Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,681 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

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English

“These drops are absolutely wonderful. I love each one of them. It has certainly helped me to drink at least 2 litres of water a day, if not more. Would certainly recommend these to everyone...which I do !!”

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Posted 3 years ago

“Absolutely loveong drinking water now 😊 I haven’t found a flavour I don’t like yet”

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Posted 3 years ago

“My first order arrived and it’s already got me drinking more water than previously. Favourite so far is Boost - like Ribena but healthier 💜”

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Posted 3 years ago

“Such a sham of a company! Do not purchase!! I bought a bottle and waited over 2 months for it only for this to arrive smashed around the lid so was unable yo use! I messaged and they advised me they will give me points to get a new bottle but left out the part that in order to use points you have to spend over £75 pound at checkout to then get the item Which is a joke as the bottle was broke. I then was sent a new one after calling them and I ordered more drinks as well even after all the mess I gave them another chance. I ordered back in June 8th and the order is still not here so I messaged and was told sorry we can see your order it's on the way be patient, to then getting an email the next day saying it was cancelled and not arriving! I messaged again and was.told sorry about this we will give you a freebie using this code but you have to spend £45 pound to use it!!! Absolute sham!! DO NOT WASTE YOUR MONEY!!!!”

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Posted 3 years ago

“Love the new bamboo bottle cap! Super easy to clean and looks fantastic”

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Posted 3 years ago

“Makes water a drink you'll love again.”

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Posted 3 years ago

“Customer service never responded to my email. I like the points system but I feel postage is expensive. When I tried to check out, my free gift (points purchase) disappeared out of my basket so I paid for items (so I could get the free gift), to only miss out after all. When I contacted immediately after my order, no one responded. I’m still awaiting a reply and I’ve had the order for well over a week now!!”

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Posted 3 years ago

“I've been looking for a way to drink more water and waterdrop is the best way. The company have been amazing.”

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Posted 3 years ago

“Finally I found a way of drinking more 💦👍🏽👍🏽My most liked one is Nero or Glow.The glasbottles are great and nice to look at.”

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Posted 3 years ago

“Beautifully designed glass bottle and the flavours are really nice as well looking forward to trying all the other flavours”

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Posted 3 years ago

“I like the taste. It’s taste so fresh and helps me to drink more”

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Posted 3 years ago

“Fast delivery love the products have recommended to friends and family this was my second order I will definitely be ordering again in the future”

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Posted 3 years ago

“This is an awful company to deal with, especially if you are in the UK. I cancelled an order less than 24 hours after placing it after they didn’t allow UK customers to purchase goods with points as promised initially, (they later corrected this after we had all placed our orders) and they refused to cancel my order, even though it hadn’t even been dispatched. So they sent it from Austria to the UK along with two other parcels so I had no idea which was which and had to wait to receive them to find out. (They were also missing stickers they sent other customers which they did nothing about). I then sent the parcel I tried to cancel back to them, they refused to contribute to the return postage costs, and the parcel arrived back with them five days ago. I have been messaging them for the last 10 days and chasing my refund for 5, including on their website and have been ignored despite telling them I’m a single parent and need my money back quickly. This company is really awful at dealing with this side of things and instead wins glowing reviews through giving away freebies with a points system but their over inflated prices probably pay for the freebies anyway. So disappointed in them and their complete lack of care or understanding in refunding money especially to a single mum. They are absolutely fine until something goes wrong sadly, and that’s when you need companies to provide the best customer service. I feel like they’ve grown bigger than their customer service department can actually handle. I hope they respond to this as they’ve ignored every other message I’ve sent recently.”

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Posted 3 years ago

“Love love love Waterdrop bottle they are so nice. Especially the steel bottles. Customer service is wonderful and packaging is beautiful.”

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Posted 3 years ago

“Waterdrop it's something that made me love to drink water.”

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Posted 3 years ago

“Great products love it all”

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Posted 3 years ago

“Absolutely love this company! I had issue, from my first ever order which was a water bottle that turned up broken after waiting 3 months to arrive. But the team at waterdrop were so helpful and issues me out a New bottle that arrived within weeks. Quick responses and never ignored! Love the tablets and now order every month, only a two week wait but I’m so happy! Amazing company to buy from, I highly recommend!”

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Posted 3 years ago

“Very lovely. It's made me drink loads more.”

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Posted 3 years ago

“I love the flavours. They are extremely helpful in supporting the increase of my water intake. As a Secondary School teacher, I find it hard to stay hydrated these make my water enjoyable to drink.”

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Posted 3 years ago

“I am in love with waterdrop, after a couple of days I felt amazing I have never enjoyed water so much, but I was drinking between 3-4 litres a day. Great flavours!”

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Posted 3 years ago

Waterdrop UK is rated 4.7 based on 4,681 reviews