Very expensive which is a shame or I would’ve bought more. They are very difficult to get out of their little plastic tub as they are difficult to open. I am disabled so trying to open fiddly things like that is a nightmare”

Helpful Report

Posted 10 months ago

“So many great reviews but I find them powdery like taking medicine 🤮”

Helpful Report

Posted 11 months ago

“I didn’t like the taste of the blackcurrant drops. They had quite a false aftertaste”

Helpful Report

Posted 1 year ago

“Product (ordered 48 items) had less than a month shelf life. No response from repeated emails, messages or online communication forms. Most products are good, but unfortunately the customer service has been atrocious. BIG SHAME and a let down to an other wise great product”

Helpful Report

Posted 1 year ago

“Didn't like the flavours , very chemical tasting”

Helpful Report

Posted 1 year ago

“Unfortunately it was the worse water drop I have ever had TBH! I definitely won’t be buying them again!”

Helpful Report

Posted 1 year ago

“Very happy with the microdrink and love my bottle!”

Helpful Report

Posted 1 year ago

“I was very pleased with the jug, filters fast and worked great but I had it less than 2 weeks before it broke 😭 extremely disappointing as it cost a small fortune and i cant afford to replace! I'm not even sure how it broke, kept it in my fridge and next time I went to use it and it was broken 😑”

Helpful Report

Posted 1 year ago

“It's a shame that several packets of my order were short dated (expiring end of this month) I will certainly ask for better codes on my next order.”

Helpful Report

Posted 1 year ago

“I don't think the production team actually taste these water plops because some of them are vial. They are hit and miss on what's nice and drinkable. Sorry waterdrop but I have to tell the truth.”

Helpful Report

Posted 1 year ago

“Service was fine but frankly the product was quite disappointing for me. It reminds me of a cross between Dirulite (if that is how you spell it) and the drink you have to endure as a colonoscopy prep! For me water with a slice of lemon, lime or orange works just as well and is a lot cheaper.”

Helpful Report

Posted 2 years ago

“Slow delivery.”

Helpful Report

Posted 2 years ago

“I did not recieve the order. Although ordered through uk my order came from europe. That is not UK company as that would have had a quicker leadtime surely....and then my parcel was delivered to a wrong address in europe. Which I picked up on not them! Although customer service has been in touch rather than resend the order i have been given a refund and told to order again....not great especially with the long turnaround. Disappointed. Been offered a voucher but not sure i want to use the service again.”

Helpful Report

Posted 2 years ago

“I would if the micro teas had arrived...still not here.”

Helpful Report

Posted 2 years ago

Waterdrop UK is rated 4.7 based on 3,993 reviews