Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.73

4.7 Rating 4,027 Reviews

94 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,027 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Waterdrop UK 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four months from date of order & immediate payment to this actually arriving! Shocking customer service”

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Posted 2 years ago

“Took ages to get orders to me !!!”

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Posted 2 years ago

“Broken on arrival”

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Posted 2 years ago

“The bottle I have order is broken already I have used it twice, the kid keeps spinning around and doesn’t tighten”

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Posted 2 years ago

“I was just not impress with the packaging. Cardboard box can I buy a bottle from u ???”

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Posted 2 years ago

“Such a sham of a company! Do not purchase!! I bought a bottle and waited over 2 months for it only for this to arrive smashed around the lid so was unable yo use! I messaged and they advised me they will give me points to get a new bottle but left out the part that in order to use points you have to spend over £75 pound at checkout to then get the item Which is a joke as the bottle was broke. I then was sent a new one after calling them and I ordered more drinks as well even after all the mess I gave them another chance. I ordered back in June 8th and the order is still not here so I messaged and was told sorry we can see your order it's on the way be patient, to then getting an email the next day saying it was cancelled and not arriving! I messaged again and was.told sorry about this we will give you a freebie using this code but you have to spend £45 pound to use it!!! Absolute sham!! DO NOT WASTE YOUR MONEY!!!!”

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Posted 2 years ago

“This is an awful company to deal with, especially if you are in the UK. I cancelled an order less than 24 hours after placing it after they didn’t allow UK customers to purchase goods with points as promised initially, (they later corrected this after we had all placed our orders) and they refused to cancel my order, even though it hadn’t even been dispatched. So they sent it from Austria to the UK along with two other parcels so I had no idea which was which and had to wait to receive them to find out. (They were also missing stickers they sent other customers which they did nothing about). I then sent the parcel I tried to cancel back to them, they refused to contribute to the return postage costs, and the parcel arrived back with them five days ago. I have been messaging them for the last 10 days and chasing my refund for 5, including on their website and have been ignored despite telling them I’m a single parent and need my money back quickly. This company is really awful at dealing with this side of things and instead wins glowing reviews through giving away freebies with a points system but their over inflated prices probably pay for the freebies anyway. So disappointed in them and their complete lack of care or understanding in refunding money especially to a single mum. They are absolutely fine until something goes wrong sadly, and that’s when you need companies to provide the best customer service. I feel like they’ve grown bigger than their customer service department can actually handle. I hope they respond to this as they’ve ignored every other message I’ve sent recently.”

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Posted 2 years ago

“I have not received this order”

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Posted 2 years ago

“It hasn’t arrived!!! Still waiting 15 days later. Very disappointed with customer service”

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Posted 2 years ago

“Orders communication and delivery is excellent.”

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Posted 2 years ago

“I haven’t received my order”

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Posted 2 years ago

“I can’t review it, because I am yet to receive it! I really enjoyed my first order, which is why I re-ordered. I have no idea why my package hasn’t been received yet. #unhappy”

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Posted 2 years ago

“Sadly I haven't recieved my order yet......5 weeks since ordering :(”

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Posted 2 years ago

“I still have not received the package and it will be a month soon, so far I was satisfied but I noticed that the orders do not come complete and I am not getting a refund. I'm very disappointed!!! :(”

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Posted 2 years ago

“Nearly a month after ordering and I still haven’t got it. I have however got an email asking me to review the products ! Joke!”

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Posted 2 years ago

“Still haven't received”

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Posted 2 years ago

“Still no order nearly 4 weeks now I won't be ordering again. I think a refund is more in order”

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Posted 2 years ago

“Amazing, I’ve just received email asking me to review my recent purchase. Ha blooming ha. This is now the second order that has take too long to arrive. Ordered 30 days ago and still no update. My daughter ordered a week after me and received hers last week. What’s going on?????”

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Posted 2 years ago

“Ordered product on 21st July, that didn't arrive so Waterdrop said that they had dispatched a replacement. That didn't arrive either. Won't be using you again - poor service, poor customer service”

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Posted 2 years ago

“Still waiting for it to arrive!!!”

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Posted 2 years ago

Waterdrop UK is rated 4.7 based on 4,027 reviews