Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,662 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

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English

“Love this company and the great products that enhance water with delicate flavours.”

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Posted 1 year ago

“Always good but I wish they would notify me before taking payment”

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Posted 1 year ago

“Didnt recieve it as i paused it as mived home, email to say i wont be able to get it and they didn't resend it”

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Posted 1 year ago

“I really love all the flavours I've tried of waterdrop. I've tried about 8-10 flavours. I'd have all of them again apart from possible relax, which was offensive at all, just not for me. They'll be so easy to pack for holiday. My daughter likes the flavoured (non caffeine, non tea) ones also.”

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Posted 1 year ago

“I enjoyed all of the flavours, but I noticed that the "microlyte berry" one does not entirely dissolve no matter how much water you use, leaving a residue of white powder at the end of the bottle that isn't that appealing. Having said that, each of the flavours was wonderful!”

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Posted 1 year ago

“I have been using waterdrop for many months and could not fault them. I have also seen a huge change in weight loss, not to mention feeling more hydrated and healthier.”

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Posted 1 year ago

“Excellent delivery times as always. Here within three days!!!!”

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Posted 1 year ago

“Have ordered before from Waterdrop and love their drinks. Thought I’d treat myself to the rainbow bottle this time, sadly it arrived scratched so I have contacted waterdrop about a refund. Their customer service has been super slow, and after 13 days not hearing and chasing they finally told me I have to use the online returns form (when the website says to get in touch for damaged/faulty items) and cover the shipping myself. I’m so disappointed. Their brand suggests high quality, but they seemingly don’t value their customers and our experience.”

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Posted 1 year ago

“Excellent as always!”

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Posted 1 year ago

“The iced tea range is a staple. I have never been this hydrated and I come looking for it!! Great job on all the new flavours!”

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Posted 1 year ago

“Nicely designed products with a reasonable range on offer Will be a bit pricey long term as I have just ordered refills!!! But we will see how it goes”

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Posted 1 year ago

“Love everything about Waterdrop- the flavours, the service, the fast delivery, the freebies!!!”

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Posted 1 year ago

“Great as usual. I started using waterdrop carafe about one and a half year ago. I like the fully recyclable packaging and the compostable filters. I got one for my friend and her kid as well and they love it too. I just wish that it came in a smaller package as I got my subscription delivered in a big box rather than a little mailer for just the Lucy carafe filters. Other than this one instance I can say that waterdrop is a great reliable company.”

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Posted 1 year ago

“I have been using Waterdrop for a few years now after seeing a random instagram ad, and I have to say my water intake has increased! And also they are great to have at a party for people to have in water or lemonade if they are not having 'other beverages'”

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Posted 1 year ago

“Convenient and easy way to add flavour to water on the go”

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Posted 1 year ago

“Despite chasing up the non delivery of my order with Customer Services several times it STILL has NOT arrived….”

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Posted 1 year ago

“Live the fact there are so many drinks to buy and glassware”

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Posted 1 year ago

“Love the ice tea flavours, they really help me to drink enough water, something I wasn’t always great with. So nice to have a tasty drink without all the sugar, game changer for me!”

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Posted 1 year ago

“I always love the drops and the accessories have all been excellent quality.”

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Posted 1 year ago

“I love Waterdrop as it has really made me drink more water. I actually look forward to drinking my water now and using the beautiful bottles too!”

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Posted 1 year ago

Waterdrop UK is rated 4.7 based on 4,662 reviews