Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,738 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

Write Your review

Tell us how Waterdrop UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very expensive which is a shame or I would’ve bought more. They are very difficult to get out of their little plastic tub as they are difficult to open. I am disabled so trying to open fiddly things like that is a nightmare”

Helpful Report

Posted 2 years ago

“So many great reviews but I find them powdery like taking medicine 🤮”

Helpful Report

Posted 2 years ago

“I didn’t like the taste of the blackcurrant drops. They had quite a false aftertaste”

Helpful Report

Posted 2 years ago

“Product (ordered 48 items) had less than a month shelf life. No response from repeated emails, messages or online communication forms. Most products are good, but unfortunately the customer service has been atrocious. BIG SHAME and a let down to an other wise great product”

Helpful Report

Posted 2 years ago

“Didn't like the flavours , very chemical tasting”

Helpful Report

Posted 2 years ago

“Unfortunately it was the worse water drop I have ever had TBH! I definitely won’t be buying them again!”

Helpful Report

Posted 3 years ago

“Very happy with the microdrink and love my bottle!”

Helpful Report

Posted 3 years ago

“I was very pleased with the jug, filters fast and worked great but I had it less than 2 weeks before it broke 😭 extremely disappointing as it cost a small fortune and i cant afford to replace! I'm not even sure how it broke, kept it in my fridge and next time I went to use it and it was broken 😑”

Helpful Report

Posted 3 years ago

“It's a shame that several packets of my order were short dated (expiring end of this month) I will certainly ask for better codes on my next order.”

Helpful Report

Posted 3 years ago

“I don't think the production team actually taste these water plops because some of them are vial. They are hit and miss on what's nice and drinkable. Sorry waterdrop but I have to tell the truth.”

Helpful Report

Posted 3 years ago

“Service was fine but frankly the product was quite disappointing for me. It reminds me of a cross between Dirulite (if that is how you spell it) and the drink you have to endure as a colonoscopy prep! For me water with a slice of lemon, lime or orange works just as well and is a lot cheaper.”

Helpful Report

Posted 3 years ago

“Slow delivery.”

Helpful Report

Posted 3 years ago

“I did not recieve the order. Although ordered through uk my order came from europe. That is not UK company as that would have had a quicker leadtime surely....and then my parcel was delivered to a wrong address in europe. Which I picked up on not them! Although customer service has been in touch rather than resend the order i have been given a refund and told to order again....not great especially with the long turnaround. Disappointed. Been offered a voucher but not sure i want to use the service again.”

Helpful Report

Posted 3 years ago

“I would if the micro teas had arrived...still not here.”

Helpful Report

Posted 3 years ago

“I bought the glass bottle starter pack to try Water Drop out after seeing an advertisement. I love the bottle, very well-made, sturdy and cute. However, I personally do not like the taste of the Microdrinks. The flavours are not awful, but it makes the water taste a bit fizzy and I am not a fan of fizzy water. I also did not notice a massive difference considering how many vitamins they contain, such as no increased energy or focus. If you can get past both of these things and can afford paying a higher price than similar items, then I would recommend.”

Helpful Report

Posted 3 years ago

“I was very disappointed with the advent calendar, the quality was substandard and not what I have been used to from previous purchases from Waterdrop. The calendar was not delivered in a prefect state and was battered around the edges. Overall disappointment.”

Helpful Report

Posted 3 years ago

“Received waterdrops in a damaged box. Fortunately the internal boxes weren't damaged but the glass bowl was missing from order and have had to reach out to customer services.”

Helpful Report

Posted 4 years ago

“I am so disappointed, I saved up my points and got very excited about my new glass bowl but I cannot get the lid off. When I asked for help I was told to use a fork to open it! I have tried and failed and am afraid I will smash it 😞 My top up of Glow and vibe are great.”

Helpful Report

Posted 4 years ago

“I still haven't received this order after over a month! So can't review something I haven't received ! Very disappointed as I love the product normally but having been a whole month without being able to use it I'm having to look at alternatives.”

Helpful Report

Posted 4 years ago

“I’m still waiting to receive my items! Ordered 24/07/21 and still not arrived”

Helpful Report

Posted 4 years ago

Waterdrop UK is rated 4.7 based on 4,738 reviews