Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,665 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good product awful customer service!”

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Posted 10 months ago

“My parcel was open on delivery, 5 out of 6 boxes inside were damaged. Waterdrops had exploded inside the parcel creating a sticky mess and an abundance of unuseable Waterdrops. It took several emails back and forth to get them to agree to replace the order. Customer service team was unusually unhelpful. Highly disappointed!”

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Posted 10 months ago

“Drops came in wrong packaging. Not happy with your response”

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Posted 10 months ago

“Delivery time is far too long!”

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Posted 11 months ago

“Can’t review as the numerous items I ordered have never arrived. Won’t be recommending.”

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Posted 11 months ago

“I generally love Waterdrop but I never received my last order (which was placed at the start of July) and I’ve struggled to get help from the customer service team. I reached out to both Yodel and Waterdrop—this problem still hasn’t been sorted.”

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Posted 1 year ago

“Flavours I wanted were sold out. Took ages to deliver the ones I ordered, when I got them they were mostly crushed.”

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Posted 1 year ago

“DO NOT BUY FROM THESE. What a waste of money. I hadn't received my order for ages only then to be told there was "a delay in the warehouse" I had ordered from this company before and they gave me this exact same excuse back then aswell. I wasn't happy so asked them for a partial refund. They refused claiming they were "not in a position to do so" but gave me water drop points instead towards my next purchase once I have collected enough points?!? I think they are having a laugh if they think I would be going back there again. DO NOT BUY FROM THESE. THEY ARE A SCAM.”

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Posted 1 year ago

“You kidding me I have not received my purchase yet it was sent too the wrong address I paid for it so can you sort it out please”

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Posted 1 year ago

“Far to sweet yuk”

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Posted 1 year ago

“..........”

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Posted 1 year ago

“Didnt recieve it as i paused it as mived home, email to say i wont be able to get it and they didn't resend it”

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Posted 1 year ago

“Have ordered before from Waterdrop and love their drinks. Thought I’d treat myself to the rainbow bottle this time, sadly it arrived scratched so I have contacted waterdrop about a refund. Their customer service has been super slow, and after 13 days not hearing and chasing they finally told me I have to use the online returns form (when the website says to get in touch for damaged/faulty items) and cover the shipping myself. I’m so disappointed. Their brand suggests high quality, but they seemingly don’t value their customers and our experience.”

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Posted 1 year ago

“Despite chasing up the non delivery of my order with Customer Services several times it STILL has NOT arrived….”

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Posted 1 year ago

“Need to use a better carrier - Yodel are NOT the right fit for a premium company like Waterdrop. I was stood on my doorstep waiting for the delivery and the next minute the app changes from you are next to sorry we missed you! They must have just driven past. I even have a ring doorbell and there was nothing on that either.”

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Posted 1 year ago

“I placed an order over £100 on 16th May 2024 and everything was showing in stock at time of placing the order. The shipping time of 2-5 days was given. On 22nd May I contacted them to find out why I had not yet received a shipping confirmation. I received what appeared to be an automated response from Andi later that day saying “I just checked on your order and have seen it has been exported to our warehouse.This means that it is currently being prepared for dispatch, so you should be receiving a shipping confirmation email soon.If you haven't received an update in the next few days, please reach out to us again so we can assist you further”. I wasn’t happy as we were going into the Bank Holiday weekend and had ordered these well in advance to specially be shared with friends that weekend on a camping trip. I replied to Andi on the 23rd May and asked for some sort of goodwill compensation as they had taken my £107 straight out of my account and I had not received my order within the stated shipping time. On the 24th May I received yet another less than helpful response from Andi (completely avoiding the goodwill suggestion)… “We have just checked on your order and have seen it has been exported to our warehouse. We are terribly sorry for the long wait! We have already escalated your case to our warehouse department to see what is going on. If you do not receive an update in the next few business days, please let us know, and we will of course resolve this further for you”. This is literally the same information I received 2 days before so I replied straight away asking for some goodwill gesture or a managers email so I could take it up with them. This is the 2nd or 3rd time now that Waterdrop had failed to deliver during their stated shipping time. The total lack of interest at resolving this matter had really soured my opinion of them by this point. If you can’t deliver within a certain time frame then don’t advertise this! It is false and misleading. I received no further replies from Andi so I started a new email conversation through their website to hopefully speak to someone other than Andi. On Monday 27th I received a reply from Kane… “I am very sorry that you have not yet received your order. I have been in contact with our warehouse team and unfortunately we are currently missing an item from your order, but are working on fulfilling it as quickly as possible. We apologize for the delay, but you will receive a confirmation email shortly with your tracking link. In the meantime, I have credited 500 points to your Club account as a small compensation and apology for the inconvenience”. I thanked Kane and hoped that my order was going to be sent out soon. On 31st May I emailed again and asked “I’d also like an update on order UK30427 as this order was placed on the 16th and no one has told me what actual item is holding up the dispatch. I can’t understand why the rest of my order can’t be sent in the meantime as it’s unreasonable how long I’ve been waiting for this order now. Please can you arrange for the remainder of my order to be sent out as soon as possible” Well guess what, we’re now 1st June 2024 and I’ve had no reply to my email and by the looks of it they won’t ever send me my order. If I don’t hear back from them by 3rd June I will be looking to cancel my order and all future subscriptions. Waterdrop have breached the Consumer Rights Act 2015 as they have failed to deliver within a reasonable time and I will be taking this to Trading Standards if this does not get resolved by next week. @Waterdrop - if you actually respond to this post do not tell me to contact your email address for further support. You already have my order number above and my numerous email communications so contact me directly. I wasted enough time and money chasing you already!”

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Posted 1 year ago

“Cola had a disgusting after taste. I returned 3 unopened packets two week ago. I completed returns info online before sending as was requested according to their website. The return was tracked and was received a week ago. I have tried contacting them but no response and I’ve still not received my refund. Can someone please action my refund? It’s really a terrible customer service!!!”

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Posted 1 year ago

“Leaks, no reply from customer service”

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Posted 1 year ago

“Very frustrated with my Lucy cap. It is forever needing to be reconnected, does not remember what’s been drunk when disconnected, and now won’t clean at all. I would not purchase again.”

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Posted 1 year ago

“The toddler bottles leak so bad. Terrible customer service. Waste of money”

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Posted 1 year ago

Waterdrop UK is rated 4.7 based on 4,665 reviews